Crisis Management and Recovery Resources - Amadeus Hospitality

Crisis Management & Recovery Resources

It’s Time to Rethink Travel.

We would like to communicate our continued support and ongoing commitment to you during these difficult times for our industry. As the world begins to reopen and travel begins to return, there will be several questions that need to be answered. How can we rebuild traveler confidence and trust?  How can we as an industry recover and revitalize in a way that’s better than before?  But by working together, we can get the world traveling again. Building traveler confidence and trust requires us all to think imaginatively about how the industry needs to renew and recover.

Our goal is to continue to provide you with relevant resources to help you address your business needs – whether you’re still in the midst of challenges or preparing for recovery.

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Recovery Resources


The Hotelier’s 7-Step Checklist for Data-Driven Group Business Prospecting
View the Checklist >>
Amadeus Service Optimization Limited-Time Recovery Offer
Learn More >>
Using Metasearch to Rebuild Occupancy
Download the Fact Sheet >>
[Podcast] Deconstructing Travel Culture During a Recovery
Listen to the Podcast >>
Hospitality Recovery - The Hierarchy of Needs
Download the eBook >>
4 Phase Theory of Travel Return
Download the Fact Sheet >>
Planning for Hospitality Recovery – Operations
Download the eBook >>
Planning for Hospitality Recovery – Marketing
Download the eBook >>
Planning for Hospitality Recovery – Sales
Download the eBook >>
Planning for Hospitality Recovery – Revenue Management
Download the eBook >>
The Ultimate Hotel Housekeeping Disinfecting Checklist
Download the Checklist >>

Crisis Management Resources


Managing Your Revenue Strategy During a Crisis
Download the Guide >>
Managing Group Business During an Economic Crisis
Download the Checklist >>
The Ultimate Hotel Maintenance Checklist
Download the Checklist >>
Using Media to Mitigate COVID-19 Impact
Download the Guide >>
Hotel Housekeeping Checklist
Download the Checklist >>
The Hotelier’s Guide to Managing Online Reviews
Download the Guide >>
An Independent’s Checklist for New Hotel Openings
Download the Checklist >>

On the Blog


“Tracking” Labor Day: Booking Trends and Top Market Data for End-of-Summer Holidays During COVID-19 by Katie Moro, Vice President of Data Partnerships
Read More >>
Understanding Pricing and Segmentation Data for Hotel Recovery by Katie Moro, Vice President of Data Partnerships
Read More >>
Meetings and Events in Times of Social Distancing
Read More >>
Google Guest Post: 5 Ways Hoteliers Can Capture Returning Demand with Search Engine Marketing
Read More >>
Using Insight to Build a Data-Driven Recovery Strategy
Read More >>
Prepare Your Sales Team for a Hospitality Industry Recovery
Read More >>
The Top 7 Distribution Channels for Independent Hotels
Read More >>
Applying the 3Cs of Hotel Crisis Management – Concern, Control & Commitment
Read More >>
Hotel Management in a Crisis
Read More >>
Capturing Travel Agent GDS Bookings in Challenging Times
Read More >>
Win Guest Loyalty with Your COVID-19 Communication Strategy
Read More >>
Generate Bookings During COVID-19 with Digital Advertising
Read More >>
Marketing to Mitigate the Impact of COVID-19
Read More >>
How to Lean on Your CRM During Tough Times
Read More >>
5 Steps to Enhancing Hotel Housekeeping & Guest Satisfaction in a Downturn
Read More >>
Best Practices to Manage Group Business in Challenging Times
Read More >>

In the News


Hotel Online Guest Post: Your COVID-19 Recovery Plan Should Include These 5 Marketing Strategies
Read More >>
Hotel Online Guest Post: Ten Ways to Boost Guest Confidence and Increase Loyalty Amid COVID-19
Read More >>
Travolution Guest Post: Covid-19 and the Rise of Domestic Tourism
Read More >>
The COVID-19 Summer Trends Guide for Hoteliers
Read More >>
New Operations Solution From Amadeus Supports Recovery of Select Service Hotels
Read More >>
Hospitality Experts Confident in Recovery of Primary Markets by Q4
Read More >>
Introducing “Generation Clean” – The New Age of Hotel Guests
Read More >>
COVID-19 Hospitality Update from Francisco Pérez-Lozao Rüter, President, Hospitality
Read More >>
How to Manage Your Hotel’s Revenue Strategy During a Crisis - PhocusWire
Read More >>
COVID-19 Update from Amadeus
Read More >>
Amadeus Business Continuity Plans
Read More >>

Hosted Webinars


Webinar Alert! Remix Your Hotel’s Business Model for Crisis Recovery - Featuring Amadeus, Accor, and PhocusWire
Register Now >>
Webinar Replay: Rethinking the Guest Experience, from Arrival to Departure.
View the Recording >>
Webinar Replay: Prospecting with Amadeus Sales: From Order Taker to Order Maker
View the Recording >>
Google Partner Webinar Replay: Using Data to Optimize Digital Media in Unpredictable Markets
View the Recording >>
Webinar Replay: Implement Social Distancing & Event Safety with Amadeus Hospitality Diagramming
View the Recording >>
Webinar Replay: Building Your Recovery Media Strategy
View the Recording >>
Webinar Replay: Global Webinar Series - Planning for Hospitality Recovery
View the Recordings >>
Webinar Replay: The Recovery Roadmap for Hotels featuring Amadeus, PhocusWire, and HSMAI
View the Recording >>
Asia Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
South Pacific Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Latin America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Europe Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
N. America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>

Training & Education


15-Minute Fridays: Amadeus Sales and Event Management - Advanced FAQ Webinar Series
Register Now >>
Innovative Learning is at Your Fingertips
Read More >>
Amadeus Sales and Event Management Refresher Training for EMEAI - Recordings
View the Training >>
Amadeus Service Optimization Refresher Training for EMEAI - Recordings
View the Training >>
Learn more about how you can leverage our Learning Services for product education and training
Visit Learning Services >>
How to Manage Software Once Your Hotel Suspends Services
Read More >>

Amadeus Insight


Helping Hotels Plan for Recovery Through a Data- and Omnichannel-Based Approach by Katie Moro, VP Data Partnerships, Hospitality, Amadeus
Read More >>
Learning from China’s Hospitality Recovery by Malcolm Cheong, General Manager, Hospitality, Greater China, Amadeus
Read More >>
How the Hospitality Industry Can Plan for Recovery by Paul Barron, EVP, Client Engagement, Hospitality, Amadeus
Read More >>
Rethinking Travel by Daniel Batchelor, Vice President, Global Corporate Communications, Amadeus
Rethink Travel >>
Amadeus Corporate COVID-19 Update
COVID-19 Update >>
Amadeus workforce planning and well-being
Amadeus Business Continuity Plans >>
COVID-19 Travel Channels update from Decius Valmorbida, President, Travel Channels, Amadeus
Travel Channels Update >>
COVID-19 Airlines update from Julia Sattel, President, Airlines, Amadeus
Airlines Update >>
Delivering information fast during COVID-19 with advertising solutions
Read More >>
COVID-19 Strategic Growth Businesses Update from Stefan Ropers, President, Strategic Growth Businesses, Amadeus
Strategic Growth Businesses Update >>

How can we help?

Across the globe, our teams are available to provide best practices to manage the current situation while preparing to deliver on a recovery plan when the market returns. If there are particular topics of interest, please let us know!