Crisis Management & Recovery Resources

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Let's Rebuild Travel Together.

COVID-19 has had a profound economic and social impact on all of us. Consumer expectations have changed and we’re all facing new ways of working. Our goal is to continue to provide you with relevant resources to help you address your business needs – whether you’re still in the midst of challenges or preparing for recovery.

Visit our Rebuild Travel page for new research, insights, guidance, and forward-looking business intelligence data – and so much more – to help guide your path forward.

Rebuild and Recharge with Amadeus

Recovery Resources

[PODCAST] Putting a Lens on Corporate Travel, Group Events, and the Future of Both with Katie Moro and John Hach

Listen Now >>

Hospitality Market Insights Report November 2021

Download the Report >>

Regional Reports: What Markets are Reaching Their Pre-Pandemic Travel Levels?

Download the Reports >>

Facilitating the Road to Recovery with HotSOS

Download the Case Study >>

Using Data to Shape Hotel Operations

Download the Guide >>

[VIDEO] Evolution of our Business Intelligence Solution

Watch the Video >>

Introducing Agency360+™

Download the Fact Sheet >>

[PODCAST] How to Build Profitable Offerings and Loyalty Programs During Recovery with Jon Davis

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[PODCAST] Hospitality Leadership and Improving Your Emotional Intelligence with Taylor Scott

Listen Now >>

The Hotelier’s Guide to Buying Business Intelligence

Download the eBook >>

[PODCAST] Problem Solving Through the Pandemic and Building a Culture of Creativity with Shane Green

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Introducing RevenueStrategy360™

Download the Fact Sheet >>

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[PODCAST] Evolving the Guest Experience Through Digital Communication with Ford Blakely

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Case Study: Easton’s Group of Hotels

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[PODCAST] Understanding Clear Historical Context and Shifting Booking Trends to Build Your Plan with Katie Moro and John Hach

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Shifting share with Agency360®

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[PODCAST] Hotel Booking Trends for Spring 2021 with Katie Moro and John Hach

Listen to the Podcast >>

[PODCAST] 2021 Meeting Planner Trends and How to Shift Share

Listen to the Podcast >>

Case Study: Village Hotels

Download the Case Study >>

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Case Studies: Using Media to Recover Revenue During COVID-19

Download the Case Studies >>

[PODCAST] Employee Empowerment and Motivation in the Face of the Global Pandemic

Listen to the Podcast >>

The Hotel Marketing Strategy Toolkit

Download the Toolkit >>

Plan the Ultimate 2021 Hotel Marketing Strategy

Download the Guide >>

How to Fuel Your Media Strategy with 360-Degree Data

Download the eBook >>

Building Data-Based Guest Personas During COVID-19

Download the eBook >>

Building Data-Based Guest Personas During COVID-19 Toolkit

Download the Toolkit >>

The Hotelier’s 7-Step Checklist for Data-Driven Group Business Prospecting

View the Checklist >>

Amadeus Service Optimization Limited-Time Recovery Offer

Learn More >>

Using Metasearch to Rebuild Occupancy

Download the Fact Sheet >>

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[PODCAST] Deconstructing Travel Culture During a Recovery

Listen to the Podcast >>

Hospitality Recovery - The Hierarchy of Needs

Download the eBook >>

4 Phase Theory of Travel Return

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Planning for Hospitality Recovery – Operations

Download the eBook >>

Planning for Hospitality Recovery – Marketing

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Planning for Hospitality Recovery – Sales

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Planning for Hospitality Recovery – Revenue Management

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The Ultimate Hotel Housekeeping Disinfecting Checklist

