Instructor-Led Training: Amadeus Sales & Event Management - Standard

We are offering complimentary instructor-led training on Amadeus Sales & Event Management - Standard from July 21st through 28th. Each 45-minute session is hosted by one of our in-house experts who will answer any questions you may have. This is a great opportunity to learn the system, refresh your knowledge, or pick up some new tips along the way. After completing the webinars, you will have the opportunity to complete a test providing you with certification in Amadeus Sales & Event Management - Standard.

Our goal is to support the hospitality industry by providing access to the knowledge and training you need to be successful. Register below and secure your spot!

What you need to know:

This training is free and available to anyone looking to learn about Amadeus Sales & Event Management – Standard and/or to refresh their skills
If you are brand new to the Amadeus Sales & Event Management – Standard we recommend you take the webinars in sequential order

Tuesday 21st July

Accounts and Contacts

Accounts and contacts are the foundation of Amadeus Sales & Event Management – Standard. Join this session to learn the ins and outs of creating and managing this critical customer data.

North America Sessions
Tuesday, July 21 | 9:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 21 | 1:00 PM EDT | 45m
REGISTER HERE

Inquiries

Group bookings start with the initial discussion that determines the customer needs. In Amadeus Sales & Event Management – Standard, we call that the Inquiry. By using the inquiry functionality, you can see requests trends that will allow you to better market and use your space to increase revenue. Come to this session to learn how to capture and manage your inquiry data.

North America Sessions
Tuesday, July 21 | 10:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 21 | 2:00 PM EDT | 45m
REGISTER HERE

Document Options

This session is intended for property administrators. Communicating with your client is a big part of your booking process. Join this property administrator session to learn about default text and the best way to leverage booking and volume templates for your property.

North America Sessions
Tuesday, July 21 | 11:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 21 | 3:00 PM EDT | 45m
REGISTER HERE

Wednesday 22nd July

Checking Availability

When your potential customer calls, one of the first questions you will ask is, “what dates are you looking at?” This session discusses how to determine what guestroom and event space you have available.

North America Sessions
Wednesday, July 22 | 9:00 AM EDT | 45m
REGISTER HERE

Wednesday, July 22 | 1:00 PM EDT | 45m
REGISTER HERE

Creating Bookings

You know what the customer wants and when they want to hold their event, now what? In this session, you will learn how to create the booking from the inquiry or the contact.

North America Sessions
Wednesday, July 22 | 10:00 AM EDT | 45m
REGISTER HERE

Wednesday, July 22 | 2:00 PM EDT | 45m
REGISTER HERE

Autotraces and Activity Goals

This session is intended for property administrators. Activities are how we keep track of what we are doing and when we are doing it. As a property administrator, you want to automate some activities to ensure they are being created and run reports on what activities your team is completing. During this session, you will learn how to set property autotraces and how to use activity goals and metrics.

North America Sessions
Wednesday, July 22 | 11:00 AM EDT | 45m
REGISTER HERE

Wednesday, July 22 | 3:00 PM EDT | 45m
REGISTER HERE

Thursday 23rd July

Creating and Managing Guestroom Blocks

This session will educate users on how to create guestroom blocks on bookings. Users will also be shown how to enter and mark pick up complete on group business.

North America Sessions
Thursday, July 23 | 9:00 AM EDT | 45m
REGISTER HERE

Thursday, July 23 | 1:00 PM EDT | 45m
REGISTER HERE

Creating and Managing Events

Are you creating a 2-hour board meeting, a 6-hour wedding reception, or a 5-day conference? While some are more complex than others, all are events. Come to this session to learn how to create and manage all the single event or the multi-event programs required to meet your customer’s needs.

North America Sessions
Thursday, July 23 | 10:00 AM EDT | 45m
REGISTER HERE

Thursday, July 23 | 2:00 PM EDT | 45m
REGISTER HERE

Event Classifications, Revenue Classifications and Taxes

This session is intended for property administrators. A portion of managing group bookings includes managing the related revenue. Join this session to learn about average check amounts, admin and gratuity percentages, and property taxes.

North America Sessions
Thursday, July 23 | 11:00 AM EDT | 45m
REGISTER HERE

Thursday, July 23 | 3:00 PM EDT | 45m
REGISTER HERE

Monday 27th July

Booking Deposits, Contracts and Date Changes

Managing a successful group booking goes beyond their guestroom block and event needs. Join this session to learn about managing deposits, changing dates or cloning bookings, and sending proposals or contracts.

North America Sessions
Monday, July 27 | 9:00 AM EDT | 45m
REGISTER HERE

Monday, July 27 | 1:00 PM EDT | 45m
REGISTER HERE

Activities

Do you ever wake up in the middle of the night with an “Oh no! I forgot to do ____!” moment? While Standards can’t help you with your household chores, we can help you keep track of what you need to do for your clients. Join this session to learn about creating and managing activities.

North America Sessions
Monday, July 27 | 10:00 AM EDT | 45m
REGISTER HERE

Monday, July 27 | 2:00 PM EDT | 45m
REGISTER HERE

Item Setup

This session is intended for property administrators. When it comes to creating a BEO, you don’t want to retype the same items over and over again. Join this property administrator session and learn how to create a database of items.

North America Sessions
Monday, July 27 | 11:00 AM EDT | 45m
REGISTER HERE

Monday, July 27 | 3:00 PM EDT | 45m
REGISTER HERE

Tuesday 28th July

Creating BEOs

We all know that the perfect event is starts with planning. This session will cover adding standard items to and creating custom items for the BEO.

North America Sessions
Tuesday, July 28 | 9:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 28 | 1:00 PM EDT | 45m
REGISTER HERE

Distributing BEOs

The BEO is created but to have a successful event, you now need to communicate the plans to your operational teams. Join this session to focus on reading, printing, and distributing BEOs.

North America Sessions
Tuesday, July 28 | 10:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 28 | 2:00 PM EDT | 45m
REGISTER HERE

Budgets and Performance Reports

This session is intended for property administrators. Performance reporting is important, no matter what size your property. During this session, property administrators will learn how to set up property budgets and the benefits they offer when working with the Pace report.

North America Sessions
Tuesday, July 28 | 11:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 28 | 3:00 PM EDT | 45m
REGISTER HERE