Contact Us Directly

Contact Customer Support

Customer Support is available 24 hours a day, 7 days a week, 365 days a year.

Customer Community Portal

The most effective way to submit your case is through our customer portal, the Amadeus Customer Central Community. In the portal, you can search for knowledge articles for commonly asked questions. Additionally, you can easily create, update and report on cases as well as participate in discussion groups and share your own ideas. Our goal is to initially respond to Portal requests within 1-2 business days.

To obtain an Amadeus Hospitality Customer Central Community account, please Request an Account. The form will be sent to Amadeus Hospitality Support for verification. Your account information will be forwarded to you via e-mail within 1 business day.

Email Support

You may contact Amadeus Hospitality Support for non-emergency issues by sending an email to hospitality.support@amadeus.com. Our goal is to initially respond to email requests within 1-2 business days.

Phone Support

Our Support team is staffed at a level that ensures your calls will be answered promptly and efficiently. To maintain our high level of Support, we continuously review our staffing needs and projections through the queue and trend analysis of incoming calls and cases. From this, we can forecast our staffing needs at any given point throughout the day to ensure a timely response to your requests.

Global Numbers by Region

EMEA: +34 932 20 16 64
Americas: +1 332-230-2595
APAC: +65 3163 5471

Escalation

If you are encountering challenges regarding the progress of a case, a resolution delivered for a previous case, or with the service you are receiving from Amadeus Support, additional assistance is available to you. To prioritize your case please contact Amadeus Support by using one of the numbers listed and request to speak with a Customer Support Supervisor or Manager.

Solution Login

Additional Email Support

for iHotelier®, Business Intelligence Solutions, Media Solutions, Web & Video Solutions, and Guest Management Solutions