Instructor-Led Training: Amadeus Sales & Event Management - Advanced

We are offering complimentary instructor-led training on Amadeus Sales & Event Management - Advanced from July 7th through 14th. Each 45-minute session is hosted by one of our in-house experts who will answer any questions you may have. This is a great opportunity to learn the system, refresh your knowledge, or pick up some new tips along the way. After completing the webinars, you will have the opportunity to complete a test providing you with certification in Amadeus Sales & Event Management - Advanced.

Our goal is to support the hospitality industry by providing access to the knowledge and training you need to be successful. Register below and secure your spot!

What you need to know:

This training is free and available to anyone looking to learn about Amadeus Sales & Event Management – Advanced and/or to refresh their skills
If you are brand new to the Amadeus Sales & Event Management – Advanced we recommend you take the webinars in sequential order

Tuesday 7th July

Accounts & Contacts

Accounts and contacts are the foundation of Amadeus Sales & Event Management Advanced. Join this session to learn the ins and outs of creating and managing this critical customer data.

Asia Pacific Sessions
Tuesday, July 7 | 10:00 AM SGT | 45m
REGISTER HERE

Tuesday, July 7 | 2:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Tuesday, July 7 | 9:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 7 | 1:00 PM EDT | 45m
REGISTER HERE

Inquiries

Any group booking starts with the initial discussion that determines the customer’s needs. In Amadeus Sales & Event Management Advanced, we call that the Inquiry. By using the inquiry functionality, you can see request trends that will allow you to better market and use your space to increase revenue. Come to this session to learn how to create and manage your inquiry data.

Asia Pacific Sessions

Tuesday, July 7 | 11:00 AM SGT | 45m
REGISTER HERE

Tuesday, July 7 | 3:00 PM SGT | 45m
REGISTER HERE

N. America Sessions

Tuesday, July 7 | 10:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 7 | 2:00 PM EDT | 45m
REGISTER HERE

Property Setup

N. America Sessions
Tuesday, July 7 | 11:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 7 | 3:00 PM EDT | 45m
REGISTER HERE

Wednesday 8th July

Checking Availability

When your potential customer calls, one of the first questions you will ask is, “what dates are you looking at?” This session teaches you how to determine what guestrooms and event spaces are available.

Asia Pacific Sessions
Wednesday, July 8 | 10:00 AM SGT | 45m
REGISTER HERE

Wednesday, July 8 | 2:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Wednesday, July 8 | 9:00 AM EDT | 45m
REGISTER HERE

Wednesday, July 8 | 1:00 PM EDT | 45m
REGISTER HERE

Creating Bookings

You know what the customer wants and when they want to hold their event, now what? In this session, you will learn how to create the booking from the inquiry or the contact.

Asia Pacific Sessions
Wednesday, July 8 | 11:00 AM SGT | 45m
REGISTER HERE

Wednesday, July 8 | 3:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Wednesday, July 8 | 10:00 AM EDT | 45m
REGISTER HERE

Wednesday, July 8 | 2:00 PM EDT | 45m
REGISTER HERE

Merge Documents

This session is intended for property administrators. Creating a new thank you letter or proposal, modifying contract verbiage, changing the guestroom block layout on a group resume – these are things we do sporadically and can easily forget how to do. Come to this property administrator session to learn (or relearn) how to create merge documents.

N. America Sessions
Wednesday, July 8 | 11:00 AM EDT | 45m
REGISTER HERE

Wednesday, July 8 | 3:00 PM EDT | 45m
REGISTER HERE

Thursday 9th July

Creating and Managing Guestrooms

A guestroom block can be as simple as 15 rooms for 2 nights or as complex as 1000 rooms over a 10-day span involving multiple check-in/check-out dates, room types, and rate tiers. This session will go over the skills necessary to create and manage the simplest or most complex scenarios.

Asia Pacific Sessions
Thursday, July 9 | 10:00 AM SGT | 45m
REGISTER HERE

Thursday, July 9 | 2:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Thursday, July 9 | 9:00 AM EDT | 45m
REGISTER HERE

Thursday, July 9 | 1:00 PM EDT | 45m
REGISTER HERE

Creating and Managing Events

Are you creating a 2-hour board meeting, a 6-hour wedding reception, or a 5-day conference? While some are more complex than others, all are events. Come to this session to learn how to create and manage all the single event or the multi-event programs required to meet your customer’s needs.

