Instructor-Led Training: Amadeus Service Optimization - HotSOS

We are offering complimentary instructor-led training on Amadeus Service Optimization - HotSOS from May 4th to May 8th. Each 45-minute session is hosted by one of our in-house experts who will answer any questions you may have. This is a great opportunity to learn the system, refresh your knowledge, or pick up some new tips along the way.

After completing the webinars you will have the opportunity to complete a test providing you with certification in Amadeus Service Optimization - HotSOS.

Our goal is to support the hospitality industry by providing access to the knowledge and training you need to be successful. Register below and secure your spot!

What you need to know:

  • This training is free and available to anyone looking to learn about Amadeus Service Optimization – HotSOS and/or to refresh their skills
  • If you are brand new to the Amadeus Service Optimization – HotSOS we recommend you take the webinars in sequential order

Monday

Guest Relations and Rooms Console

While we have many goals, as part of the hospitality industry our ultimate goal is to take care of our guests. Join this session to learn how to create guest service orders and manage guest follow-up on the desktop PC.

Available Sessions:
Monday May 4 | 9:00 AM EDT | 45m
REGISTER HERE
Monday May 4 | 1:00 PM EDT | 45m
REGISTER HERE

User Management

This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Join this session to learn how to create and modify users and manage their level of access.

Available Sessions:
Monday May 4 | 10:00 AM EDT | 45m
REGISTER HERE
Monday May 4 | 2:00 PM EDT | 45m
REGISTER HERE

Issues and Locations

This session is intended for property administrators. Keeping track of issues, requests, locations and equipment is a big responsibility! Join this administrator session to learn how to create and modify these areas in HotSOS to make your world a little bit easier.

Available Sessions:
Monday May 4 | 11:00 AM EDT | 45m
REGISTER HERE
Monday May 4 | 3:00 PM EDT | 45m
REGISTER HERE

Tuesday

Creating Service Orders (Desktop)

During the day, many tasks are identified and need to be assigned for completion. Join this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your desktop PC.

Available Sessions:
Tuesday May 5 | 9:00 AM EDT | 45m
REGISTER HERE
Tuesday May 5 | 1:00 PM EDT | 45m
REGISTER HERE

Taking Action on Service Orders (Desktop)

Things change! You’ve created a Service Order and now you need to update it. Come to this session to review the Service Order details and learn how to make updates as necessary.

Available Sessions:
Tuesday May 5 | 10:00 AM EDT | 45m
REGISTER HERE
Tuesday May 5 | 2:00 PM EDT | 45m
REGISTER HERE

Business Rules

This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Join this administrator session to learn how business rules can be used to automate the dispatch of service orders and how to create and modify those rules.

Available Sessions:
Tuesday May 5 | 11:00 AM EDT | 45m
REGISTER HERE
Tuesday May 5 | 3:00 PM EDT | 45m
REGISTER HERE

Wednesday

Receiving and Taking Action on Service Orders (HotSOS Mobile)

You’ve received a Service Order to complete… now what? In this user session, you will learn how to read a service order in the mobile application and what actions are available to you.

Available Sessions:
Wednesday May 6 | 9:00 AM EDT | 45m
REGISTER HERE
Wednesday May 6 | 1:00 PM EDT | 45m
REGISTER HERE

Setup and Use of Meters on HotSOS Mobile

This session is intended for property administrators. The engineering team is responsible to record so many things; for example, power use or pool chemical applications. Join this administrator session to learn how to create and record meter readings for central storage and reporting using the HotSOS Mobile application.

Available Sessions:
Wednesday May 6 | 10:00 AM EDT | 45m
REGISTER HERE
Wednesday May 6 | 2:00 PM EDT | 45m
REGISTER HERE

Scheduled Tasks in HotSOS Mobile

This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance in the mobile application.

Available Sessions:
Wednesday May 6 | 11:00 AM EDT | 45m
REGISTER HERE
Wednesday May 6 | 3:00 PM EDT | 45m
REGISTER HERE

Thursday

Creating Service Orders (HotSOS Mobile)

During the day, many tasks are identified and need to be assigned for completion. Come to this session to learn how to create those different types of tasks, called Service Orders in HotSOS, in your mobile application.

Available Sessions:
Thursday May 7 | 9:00 AM EDT | 45m
REGISTER HERE
Thursday May 7 | 1:00 PM EDT | 45m
REGISTER HERE

Schedules and Preventive Maintenance (Desktop)

This session is intended for property administrators. Some of the things you do to take care of your property and equipment aren’t done daily but need to be done regularly. Join this administrator session to learn how to create and modify scheduled tasks and preventive maintenance in your desktop PC.

Available Sessions:
Thursday May 7 | 10:00 AM EDT | 45m
REGISTER HERE
Thursday May 7 | 2:00 PM EDT | 45m
REGISTER HERE

PMS Rules

This session is intended for property administrators. PMS rules allow you to automate the creation of a service order. In this administrator session, you will learn the Property Management System (PMS) rule types available and how to create and modify them.

Available Sessions:
Thursday May 7 | 11:00 AM EDT | 45m
REGISTER HERE
Thursday May 7 | 3:00 PM EDT | 45m
REGISTER HERE

Friday

Personnel and Dashboard (HotSOS Mobile)

Get a quick look at who is doing what and the service order status each day through personnel views and dashboards in the mobile application. This session will show you how.

Available Sessions:
Friday May 8 | 9:00 AM EDT | 45m
REGISTER HERE
Friday May 8 | 1:00 PM EDT | 45m
REGISTER HERE

Cost Management

This session is intended for property administrators. Knowing how much you are spending is essential to the health of your property. This administrator session will discuss how to create and modify service recovery, parts and amenities and their associated costs.

Available Sessions:
Friday May 8 | 10:00 AM EDT | 45m
REGISTER HERE
Friday May 8 | 2:00 PM EDT | 45m
REGISTER HERE

Administration Access to HotSOS Mobile

This session is intended for property administrators. This session will discuss how to access the reports and configuration modules in the mobile application and the options available within each.

Available Sessions:
Friday May 8 | 11:00 AM EDT | 45m
REGISTER HERE
Friday May 8 | 3:00 PM EDT | 45m
REGISTER HERE