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Amadeus Service Optimization

From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays. Globally supporting hotel properties spanning across 190 countries, industry leaders trust Amadeus Service Optimization solutions to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.

 

Set a New Service Standard with Amadeus HotSOS

Delivering thoughtful and personalized service is no easy task without the right technology. HotSOS centralizes hotel guest information to keep your staff in the loop about a traveller’s needs and preferences, as well as ensuring operations can run smoothly at the click of a button. Watch this video to find out more about how Amadeus’ new HotSOS experience assists hotels in improving operational efficiency.

With our range of Service Optimization solutions, there's something for everyone:

HotSOS Select
HotSOS
HotSOS Housekeeping

HotSOS Select – designed specifically for select service properties – can help to maximize your team’s capabilities while they ensure new standards are met.

Whether it’s wiping down frequently used areas like elevator buttons, delivering guest requests like soap or chargers, or ensuring air-conditioning and other equipment is being properly maintained, HotSOS Select can assist in making sure all your necessary tasks are completed.

In addition to managing the workflow, HotSOS Select enables you to inspect items, take pictures, receive escalations, and provide detailed reporting to optimize operations, reduce cost, and mitigate risk. All this without needing to print a worksheet that’s immediately outdated.

While your property may have a small staff and a smaller budget, it doesn’t mean you’re limited in your capabilities to deliver exceptional stays.

Delivering thoughtful and personalized service is no easy task without the right technology. The HotSOS Standard module centralizes hotel guest information to keep your staff in the loop about a traveler’s needs and preferences, as well as ensuring operations can run smoothly at the click of a button.

By automating hotel communications, you can unlock staff capabilities to deliver guest service faster, complete more proactive tasks and have open lines of communication throughout. Streamline complex preventative maintenance projects for increased efficiency, while easily collaborating across departments for projects.

Hoteliers that invest in HotSOS Housekeeping can sleep well knowing their maintenance and housekeeping tasks are logged and responded to in a timely fashion without sacrificing guest satisfaction.

Daily decision-making, such as room assignment and turnover schedule, is automated by a system that draws on data such as guest preferences, personalized check-in, and check-out times. Possibilities for human error are reduced, and occupancy is maximized. Staff are highly responsive and can access real-time insight to solve tasks, whether they are checking room occupancy, stock levels, or ticket availability for the hit show being performed that evening. Their decisions are empowered through Service Optimization solutions with relevant information quickly and help to eliminate delay.

 

Learn more about HotSOS Select

We spoke with Sam Acheampong, Product Sales Specialist for Amadeus Service Optimization, about how HotSOS Select can benefit small and independent hotels. Watch this short video to hear what he had to say!

Limited Time Recovery Offer: Amadeus is pleased to offer 90 days complimentary to support hospitality recovery

Contact us to discover how you can access HotSOS Select for 90 days complimentary now.

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In 2019, Amadeus Service Optimization Solutions made a world of difference to:

  • Save £276 million globally and approx. £130 per guest room
  • Expedite the cleaning of over 123mil rooms to improve room readiness
  • Prevent over £66 million worth of potential guest service recoveries
  • Expedite and execute over 150mil service orders to reduce manual effort
  • Increase online review scores by completing over 5.9mil guest room and staff service inspections

Amadeus is Pleased to Offer Special Features and Pricing to Support Hospitality Recovery

Hotels face an enormous responsibility and heightened guest expectations to mitigate the spread of COVID-19 as demand returns, placing increased pressure on hotels despite limited staff and budget. In this new era of hospitality, the Amadeus Service Optimization suite of solutions are now accessible at special limited time pricing to support hospitality recovery*.

Limited Time Recovery Offer

HotSOS Select  |  Starting at ≈ less than £1 per month

HotSOS  |  Starting at ≈ less than £3 per month
(The New HotSOS Experience)

HotSOS Housekeeping | Starting at ≈ less than £3 per month

*Rates based on per room, per month. Rates may fluctuate depending on currency conversion value

Contact our UK & Ireland team for more information

WITH AMADEUS HOTEL SERVICE OPTIMIZATION SOLUTIONS, YOU CAN:

_Analyze budgets and planning analytics

_Engage employees

_Streamline hotel operations

_Increase and track productivity

_Automate hotel operations and workflows

 

_Communicate across departments

_Locate your hotel staff at any time

_Prioritize work

_Dispatch work tasks

_Communicate in real time

_Personalize the guest experience

_Increase positive online reviews

_Create loyal customers

_Deliver an elevated level of service

_Address simple and complex issues

Want to learn more about our platform of solutions?

Amadeus UK & Ireland      |      About Amadeus Hospitality      |      Our Solutions      |      Contact Us