Instructor-Led Training: Amadeus Service Optimization HotSOS - Amadeus Hospitality

Instructor-Led Training: Amadeus Service Optimization HotSOS

We are offering complimentary instructor-led training on Amadeus Service Optimization HotSOS from 9 - 12 June 2020. Each 45-minute session is hosted by one of our in-house experts who will answer any questions you may have. This is a great opportunity to learn the system, refresh your knowledge, or pick up some new tips along the way.

Our goal is to support the hospitality industry by providing access to the knowledge and training you need to be successful. Register below and secure your spot!

What you need to know:

  • This training is free and available to anyone looking to learn about Amadeus Service Optimization HotSOS and/or to refresh their skills
  • If you are brand new to Amadeus Service Optimization HotSOS we recommend you take the webinars in sequential order

Tuesday, 9 June 2020

User Management (Desktop & Mobile)

This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Join this session to learn how to create and modify users and manage their level of access.

Available Sessions:
Tuesday 9 June | 9:00 AM SGT | 45m | English
REGISTER HERE

Tuesday 9 June | 1:00 PM SGT | 45m | Mandarin
REGISTER HERE

Issues, Locations, and Standards

This session is intended for property administrators. Keeping track of issues, requests, locations, equipment & standards is a big responsibility! Join this administrator session to learn how to create and modify these areas in HotSOS to make your world a little bit easier.

Available Sessions:
Tuesday 9 June | 10:00 AM SGT | 45m | English
REGISTER HERE

Tuesday 9 June | 2:00 PM SGT | 45m | Mandarin
REGISTER HERE

Cost Management

This session is intended for property administrators. Knowing how much you are spending is essential to the health of your property. This administrator session will discuss how to create and modify service recovery, parts and amenities, and their associated costs.

Available Sessions:
Tuesday 9 June | 11:00 AM SGT| 45m | English
REGISTER HERE

Tuesday 9 June | 3:00 PM SGT | 45m | Mandarin
REGISTER HERE

Wednesday, 10 June 2020

Business Rules

This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Join this administrator session to learn how business rules can be used to automate the dispatch of service orders and how to create and modify those rules.

Available Sessions:
Wednesday 10 June | 9:00 AM SGT | 45m | English
REGISTER HERE

Wednesday 10 June | 1:00 PM SGT | 45m | Mandarin
REGISTER HERE

PMS Rules

This session is intended for property administrators. PMS rules allow you to automate the creation of a service order. In this administrator session, you will learn the Property Management System (PMS) rule types available and how to create and modify them.

Available Sessions:
Wednesday 10 June | 10:00 AM SGT | 45m | English
REGISTER HERE

Wednesday 10 June | 2:00 PM SGT | 45m | Mandarin
REGISTER HERE

Creating Service Orders & Taking Action on Service (Desktop)

During the day, many tasks are identified and need to be assigned for completion. Join this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your desktop PC, and how to update the order when things change.

Available Sessions:
Wednesday 10 June | 11:00 AM SGT | 45m (English)
REGISTER HERE

Wednesday 10 June | 3:00 PM SGT | 45m (Mandarin)
REGISTER HERE

Thursday, 11 June 2020

Creating Service Orders (HotSOS Mobile)

During the day, many tasks are identified and need to be assigned for completion. Come to this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your mobile application.

Available Sessions:
Thursday 11 June | 9:00 AM SGT | 45m | English
REGISTER HERE

Thursday 11 June | 1:00 PM SGT | 45m | Mandarin
REGISTER HERE

Receiving and Taking Action on Service Orders (HotSOS Mobile)

You’ve received a Service Order to complete… now what? In this user session, you will learn how to read a service order in the mobile application and what actions are available to you.

Available Sessions:
Thursday 11 June | 10:00 AM SGT | 45m | English
REGISTER HERE

Thursday 11 June | 2:00 PM SGT | 45m | Mandarin
REGISTER HERE

Friday, 12 June 2020

Schedules and Preventive Maintenance (Desktop)

This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance in your desktop PC.

Available Sessions:
Friday 12 June | 9:00 AM SGT | 45m | English
REGISTER HERE

Friday 12 June | 1:00 PM SGT | 45m | Mandarin
REGISTER HERE

HotSOS Reports & Report Subscriptions (Desktop)

The expected audience is anyone who wishes to be able to draw information from HotSOS for analysis, generally, housekeeping administrators, managers & supervisors.

Available Sessions:
Friday 12 June | 10:00 AM SGT | 45m | English
REGISTER HERE

Friday 12 June | 2:00 PM SGT | 45m | Mandarin
REGISTER HERE