Instructor-Led Training: Amadeus Service Optimization - HotSOS
We are offering complimentary instructor-led training on Amadeus Service Optimization - HotSOS from July 7th through 14th. Each 45-minute session is hosted by one of our in-house experts who will answer any questions you may have. This is a great opportunity to learn the system, refresh your knowledge, or pick up some new tips along the way. After completing the webinars you will have the opportunity to complete a test providing you with certification in Amadeus Service Optimization - HotSOS.
Our goal is to support the hospitality industry by providing access to the knowledge and training you need to be successful. Register below and secure your spot!
What you need to know:
- This training is free and available to anyone looking to learn about Amadeus Service Optimization – HotSOS and/or to refresh their skills
- If you are brand new to the Amadeus Service Optimization – HotSOS we recommend you take the webinars in sequential order
Tuesday July 7th
Guest Relations and Rooms Console
While we have many goals, as part of the hospitality industry our ultimate goal is to take care of our guests. Join this session to learn how to create guest service orders and manage guest follow-up on the desktop PC.
Available Sessions:
Tuesday, July 7 | 8:00 AM EDT | 45m
REGISTER HERE
Tuesday, July 7 | 1:00 PM EDT | 45m
REGISTER HERE
Tuesday, July 7 | 9:00 PM EDT | 45m
REGISTER HERE
User Management
This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Join this session to learn how to create and modify users and manage their level of access.
Available Sessions:
Tuesday, July 7 | 9:00 AM EDT | 45m
REGISTER HERE
Tuesday, July 7 | 2:00 PM EDT | 45m
REGISTER HERE
Tuesday, July 7 | 10:00 PM EDT | 45m
REGISTER HERE
Issues and Locations
This session is intended for property administrators. Keeping track of issues, requests, locations and equipment is a big responsibility! Join this administrator session to learn how to create and modify these areas in HotSOS to make your world a little bit easier.
Available Sessions:
Tuesday, July 7 | 10:00 AM EDT | 45m
REGISTER HERE
Tuesday, July 7 | 3:00 PM EDT | 45m
REGISTER HERE
Tuesday, July 7 | 11:00 PM EDT | 45m
REGISTER HERE
Wednesday July 8th
Creating Service Orders (Desktop)
During the day, many tasks are identified and need to be assigned for completion. Join this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your desktop PC.
Available Sessions:
Wednesday, July 8 | 8:00 AM EDT | 45m
REGISTER HERE
Wednesday, July 8 | 1:00 PM EDT | 45m
REGISTER HERE
Wednesday, July 8 | 9:00 PM EDT | 45m
REGISTER HERE
Taking Action on Service Orders (Desktop)
Things change! You’ve created a Service Order and now you need to update it. Come to this session to review the Service Order details and learn how to make updates as necessary.
Available Sessions:
Wednesday, July 8 | 9:00 AM EDT | 45m
REGISTER HERE
Wednesday, July 8 | 2:00 PM EDT | 45m
REGISTER HERE
Wednesday, July 8 | 10:00 PM EDT | 45m
REGISTER HERE
Personnel and Dashboard (HotSOS Mobile)
Get a quick look at who is doing what and the service order status each day through personnel views and dashboards in the mobile application. This session will show you how.
Available Sessions:
Wednesday, July 8 | 10:00 AM EDT | 45m
REGISTER HERE
Wednesday, July 8 | 3:00 PM EDT | 45m
REGISTER HERE
Wednesday, July 8 | 11:00 PM EDT | 45m
REGISTER HERE
Thursday July 9th
Receiving and Taking Action on Service Orders (HotSOS Mobile)
You’ve received a Service Order to complete… now what? In this user session, you will learn how to read a service order in the mobile application and what actions are available to you.
Available Sessions:
Thursday, July 9th | 8:00 AM EDT | 45m
REGISTER HERE
Thursday, July 9th | 1:00 PM EDT | 45m
REGISTER HERE
Thursday, July 9th | 9:00 PM EDT | 45m
REGISTER HERE
Setup and Use of Meters on HotSOS Mobile
This session is intended for property administrators. The engineering team is responsible to record so many things; for example, power use or pool chemical applications. Join this administrator session to learn how to create and record meter readings for central storage and reporting using the HotSOS Mobile application.
Available Sessions:
Thursday, July 9th | 9:00 AM EDT | 45m
REGISTER HERE
Thursday, July 9th | 2:00 PM EDT | 45m
REGISTER HERE
Thursday, July 9th | 10:00 PM EDT | 45m
REGISTER HERE
Scheduled Tasks in HotSOS Mobile
This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance in the mobile application.
Available Sessions:
Thursday, July 9th | 10:00 AM EDT | 45m
REGISTER HERE
Thursday, July 9th | 3:00 PM EDT | 45m
REGISTER HERE
Thursday, July 9th | 11:00 PM EDT | 45m
REGISTER HERE
Monday July 13th
Creating Service Orders (HotSOS Mobile)
During the day, many tasks are identified and need to be assigned for completion. Come to this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your mobile application.
Available Sessions:
Monday, July 13 | 8:00 AM EDT | 45m
REGISTER HERE
Monday, July 13 | 1:00 PM EDT | 45m
REGISTER HERE
Monday, July 13 | 9:00 PM EDT | 45m
REGISTER HERE
Schedules and Preventive Maintenance (Desktop)
This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance in your desktop PC.
Available Sessions:
Monday, July 13 | 9:00 AM EDT | 45m
REGISTER HERE
Monday, July 13 | 2:00 PM EDT | 45m
REGISTER HERE
Monday, July 13 | 10:00 PM EDT | 45m
REGISTER HERE
PMS Rules
This session is intended for property administrators. PMS rules allow you to automate the creation of a service order. In this administrator session, you will learn the Property Management System (PMS) rule types available and how to create and modify them.
Available Sessions:
Monday, July 13 | 10:00 AM EDT | 45m
REGISTER HERE
Monday, July 13 | 3:00 PM EDT | 45m
REGISTER HERE
Monday, July 13 | 11:00 PM EDT | 45m
REGISTER HERE
Tuesday July 14th
Business Rules
This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Join this administrator session to learn how business rules can be used to automate the dispatch of service orders and how to create and modify those rules.
Available Sessions:
Tuesday, July 14th | 8:00 AM EDT | 45m
REGISTER HERE
Tuesday, July 14th | 1:00 PM EDT | 45m
REGISTER HERE
Tuesday, July 14th | 9:00 PM EDT | 45m
REGISTER HERE
Cost Management
This session is intended for property administrators. Knowing how much you are spending is essential to the health of your property. This administrator session will discuss how to create and modify service recovery, parts and amenities and their associated costs.
Available Sessions:
Tuesday, July 14th | 9:00 AM EDT | 45m
REGISTER HERE
Tuesday, July 14th | 2:00 PM EDT | 45m
REGISTER HERE
Tuesday, July 14th | 10:00 PM EDT | 45m
REGISTER HERE
HotSOS Mobile Admin Access
This session is intended for property administrators. This session will discuss how to access the reports and configuration modules in the mobile application and the options available within each.
Available Sessions:
Tuesday, July 14th | 10:00 AM EDT | 45m
REGISTER HERE
Tuesday, July 14 | 3:00 PM EDT | 45m
REGISTER HERE
Tuesday, July 14 | 11:00 PM EDT | 45m
REGISTER HERE
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