The start of each new year is not just a time to look back and think fondly about the past 12 months, it is also a time for looking to the future and sharing theories about what is yet to come. Forward-thinking is essential in life but especially in business. Having an idea of what may be ahead helps us to prepare effectively for any outcome. With this in mind, we asked a few colleagues to share their predictions for 2020, including how they see the UK hospitality industry changing and how the rise of the single traveller and voice assistants might impact hotels. Watch the video and hear what they had to say!