Download the Checklist >>

Managing Your Revenue Strategy During a Crisis

Download the Fact Sheet >>

Managing Group Business During an Economic Crisis

Download the Checklist >>

The Ultimate Hotel Maintenance Checklist

Download the Checklist >>

Using Media to Mitigate COVID-19 Impact

Download the Guide >>

The Hotelier’s Guide to Managing Online Reviews

Download the Guide >>

On the Blog

The Six-Step Plan to Rebuild and Recharge Your Hotel Marketing Strategy

Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights

A Four-Phase Theory to the Return of Travel in 2021

A New Focus on Leisure is Just One Aspect of the Changes Facing Hospitality

A Three-Dimensional Recovery Scenario Based on Data, Technology, and the Personal Touch

3 New Google Metasearch Features and What They Mean for Hoteliers

New Privacy Controls are Changing the Digital Advertising Landscape

Acing the Hotel Recovery Test

Building an Effective Guest Loyalty Program

How to Build a Media Strategy That Actually Produces Revenue

Global Hospitality Outlook: Occupancy Data for Vacation Rentals & Hotels by Transparent & Amadeus

Introducing the Unpacking Travel Podcast

Hospitality Data Alert: Top U.S. Thanksgiving Destinations by Hotel Occupancy

Does Your Data Provide Accurate, Timely Market Insight?

5 Ways to Improve Event Sales with Contactless Technology

How is Your Hotel Addressing Hygiene and Cleanliness?

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New Ways to Hold ADR During Recovery

Helping Hotels Plan for Recovery Through a Data and Omnichannel Based Approach

Understanding Pricing and Segmentation Data for Hotel Recovery

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Meetings and Events in Times of Social Distancing

Google Guest Post: 5 Ways Hoteliers Can Capture Returning Demand with Search Engine Marketing

Using Insight to Build a Data-Driven Recovery Strategy

Prepare Your Sales Team for a Hospitality Industry Recovery

The Top 7 Distribution Channels for Independent Hotels

Applying the 3Cs of Hotel Crisis Management – Concern, Control & Commitment

Hotel Management in a Crisis

Capturing Travel Agent GDS Bookings in Challenging Times

Win Guest Loyalty with Your COVID-19 Communication Strategy

Generate Bookings During COVID-19 with Digital Advertising

Marketing to Mitigate the Impact of COVID-19

How to Lean on Your CRM During Tough Times

5 Steps to Enhancing Hotel Housekeeping & Guest Satisfaction in a Downturn

How to Manage Software Once Your Hotel Suspends Services

Best Practices to Manage Group Business in Challenging Times

In the News

TTG Media Guest Post: Using Data and Tech to Help DMOs Rebuild Travel

PhocusWire Guest Post: High-Tech vs High-Touch: How to Emerge Stronger Amid the Crossroads of Two Hospitality Trends

Luxury Adviser Guest Post: How to Inform and Attract Travelers with Digital Destination Marketing

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The Company Dime Op-Ed: How Hotel Technology Is Opening New Doors For Personalized Business Travel

Hospitality Net Guest Post: Supporting Channel Mix Equity Through Direct Bookings

Hospitality Net Guest Post: How Labor Shortages and New Travel Trends are Shaping Hotel Operations

Hotel Executive Guest Post: Hospitality is an Industry of Connections

Hotel Online Guest Post: Where Everybody Knows Your Name - Lessons on Guest Loyalty

Hospitality Upgrade Guest Post: It’s Not Just a Room – The Benefits of Attribute-Based Selling in Hotels

Hotel Online Guest Post: 5 Steps to Prepare Your Hotel Housekeeping Team for 2021 and Beyond

Hotel Online Guest Post: 6 Hospitality Trends to Watch in 2021

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HSMAI Global Customer Insight: A Look Back at 2020 as We Prepare to Move Ahead

Hospitality News Middle East: 6 Hospitality Trends to Watch in 2021

Hotel Online Guest Post: 5 Steps to Building a Successful Hotel Marketing Plan in 2021

PhocusWire Guest Post: The Evolving Traveler Journey - 3 Trends Hoteliers Must Address Today

Hotel Online Guest Post: Generation Clean is a Driving Force Along the Evolving Traveler Journey

Amadeus Combines Forward-Looking Occupancy and Rate Data in Powerful New Business Intelligence Solution

HSMAI Americas Customer Insight: What’s Happening in Group Business?

