Welcome to the Future of Amadeus Service Optimization - The New HotSOS Experience


Set a New Standard of Efficiency Across Operations

In this new era of hospitality, planning for recovery and beyond can be full of uncertainty. Even as demand grows, so does the need to improve operational efficiencies. With most of global hoteliers expected to recruit new staff in 2022, the biggest challenge remains how to prioritize the work of the people you have.

With these challenges in mind, we’re pleased to welcome you to the new HotSOS experience. With a modern user interface that is clean, easy to use, and has the same great features you have come to rely on, you will love the new HotSOS experience.

Meet the Best of Amadeus Service Optimization, Reinvented for the Future of Hotel Operations. With the New HotSOS Experience, You Can:

Maximize Efficiency with the Newest, Most Comprehensive Service Optimization Solution in the Market Today

Increase team engagement and productivity with enhanced functionality, easy-to-use navigation, and new, modern interface built for the future of hotel operations.

Empower Teams with the Support Needed to Do More with Less

Reduce staff onboarding and training time with new in-line training, search functionality, and ‘tips tool’ offering guidance throughout the solution.

Optimize Labor and Guest Response Times

Analyze key reporting and data points with dynamic operational dashboards, labor output metrics, and guest amenity request features.

Meet the Demands of the Market Today with an Expansive Network of Compatible Vendors

Elevate your operations though a growing integrated ecosystem, giving your hotel the ultimate competitive edge in this new world of travel.

Elevate Data and Security Measures with a New Web-Based Application

Increase privacy protection with a new, advanced deployment model that seamlessly updates for new features, enhancements, and advanced security controls.

Amadeus Service Optimization Software for Hotels

Good to Know!

Key Points for Existing Customers

• No cost
• No training required
• Same login and password
• No data entry required
• No change to HotSOS Mobile users




Welcome to the Future
of Hotel Operations

Need to add additional properties or more in-depth training help?