New Updates in Amadeus Sales & Event Management – Advanced

Jacki Schroder

Originally published in What’s New in R32, Training & Help for Amadeus Sales & Event Management  – Advanced.

What’s New in R32?

With the latest release of Amadeus Sales & Event Management – Advanced, you’ll find a variety of new updates. Most obvious, you’ll notice a branding change in your system. And when it comes to improving your daily tasks, you can now:

  • Complete all open tasks more easily
  • Update your property logo on customer-facing documents
  • View new Preview Reports
  • Corporate Administrators can deactivate properties

And in addition, you can now have multiple sales and catering modules in the same Salesforce org. Take a few minutes to learn more each of these updates and review the R32 release notes for additional information on fixed issues.

New product name

Delphi.fdc has been renamed to “Amadeus Sales & Event Management – Advanced.” Sometimes we call it the Advanced Module for short. Sales & Event Management now has three different modules to serve different property needs: Advanced, Standard, and Essentials. The Standard Module is perfect for select service hotels that host events and Essentials Module is created for guest room only properties to manage local negotiated rate business and improve their customer relationship management.

When you update to R32, you’ll notice the new name in a few places, like these tabs:

A new way to change a booking’s status

We’ve introduced a new way to change the status of a booking. On the Booking page, the Status field is now read-only. Instead, you’ll click the new Change Status button.

This opens a new window that includes important fields for tracking and managing lost business. You no longer need to change the booking status in one place and then complete the Lost fields in another—now you can do it all from a single location.

Just remember when you’re editing a booking and you can’t modify the Status field, click Save and then click the Change Status button.

Property logo

Displaying your property logo on contracts and other customer-facing documents is an important part of presenting a professional brand presence. By adding your property logo, Corporate Administrators can create one corporate document template that all properties use. This ensures everyone has the most current version and the company is presenting a unified brand experience.

On the Property page, upload a property-specific logo, and then add the logo merge field to your document templates.

Even if you don’t use corporate templates, you can still take advantage of this new feature, and if your property logo changes, you’ll only have to update it in one place—instead of editing each template individually.

Only corporate revenue classifications can be used in corporate merge templates. Therefore, if a property has its own revenue classifications, they must create a property-specific template for the BEO, Banquet Check, and Booking Check.

For step by step instructions, see Add a property logo to document templates.

New Preview Reports

We’re continuing to upgrade your favorite reports to the new report viewer so they run faster and can be exported to Excel, PDF, and a host of other formats. In the Preview Reports section of the Amadeus Reports tab, you’ll see the following new reports:

We’ll eventually replace the existing reports with the new version, but for now, you have access to both reports. Please take a minute to try these new reports and let us know (by emailing support) if you have any issues or feedback during the preview period.

Corporate Administrators can deactivate properties

Do you have any old properties in your picklist that start with DNU (Do Not Use) or ZZZ? Say farewell to this clutter and use the new Deactivate feature on the Property page. If your company sells or closes a property and it should not be booked anymore, a Corporate Administrator can now deactivate it. Corporate and System Administrators will still be able to run reports on the inactive property’s historical data, but the property will no longer display in other picklists. See Deactivate properties.

Multiple modules in the same Salesforce org

Amadeus Sales & Event Management has three modules – Advanced, Standard, and Essentials. As of R32, we support having these modules in the same org. This allows shared sales teams to book business across the portfolio, streamlines administrative tasks for Corporate Administrators, and centralizes reporting. See Manage Advanced, Standard, and Essentials properties in the same org.

Upgrade to the latest release today by having your corporate administrator contact Support.

Learn more about all of the new features and fixes in the latest release, R32 release notes.

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