PhocusWire Guest Post: Knowing Your Guest is No Longer a Luxury

HSMAI Americas Customer Insight: Business Travel Bookings in the United States Post-Labor Day

Web in Travel Guest Blog: Capitalising on the Rise of Domestic Tourism in South-East Asia

Hotel-Online Guest Post: COVID-19 Is Driving Hotel Guests to Focus on Wellness

Hospitality Technology Guest Post: The New Hotel Guest Experience

Enhanced Forward-Looking Data in Amadeus’ Business Intelligence Solutions Provide Insight for Recovery

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Hotel Online Guest Post: Your COVID-19 Recovery Plan Should Include These 5 Marketing Strategies

Hotel Online Guest Post: Ten Ways to Boost Guest Confidence and Increase Loyalty Amid COVID-19

Travolution Guest Post: Covid-19 and the Rise of Domestic Tourism

The COVID-19 Summer Trends Guide for Hoteliers

New Operations Solution From Amadeus Supports Recovery of Select Service Hotels

Hospitality Experts Confident in Recovery of Primary Markets by Q4

Introducing “Generation Clean” – The New Age of Hotel Guests

PhocusWire Guest Post: How to Manage Your Hotel’s Revenue Strategy During a Crisis

Hosted Webinars

Webinar Replay: Introducing Agency360+ – Expanded Insights to Optimize Your Corporate & Leisure Sales

View the Recording >>

Webinar Replay: Google & Amadeus - Rebuilding Occupancy with Metasearch

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Webinar Series Replay: How to Capture Rising Revenue Opportunity in Your Market

Watch Your Local Webinar >>

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Webinar Replay: 5 Contactless Tools to Boost Your Group Business and Event Sales

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Global Webinar Series Replay: The Evolving Traveler Journey

Watch Your Local Webinar >>

Webinar Replay: Remix Your Hotel’s Business Model for Crisis Recovery - Featuring Amadeus, Accor, and PhocusWire

View the Recording >>

Webinar Replay: Rethinking the Guest Experience, from Arrival to Departure.

View the Recording >>

Webinar Replay: Prospecting with Amadeus Sales: From Order Taker to Order Maker

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Google Partner Webinar Replay: Using Data to Optimize Digital Media in Unpredictable Markets

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Webinar Replay: Implement Social Distancing and Event Safety with Amadeus Hospitality Diagramming

View the Recording >>

Webinar Replay: Building Your Recovery Media Strategy

View the Recording >>

Webinar Replay: Global Webinar Series - Planning for Hospitality Recovery

View the Recordings >>

Webinar Replay: The Recovery Roadmap for Hotels featuring Amadeus, PhocusWire, and HSMAI

View the Recording >>

Asia Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future

View the Recording >>

South Pacific Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future

View the Recording >>

Latin America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future

View the Recording >>

Europe Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future

View the Recording >>

N. America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future

View the Recording >>

Training & Education

Amadeus Learning Universe

Visit Amadeus Learning Universe >>

Amadeus LinkHotel Webinars

View Webinar Recordings >>

15-Minute Fridays: Amadeus Sales and Event Management - Advanced FAQ Webinar Series

Innovative Learning is at Your Fingertips

Amadeus Sales and Event Management Refresher Training for EMEAI - Recordings

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Amadeus Service Optimization Refresher Training for EMEAI - Recordings

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Learn more about how you can leverage our Education & Training Team

Visit Education and Training >>

Amadeus Insight

Checking in to the Future with Amadeus Hotels for Leisure by Katja Bohnet, Director, Hotel Distribution, Hospitality

We’re Ready to Help Rebuild Travel by Francisco Pérez-Lozao Rüter, President, Hospitality

