Instructor-Led Training: Amadeus Service Optimization - HotSOS Housekeeping

We are offering complimentary instructor-led training on Amadeus Service Optimization - HotSOS Housekeeping from July 21st through 28th. Each 45-minute session is hosted by one of our in-house experts who will answer any questions you may have. This is a great opportunity to learn the system, refresh your knowledge or pick up some new tips along the way. After completing the webinars you will have the opportunity to complete a test providing you with certification in Amadeus Service Optimization - HotSOS Housekeeping.

Our goal is to support the hospitality industry by providing access to the knowledge and training you need to be successful. Register below and secure your spot!

What you need to know:

This training is free and available to anyone looking to learn about Amadeus Service Optimization – HotSOS Housekeeping and/or to refresh their skills
If you are brand new to the Amadeus Service Optimization – HotSOS Housekeeping we recommend you take the webinars in sequential order

Tuesday, July 21st

Morning Room Assignments

Assigning rooms to room attendants is one of the first tasks you do each day. Join this session to learn how to create room assignments.

Available Sessions:
Tuesday, July 21 | 8:00 AM EDT | 45m
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Tuesday, July 21 | 1:00 PM EDT | 45m
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Tuesday, July 21 | 9:00 PM EDT | 45m
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Managing Room Assignments During the Day (Desktop)

The best-laid plans… throughout the day, you need to monitor your room attendant’s progress and re-prioritize as needed. Come to this session to learn how to use HotSOS Housekeeping to keep everything running smoothly.

Available Sessions:
Tuesday, July 21 | 9:00 AM EDT | 45m
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Tuesday, July 21 | 2:00 PM EDT | 45m
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Tuesday, July 21 | 10:00 PM EDT | 45m
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Housekeeping User Management

This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Join this session to learn how to create and modify users and manage their level of access.

Available Sessions:
Tuesday, July 21 | 10:00 AM EDT | 45m
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Tuesday, July 21 | 3:00 PM EDT | 45m
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Tuesday, July 21 | 11:00 PM EDT | 45m
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Wednesday, July 22nd

Turn Down Room Assignments

Time to say goodnight! Join this session to learn how to create turn down room attendant assignments.

Available Sessions:
Wednesday, July 22 | 8:00 AM EDT | 45m
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Wednesday, July 22 | 1:00 PM EDT | 45m
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Wednesday, July 22 | 9:00 PM EDT | 45m
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Room Rush and Status Board Consoles

Throughout the day you need to manage incoming and outgoing communication regarding room rush assignments and status updates. Join this session to learn how to manually prioritize and monitor the status of rooms from the desktop.

Available Sessions:
Wednesday, July 22 | 9:00 AM EDT | 45m
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Wednesday, July 22 | 2:00 PM EDT | 45m
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Wednesday, July 22 | 10:00 PM EDT | 45m
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Managing Room Credits, Sections and Categories

This session is intended for property administrators. You know that some rooms take longer to clean than others… but does HotSOS Housekeeping know that? Come to this administrator session to learn how to create and modify room credits, sections, and categories.

Available Sessions:
Wednesday, July 22 | 10:00 AM EDT | 45m
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Wednesday, July 22 | 3:00 PM EDT | 45m
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Wednesday, July 22 | 11:00 PM EDT | 45m
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Thursday, July 23rd

Housekeeping Supervisor Overview (HotSOS Mobile)

Are you new to using HotSOS Mobile as a housekeeping supervisor? Or just need a refresher? Join this session to learn how to navigate through the information you will see and find what pertains specifically to you.

Available Sessions:
Thursday, July 23 | 8:00 AM EDT | 45m
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Thursday, July 23 | 1:00 PM EDT | 45m
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Thursday, July 23 | 9:00 PM EDT | 45m
REGISTER HERE

Managing Room Assignments During the Day (HotSOS Mobile)

Does the HotSOS Mobile application help you to monitor room attendant progress throughout the day? It sure does! Come to this session to see how and what you can do with the information you get.

Available Sessions:
Thursday, July 23 | 9:00 AM EDT | 45m
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Thursday, July 23 | 2:00 PM EDT | 45m
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Thursday, July 23 | 10:00 PM EDT | 45m
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AM and PM Priority Points

This session is intended for property administrators. Is a room rush a higher priority than a VIP guestroom? Do you prioritize your vacant rooms over your occupied rooms? HotSOS Housekeeping can help you identify those priorities. Join this administrator session to learn how to prioritize rooms based on operational needs.

Available Sessions:
Thursday, July 23 | 10:00 AM EDT | 45m
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Thursday, July 23 | 3:00 PM EDT | 45m
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Thursday, July 23 | 11:00 PM EDT | 45m
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Monday, July 27th

Housekeeping Supervisor – Creating Service Orders and Inspections (HotSOS Mobile)

The room is clean and now it’s time to review for a job well done. Come to this session to learn how you can use the mobile application to track guestroom inspection notes and create service orders.

Available Sessions:
Monday, July 27 | 8:00 AM EDT | 45m
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Monday, July 27 | 1:00 PM EDT | 45m
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Monday, July 27 | 9:00 PM EDT | 45m
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Housekeeping Supervisor – Personnel and Dashboard (HotSOS Mobile)

Get a quick look at who is doing what and the room/room attendant status each day through personnel views and dashboards in the mobile application. This session will show you how.

Available Sessions:
Monday, July 27 | 9:00 AM EDT | 45m
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Monday, July 27 | 1:00 PM EDT | 45m
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Monday, July 27 | 10:00 PM EDT | 45m
REGISTER HERE

System and Mobile Settings

This session is intended for property administrators. As an administrator, you have the ability to set or modify the HotSOS Housekeeping default setting to align with how your property and department work. Do you want to know how? If so, join this administrator session to discuss additional options available within the system and mobile settings.

Available Sessions:
Monday, July 27 | 10:00 AM EDT | 45m
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Monday, July 27 | 3:00 PM EDT | 45m
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Monday, July 27 | 11:00 PM EDT | 45m
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Tuesday, July 28th

Room Attendant – Taking Action on Rooms (HotSOS Mobile)

You’re done cleaning the room… now what? Join this session to learn how to update the clean status of assigned guestrooms in the mobile application.

Available Sessions:
Tuesday, July 28 | 8:00 AM EDT | 45m
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Tuesday, July 28 | 1:00 PM EDT | 45m
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Tuesday, July 28 | 9:00 PM EDT | 45m
REGISTER HERE

Room Attendant – Creating Service Orders (HotSOS Mobile)

During the day, you will identify tasks that need to done by someone other than you. Come to this session to learn how to create service orders and let others know what needs to be done.

Available Sessions:
Tuesday, July 28 | 9:00 AM EDT | 45m
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Tuesday, July 28 | 2:00 PM EDT | 45m
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Tuesday, July 28 | 10:00 PM EDT | 45m
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Creating QIC Inspections

This session is intended for property administrators. When was the last time you updated your inspection checklists? Join this administrator session to learn how to create and modify inspection checklists in HotSOS.

Available Sessions:
Tuesday, July 28 | 10:00 AM EDT | 45m
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Tuesday, July 28 | 3:00 PM EDT | 45m
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Tuesday, July 28 | 11:00 PM EDT | 45m
REGISTER HERE