Go Moment created Ivy, the leading smart texting platform for hotels and the hospitality industry. Ivy, working as a digital personal assistant, proactively communicates with hotel guests via text messaging – addressing rote questions automatically (i.e.: What’s the wifi code?) while routing service issues (i.e.: The wifi is slow) and requests (i.e.: I’d like more towels) to the right point of contact for improved efficiency and delighted guests. She can also book restaurant reservations, spa appointments and other revenue enhancing services. Available to over 20,000,000 guests and growing.
Ivy, uniquely powered by IBM Watson’s artificial intelligence technology, gets smarter the longer she’s in use. Our platform Ivy helps hotels control their guest experience.