Instructor-Led Training: Amadeus Sales & Event Management - Advanced

We are offering complimentary instructor-led training on Amadeus Sales & Event Management - Advanced from April 27th to May 8th. Each 45-minute session is hosted by one of our in-house experts who will answer any questions you may have. This is a great opportunity to learn the system, refresh your knowledge, or pick up some new tips along the way.

After completing the webinars, you will have the opportunity to complete a test providing you with certification in Amadeus Sales & Event Management - Advanced.

Our goal is to support the hospitality industry by providing access to the knowledge and training you need to be successful. Register below and secure your spot!

What you need to know:

  • This training is free and available to anyone looking to learn about Amadeus Sales & Event Management – Advanced and/or to refresh their skills
  • If you are brand new to the Amadeus Sales & Event Management – Advanced we recommend you take the webinars in sequential order

Monday

Accounts and Contacts

Accounts and contacts are the foundation of Amadeus Sales & Event Management Advanced. Join this session to learn the ins and outs of creating and managing this critical customer data.

Available Morning Sessions:
Monday April 27 | 9:00 AM EDT | 45m
Monday May 4 | 9:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Monday April 27 | 1:00 PM EDT | 45m
Monday May 4 | 1:00 PM EDT | 45m
REGISTER HERE

Inquiries

Any group booking starts with the initial discussion that determines the customer needs. In Amadeus Sales & Event Management Advanced, we call that the Inquiry. By using the inquiry functionality, you can see request trends that will allow you to better market and use your space to increase revenue. Come to this session to learn how to create and manage your inquiry data.

Available Morning Sessions:
Monday April 27 | 10:00 AM EDT | 45m
Monday May 4 | 10:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Monday April 27 | 2:00 PM EDT | 45m
Monday May 4 | 2:00 PM EDT | 45m
REGISTER HERE

Property Setup

This session is intended for property administrators. New to the role of property administrator? Need to remember how to make a change to your property setup? Join this property administrator session that will give you an overview of the property setup basics.

Available Morning Sessions:
Monday April 27 | 11:00 AM EDT | 45m
Monday May 4 | 11:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Monday April 27 | 3:00 PM EDT | 45m
Monday May 4 | 3:00 PM EDT | 45m
REGISTER HERE

Tuesday

Checking Availability

When your potential customer calls, one of the first questions you will ask is, “what dates are you looking at?” This session teaches you how to determine what guestroom and event space is available.

Available Morning Sessions:
Tuesday April 28 | 9:00 AM EDT | 45m
Tuesday May 5 | 9:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Tuesday April 28 | 1:00 PM EDT | 45m
Tuesday May 5 | 1:00 PM EDT | 45m
REGISTER HERE

Creating Bookings

You know what the customer wants and when they want to hold their event, now what? In this session you will learn how to create the booking from the inquiry or the contact.

Available Morning Sessions:
Tuesday April 28 | 10:00 AM EDT | 45m
Tuesday May 5 | 10:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Tuesday April 28 | 2:00 PM EDT | 45m
Tuesday May 5 | 2:00 PM EDT | 45m
REGISTER HERE

Merge Documents

This session is intended for property administrators. Creating a new thank you letter or proposal, modifying contract verbiage, changing the guestroom block layout on a group resume – these are things we do sporadically and can easily forget how to do. Come to this property administrator session to learn (or relearn) how to create merge documents.

Available Morning Sessions:
Tuesday April 28 | 11:00 AM EDT | 45m
Tuesday May 5 | 11:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Tuesday April 28 | 3:00 PM EDT | 45m
Tuesday May 5 | 3:00 PM EDT | 45m
REGISTER HERE

Wednesday

Creating and Managing Guestrooms

A guestroom block can be as simple as 15 rooms for 2 nights or as complex as 1000 rooms over a 10-day span involving multiple check-in/check-out dates, room types, and rate tiers. This session will go over the skills necessary to create and manage the simplest or most complex scenarios.