Asia Pacific Sessions
Thursday, July 9 | 11:00 AM SGT | 45m
REGISTER HERE

Thursday, July 9 | 3:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Thursday, July 9 | 10:00 AM EDT | 45m
REGISTER HERE

Thursday, July 9 | 2:00 PM EDT | 45m
REGISTER HERE

Items and Simple Menus

This session is intended for property administrators. This session will give you the knowledge you need on how to create and modify items and simple menus.

N. America Sessions
Thursday, July 9 | 11:00 AM EDT | 45m
REGISTER HERE

Thursday, July 9 | 3:00 PM EDT | 45m
REGISTER HERE

Monday, 13th July

Booking Transactions, Other Income, Merging and Date Changes

Managing a successful group booking goes beyond their guestroom block and event needs. Join this session to learn about managing deposits, additional income beyond the guestroom or event, and what to do when they need to change their dates.

Asia Pacific Sessions
Monday, July 13 | 10:00 AM SGT | 45m
REGISTER HERE

Monday, July 13 | 2:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Monday, July 13 | 9:00 AM EDT | 45m
REGISTER HERE

Monday, July 13 | 1:00 PM EDT | 45m
REGISTER HERE

Activities

Do you ever wake up in the middle of the night with an “Oh no! I forgot to do ____!” moment? While Advanced can’t help you with your household chores, we can help you keep track of what you need to do for your clients. Join this session to learn about creating and managing activities.

Asia Pacific Sessions
Monday, July 13 | 11:00 AM SGT | 45m
REGISTER HERE

Monday, July 13 | 3:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Monday, July 13 | 10:00 AM EDT | 45m
REGISTER HERE

Monday, July 13 | 2:00 PM EDT | 45m
REGISTER HERE

Detailed Menus and Choice Groups

This session is intended for property administrators. Sometimes a simple menu is great, and sometimes you need more details and flexibility. Catering administrators will want to join this session to learn how to create detailed menus and choice groups.

N. America Sessions
Monday, July 13 | 11:00 AM EDT | 45m
REGISTER HERE

Monday, July 13 | 3:00 PM EDT | 45m
REGISTER HERE

Tuesday, 14th July

Creating BEOs

We all know that the perfect event is starts with extensive planning. Want to learn how to get all the planning details onto the BEO? This session will cover the process from adding menus and items to the event to creating custom menus and items to merging those items on to the BEO and finally to handling BEO revisions.

Asia Pacific Sessions
Tuesday, July 14 | 10:00 AM SGT | 45m
REGISTER HERE

Tuesday, July 14 | 2:00 PM SGT | 45m
REGISTER HERE

N. America Sessions
Tuesday, July 14 | 9:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 14 | 1:00 PM EDT | 45m
REGISTER HERE

Advanced Banquet Event Orders

In this session, we will cover adding menus/items to multiple events, communicating banquet event order changes, revising banquet event orders, banquet event order actualisation, and merging of banquet/booking Checks.

Asia Pacific Sessions
Tuesday, July 14 | 11:00 AM SGT | 45m
REGISTER HERE

Tuesday, July 14 | 3:00 PM SGT | 45m
REGISTER HERE

Communicating Changes to Distributed BEOs

Customers change their minds – it’s a fact! Join this session to learn how to use the Change Log to communicate changes to BEOs that have already been distributed.

N. America Sessions
Tuesday, July 14 | 10:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 14 | 2:00 PM EDT | 45m
REGISTER HERE

Auditing Events, Distributing BEOs and Working with the Change Log

This session is intended for property administrators. This session will teach you how to work with distributed BEOs. You will learn how to create list views to audit events and confirm they have been marked as done, run the BEO distribution, and view, read and print the Change Log.

N. America Sessions
Tuesday, July 14 | 11:00 AM EDT | 45m
REGISTER HERE

Tuesday, July 14 | 3:00 PM EDT | 45m
REGISTER HERE