From the moment a guest enters the lobby, set the tone for what’s to come. Ensuring a fast check-in process will lead to a clean, comfortable room. When hotels run on manual processes, they are prone to service errors and miscommunication that can cause delays and subpar room conditions. Hoteliers that invest in HotSOS Housekeeping can sleep well knowing their maintenance and housekeeping tasks are logged and responded to in a timely fashion without sacrificing guest satisfaction.
As guests now expect the highest standards of sanitation to feel at ease in a hotel, operators worldwide need to work with their housekeeping teams to better prepare for the impacts of these new realities. By using this time to analyze housekeeping practices, hotel leaders have an opportunity to take advantage of Amadeus HotSOS Housekeeping’s new COVID-19 specific functionality to build an effective plan to reset hotel teams for success.
Discover New COVID-19 Features Now
Daily decision-making, such as room assignment and turnover schedule, is automated by a system that draws on data such as guest preferences, personalized check-in, and check-out times. Possibilities for human error are reduced, and occupancy is maximized. Staff are highly responsive and can access real-time insight to solve tasks, whether they are checking room occupancy, stock levels, or ticket availability for the hit show being performed that evening. Their decisions are empowered through Service Optimization solutions with relevant information quickly and help to eliminate delay.
(Amadeus Service Optimization) Enables select service hotels to manage:
(Amadeus Service Optimization) Enables all hotel properties to manage:
(Amadeus Service Optimization) Enables all hotel properties to manage:
Find out how you can now enjoy our:
Simply fill out this form to receive more information on the New HotSOS Experience.
Intelligently automate the prioritization, communication and dispatching of your entire housekeeping operation. This way, the most important rooms are cleaned first and valuable staff time is spent where it is needed most.
Quickly identify, understand and act on areas of improvement for better hotel room cleanliness, service delivery and housekeeping staff productivity, ultimately improving brand reputation.
Give all guest facing staff the right information to enhance service interactions. Expose guest preferences and special requests like loyalty status, so that your staff can use those attributes to turn a guest stay into a truly memorable one.
Create tangible guest loyalty by utilizing the data logged about each guest’s behavior, to help you anticipate what they may want the next time around.
With every department connected together through HotSOS Housekeeping software, the guest experience benefits from arrival to departure. Turn rooms faster, prioritize housekeeping tasks, increase cleanliness scores, foster more synergy between departments and always ensure the guest comes first.
Allow managers to work better together with exposure to staff and team productivity data in real time. While the system sends critical communications and changes in work priorities that used to take time, managers can spend more time leading their teams.
Allow managers to better develop hotel staff skills through performance data than can be used in staff reviews and training. Recognize exceptional work, and quickly identify what staff skills could be strengthened over time.
Utilize the mountains of data that HotSOS Housekeeping software collects about staff and guest behaviors to make more informed decisions. These can directly impact improvements to labor management, hotel guest personalization, building integrity and service delivery.
Looking to 2022 and beyond, hotels around the world are evaluating how to
scale-up guest satisfaction in a scaled-down world of operations and labor
shortages. Yet the reality is, as demand grows, so does the need to improve operational efficiencies.
In our new guide, Using Data to Shape Hotel Operations, we’ve compiled some
key market insights, industry trends, and best practices to help you make
thoughtful, informed decisions as you chart your course for 2022 and beyond.
In this new guide, you will access:
Build an effective plan for 2021 and beyond with Amadeus Service Optimization’s new COVID-19 specific functionality
Learn More About New COVID-19 Features Now