ProColombia and Amadeus Support Travel Recovery with Data and Targeted Marketing

Expedia Group Customers Hit the Road with Car Content from Amadeus by Peter Altmann, Head of Mobility & Insurance

4 Trends Sparking New Life into Travel by Decius Valmorbida, President, Travel

Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels in April 2021, and Hoteliers Optimistic for the Future According to New Amadeus Research

A New World of Travel: Strategies for Travel Sellers to Gain Momentum by Angel Gallego, Executive Vice President, Travel Channels

3 Trends Every Australian Hotelier Needs to Know to Boost Bookings in 2021 by Maria Taylor, Head of Commercial, Asia Pacific, Hospitality

Insurance Will Play a Key Role as We Rebuild Travel by Noam Shapira, Co-Founder & Co-CEO, Setoo

Amadeus Hospitality Data Shows Recovery Signs for Domestic Travel in Mainland China by Maria Taylor, Head of Commercial, Asia Pacific, Hospitality

New Guest Preferences Warrant New Hotel Thinking by Martin Cowan, Contributing Editor

Rethinking the Marketing Playbook: 5 Strategies to Reach Today’s Traveler by Sol Freixa, Global Director, Travel Advertising Sales & Marketing, Travel Channels

Hotels & Travel Sellers Need to Work in Tandem to Boost Traveler Confidence by Scott Falconer, Executive Vice President, Media Solutions, Hospitality

Destination X: Where to Next?

Download the eBook >>

It's Time to Rethink Travel Together, by Dr. Steven Freudmann, Chairman, Institute of Travel and Tourism (ITT)

Helping Hotels Plan for Recovery Through a Data- and Omnichannel-Based Approach by Katie Moro, Vice President of Data Partnerships, Hospitality

Balancing People & Tech: Helping Customers to Help Theirs by Pierre Giordano, Vice President of Customer Service, Travel Channels

Learning from China’s Hospitality Recovery by Malcolm Cheong, General Manager, Hospitality, Greater China

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How the Hospitality Industry Can Plan for Recovery by Paul Barron, EVP, Client Engagement, Hospitality

Rethinking Travel by Daniel Batchelor, Vice President, Global Corporate Communications

Rethink Travel >>

Amadeus Corporate COVID-19 Update

COVID-19 Update >>

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Amadeus workforce planning and well-being

Amadeus Business Continuity Plans >>

COVID-19 Travel Channels update from Decius Valmorbida, President, Travel Channels

Travel Channels Update >>

COVID-19 Airlines update from Julia Sattel, President, Airlines

Airlines Update >>

Delivering information fast during COVID-19 with advertising solutions

COVID-19 Strategic Growth Businesses Update from Stefan Ropers, President, Strategic Growth Businesses

Strategic Growth Businesses Update >>

COVID-19 Hospitality Update from Francisco Pérez-Lozao Rüter, President, Hospitality

Amadeus Business Continuity Plans

COVID-19 Update from Amadeus

How can we help?

Across the globe, our teams are available to provide best practices to manage the current situation while preparing to deliver on a recovery plan when the market returns. If there are particular topics of interest, please let us know!

Crisis Management & Recovery Resources

Let's Rebuild Travel Together.

Jump to:

Recovery Resources

On the Blog

In the News

Hosted Webinars

Training & Education

Amadeus Insight

How can we help?

Across the globe, our teams are available to provide best practices to manage the current situation while preparing to deliver on a recovery plan when the market returns. If there are particular topics of interest, please let us know!

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Crisis Management & Recovery Resources

Let's Rebuild Travel Together.

Jump to:

Recovery Resources

On the Blog

In the News

Hosted Webinars

Training & Education

Amadeus Insight

How can we help?

Across the globe, our teams are available to provide best practices to manage the current situation while preparing to deliver on a recovery plan when the market returns. If there are particular topics of interest, please let us know!

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