Training Webinars

The webinar sessions are available to all users of HotSOS (original version).

  • Are you new to HotSOS and just learning the product? Scroll down and click the tabs to see what we offer:
    • User sessions – These sessions are intended for anyone who primarily use a PC and/or mobile device to enter and monitor service orders or take action on a service order.
    • Property Administrator sessions – These sessions are intended for anyone who will be responsible for updating and managing HotSOS database (ie. Locations, Issues, Personnel, Business Rules, Devices, etc.).

Note: For property administrators, it is recommended you attend both Property Administrator and User sessions.

  • Are you an existing user looking to refresh your skills? Register just for the sessions that interest you.
  • Unable to find a session time convenient for you? On-demand recordings of the webinars are also available. Just click an On-Demand link and register for the session.
User Sessions
Property Administrator Sessions

How to Access

  • To view a description of the session, click the session name.
  • To register for the live webinar, click the View schedule link and complete the form.
  • To register for the recorded webinar, click the On-Demand or On-Demand only link and complete the form.
Session Name On-Demand January February March April
HotSOS Console – Part 1

Our primary goal in the hospitality industry is to take care of our guests.  Come to this session to learn how to create service orders, interpret service orders and take actions.  We will also briefly review the console and sending messages.

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HotSOS Console – Part 2

Ensuring guest satisfaction is a daily practice.  Come to this session to learn how to create service orders and perform follow ups in the Guest Issues Monitor.  We will also review how to utilize the Guest Call Assistant, Arriving Guests and their profiles.

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HotSOS Mobile – Part 1

You’ve received a Service Order to complete… now what?   Come to this session to learn how to navigate your device and take action on the service orders.

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HotSOS Mobile – Part 2

Navigating the device is cool but I need to create service orders and communicate with my team.  Come to this session to learn how to create service orders and send messages right from your device.

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HotSOS Mobile – Part 3

Your device is working out great but you know there has to be more that you can do to be even more efficient.   Come to this session to learn how to manage your service orders by filtering and searching, as well as adding labor and parts.

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Navigating HotSOS

Watch this video to learn how to log in and update your password on your PC and/or mobile device in HotSOS.

On-Demand only
How to Run Reports

Reports can help see how many guest and non-guests orders are being created and are important not only to determine our teams productivity, but also to track common issues/requests. Watch this video to learn how to run these.

On-Demand only

How to Access

  • To view a description of the session, click the session name.
  • To register for the live webinar, click the View schedule link and complete the form.
  • To register for the recorded webinar, click the On-Demand or On-Demand only link and complete the form.
Session Name On-Demand January February March April
User Management – Manage Personnel

This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Come to this session to learn how to create and modify users and manage their level of access.

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Data Management – Room/Eq & Areas

This session is intended for property administrators. Keeping track of rooms, equipment and areas is a big responsibility! Come to this session to learn how to create and modify these in HotSOS to make your world a little bit easier.

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Data Management – Issues & Standards

This session is intended for property administrators. Administrators need to be able to keep track of issues and standards for easier reporting and recording of service orders.  Come to this session to learn how to create and modify these in HotSOS to make your world a little bit easier.

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Data Management – Trades & Trade Groups

This session is intended for property administrators. Dispatching service orders to specific jobs and groups of people is a key part of creating service orders and knowing who is responsible to complete orders is vital to a successful order system.  Come to this session to learn how to modify and create trades and trade groups.

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Data Management – Business Rules – Part 1

This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Come to this session to learn how to create rules to create a smooth operation.

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Data Management – Business Rules – Part 2

This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Come to this session to learn how to create rules to ensure a smooth operation.

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Data Management – PMS Rules

This session is intended for property administrators. In hotels you probably have many tools available to you.  You can utilize these tools together to ensure a smooth operation at your property.  Come to this session to learn how your Property Management System (PMS) can assist with creating service orders.  You will also learn how to modify the rules in place.

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HotSOS Scheduled Tasks (HSMobile) – Part 1

This session is intended for property administrators. Creating a schedule of when tasks needs to be performed helps keep our property running smoothly and efficiently.  Come to this session to learn how to create and modify scheduled tasks and preventive maintenance in the mobile application.

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HotSOS Scheduled Tasks (HSMobile) – Part 2

This session is intended for property administrators. Schedules change and accidents happen.  Some of the tasks you have planned for the day don’t always get to be performed.  Come to this session to learn how to create and modify scheduled tasks and preventive maintenance in the mobile application.

On-Demand View schedule View schedule View schedule View schedule
Navigating HotSOS

Watch this video to learn how to log in and update your password on your PC and/or mobile device in HotSOS.

On-Demand only
How to Run Reports

Reports can help see how many guest and non-guests orders are being created and are important not only to determine our teams productivity, but also to track common issues/requests. Watch this video to learn how to run these.

On-Demand only

About HotSOS

Find product information on HotSOS.