Available Morning Sessions:
Wednesday April 29 | 9:00 AM EDT | 45m
Wednesday May 6 | 9:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Wednesday April 29 | 1:00 PM EDT | 45m
Wednesday May 6 | 1:00 PM EDT | 45m
REGISTER HERE

Creating and Managing Events

Are you creating a 2-hour board meeting, a 6-hour wedding reception, or a 5-day conference? While some are more complex than others, all are events. Come to this session to learn how to create and manage all the single event or the multi-event programs required to meet your customer’s needs.

Available Morning Sessions:
Wednesday April 29 | 10:00 AM EDT | 45m
Wednesday May 6 | 10:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Wednesday April 29 | 2:00 PM EDT | 45m
Wednesday May 6 | 2:00 PM EDT | 45m
REGISTER HERE

Items and Simple Menus

This session is intended for property administrators. This session will give you the knowledge you need on how to create and modify items and simple menus.

Available Morning Sessions:
Wednesday April 29 | 11:00 AM EDT | 45m
Wednesday May 6 | 11:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Wednesday April 29 | 3:00 PM EDT | 45m
Wednesday May 6 | 3:00 PM EDT | 45m
REGISTER HERE

Thursday

Booking Transactions, Other Income, Merging and Date Changes

Managing a successful group booking goes beyond their guestroom block and event needs. Join this session to learn about managing deposits, additional income beyond the guestroom or event, and what to do when they need to change their dates.

Available Morning Sessions:
Thursday April 30 | 9:00 AM EDT | 45m
Thursday May 7 | 9:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Thursday April 30 | 1:00 PM EDT | 45m
Thursday May 7 | 1:00 PM EDT | 45m
REGISTER HERE

Activities

Do you ever wake up in the middle of the night with an “Oh no! I forgot to do ____!” moment? While Advanced can’t help you with your household chores, we can help you keep track of what you need to do for your clients. Join this session to learn about creating and managing activities.

Available Morning Sessions:
Thursday April 30 | 10:00 AM EDT | 45m
Thursday May 7 | 10:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Thursday April 30 | 2:00 PM EDT | 45m
Thursday May 7 | 2:00 PM EDT | 45m
REGISTER HERE

Detailed Menus and Choice Groups

This session is intended for property administrators. Sometimes a simple menu is great, and sometimes you need more details and flexibility. Catering administrators will want to join this session to learn how to create detailed menus and choice groups.

Available Morning Sessions:
Thursday April 30 | 11:00 AM EDT | 45m
Thursday May 7 | 11:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Thursday April 30 | 3:00 PM EDT | 45m
Thursday May 7 | 3:00 PM EDT | 45m
REGISTER HERE

Friday

Creating BEOs

We all know that the perfect event is starts with extensive planning. Want to learn how to get all the planning details onto the BEO? This session will cover the process from adding menus and items to the event to creating custom menus and items to merging those items on to the BEO and finally to handling BEO revisions.

Available Morning Sessions:
Friday May 1 | 9:00 AM EDT | 45m
Friday May 8 | 9:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Friday May 1 | 1:00 PM EDT | 45m
Friday May 8 | 1:00 PM EDT | 45m
REGISTER HERE

Communicating Changes to Distributed BEOs

Customers change their minds – it’s a fact! Join this session to learn how to use the Change Log to communicate changes to BEOs that have already been distributed.

Available Morning Sessions:
Friday May 1 | 10:00 AM EDT | 45m
Friday May 8 | 10:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Friday May 1 | 2:00 PM EDT | 45m
Friday May 8 | 2:00 PM EDT | 45m
REGISTER HERE

Auditing Events, Distributing BEOs and Working with the Change Log

This session is intended for property administrators. This session will teach you how to work with distributed BEOs. You will learn how to create list views to audit events and confirm they have been marked as done, run the BEO distribution, and view, read and print the Change Log.

Available Morning Sessions:
Friday May 1 | 11:00 AM EDT | 45m
Friday May 8 | 11:00 AM EDT | 45m
REGISTER HERE

Available Afternoon Sessions:
Friday May 1 | 3:00 PM EDT | 45m
Friday May 8 | 3:00 PM EDT | 45m
REGISTER HERE