For hoteliers, providing exceptional customer service is key to running a successful business. Research shows that online reviews on sites such as TripAdvisor can heavily affect a guest’s decision about where to stay. As a valued Amadeus Service Optimization customer, you are already taking steps to ensure your guests receive excellent service, but there is always room for improvement.
With this in mind, our team have been reviewing the way our valued Accor customers use HotSOS & HotSOS Housekeeping to discover which elements aren’t being utilized to the best of their ability. Based on this research, we hosted refresher training sessions, exclusively for our Accor customers, to ensure you can make the most of our system and provide your guests with the best service possible.
This second training session covers:
_Accurately tracking productivity using room credits.
_Monitoring and improving staff productivity.
_Performing checklists on rooms, public areas, equipment and staff.
Please contact us for more information.