Guests say “Service” is No. 1. Hotels trust HotSOS to deliver.

Hotel guests are clear: “Slow Service” is the primary complaint when writing an unsatisfactory review about your hotel. Hoteliers worldwide trust HotSOS to automate their daily operations to deliver on their brand promise to their guests.

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Get Efficient. Get Engaged. Get HotSOS.

Generation App is here. Today’s guests and staff expect seamless connectivity. Guests expect integrated communication and quick response. They want to feel a strong identity, see a developed connection, and experience a memorable stay. Staff will balk at paper forms and radios. Automate your daily operations and stay ahead of ever-increasing expectations.

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HotSOS is a cloud-based, service optimization enterprise solution empowering over 70% of global hotel brands in over 70 countries. As part of the Amadeus Service Optimization solutions, HotSOS helped save hotels over $150 million in 2016 by reducing guest incidents, optimizing requests and scheduling preventative maintenance.


Automate for Efficiency

Automated dispatch of operational and guest requests to reduce wait times and increase efficiencies

Connect Your Team

Enable staff to virtually connect and manage their department from anywhere on any device. Alert staff in real-time of any guest incidents or service delays

Personalize and Report

Build profiles and personalize experiences based on guest history of requests and preferences
Generate robust enterprise reporting to enable proactive operational decision-making

"HotSOS has been the most significant investment during the renovation in improving work quality and enhancing the guest experience.”

Francois Delahaye
General Manager & COO
The Dorchester Collection Group

Amadeus HotSOS Clients

Additional Client Success Stories

“Our guest services and internal staff communication has reached an entirely new level here at Paradise Point Resort. We have seen a complete shift in the amount of requests we receive, our response time and overall guest satisfaction.”

Ellie Wei

Director of Performance Optimization


“After rolling out HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”

Carolina Phillips

Rooms Manager