Crisis Management Resources

We're here for you.

We would like to communicate our support and commitment to you during these difficult times for our industry. At Amadeus, we are closely monitoring the situation with COVID-19, the coronavirus. Our priority is to ensure the health and well-being of our employees and the continued support of our customers. We are committed to help our hospitality customers navigate this complicated situation as best as possible by providing relevant and timely content outlining best practices to maintain your business, connect with your guests, and plan for future recovery.

Resources


Managing Your Revenue Strategy During a Crisis
Download the Guide >>
Managing Group Business During an Economic Crisis
Download the Checklist >>
The Ultimate Hotel Maintenance Checklist
Download the Checklist >>
Using Media to Mitigate COVID-19 Impact
Download the Guide >>
Hotel Housekeeping Checklist
Download the Checklist >>
The Hotelier’s Guide to Managing Online Reviews
Download the Guide >>
An Independent’s Checklist for New Hotel Openings
Download the Checklist >>

On the Blog


Innovative Learning is at Your Fingertips
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The Top 7 Distribution Channels for Independent Hotels
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Applying the 3Cs of Hotel Crisis Management – Concern, Control & Commitment
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Hotel Management in a Crisis
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Capturing Travel Agent GDS Bookings in Challenging Times
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How to Manage Software Once Your Hotel Suspends Services
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Win Guest Loyalty with Your COVID-19 Communication Strategy
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Generate Bookings During COVID-19 with Digital Advertising
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Marketing to Mitigate the Impact of COVID-19
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How to Lean on Your CRM During Tough Times
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5 Steps to Enhancing Hotel Housekeeping & Guest Satisfaction in a Downturn
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Best Practices to Manage Group Business in Challenging Times
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In the News


Introducing “Generation Clean” – The New Age of Hotel Guests
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COVID-19 Hospitality Update from Francisco Pérez-Lozao Rüter, President, Hospitality
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How to Manage Your Hotel’s Revenue Strategy During a Crisis - PhocusWire
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COVID-19 Update from Amadeus
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Amadeus Business Continuity Plans
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Hosted Webinars


Asia Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
South Pacific Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Complimentary Training: Sales & Catering and Service Optimization
Register Here >>
Latin America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
Europe Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>
N. America Webinar Replay: Building a Data-Driven Strategy to Manage Today and Plan for the Future
View the Recording >>

Training & Education


Instructor-Led Training: Amadeus Sales & Event Management - Advanced [BST time zone]
Register Here >>
Instructor-Led Training: Amadeus Service Optimization - HotSOS Housekeeping [SGT time zone]
Register Here >>
Instructor-Led Training: Amadeus Service Optimization - HotSOS [SGT time zone]
Register Here >>
Instructor-Led Training: Amadeus Service Optimization - HotSOS Housekeeping
Register Here >>
How to Manage Software Once Your Hotel Suspends Services
Read More >>
Learn more about how you can leverage our Learning Services for product education and training
Visit Learning Services >>

Amadeus Insight


Amadeus Corporate COVID-19 Update
COVID-19 Update >>
Amadeus workforce planning and well-being
Amadeus Business Continuity Plans >>
COVID-19 Travel Channels update from Decius Valmorbida, President, Travel Channels, Amadeus
Travel Channels Update >>
COVID-19 Airlines update from Julia Sattel, President, Airlines, Amadeus
Airlines Update >>
Delivering information fast during COVID-19 with advertising solutions
Read More >>
COVID-19 Strategic Growth Businesses Update from Stefan Ropers, President, Strategic Growth Businesses, Amadeus
Strategic Growth Businesses Update >>

How can we help?

Our goal is to provide you with relevant resources to help you address your business needs – whether you're in the midst of challenges or preparing for recovery. Across the globe, our teams are available to provide best practices to manage the current situation while preparing to deliver on a recovery plan when the market returns. If there are particular topics of interest, please let us know!