Amadeus Reservations & Guest Management Solutions

Drive booking success with tools designed for every step of the guest experience.

Amadeus Reservations & Guest Management Solutions

Drive booking success with tools designed for every step of the guest experience.

Whether you’re a small independent hotel or a small-mid-sized chain, Amadeus’ Reservations & Guest Management Solutions deliver everything you and your team need and nothing you don’t.

Meet the Amadeus Reservations & Guest Management
solutions product family

With decades of experience and a team of seasoned hospitality professionals, Amadeus equips you with powerful tools and solutions built to streamline booking flows, personalize guest interactions, and enhance operational efficiency – making it easier than ever to elevate guest satisfaction and optimized hotel performance.

iHotelier^® Central Reservations System (CRS)

An all-in-one central reservations system that automates distribution, enhances revenue management, captures new demand, and maximizes revenue across your channels.

Simplify revenue management with intuitive tools that save time and boost team efficiency through centralized control and quick-edit functionality.
Scale effortlessly across properties with enterprise-ready controls that unify rate, availability, and promotion management for consistent execution.
Maximize visibility and bookings by connecting to every major booking channel through a single, integrated platform.
Drive direct revenue with smart promotions that personalize offers using rule-based automation, increasing conversions without sacrificing ADR.

iHotelier^® Booking Engine

Built around proven e-commerce best practices, our Booking Engine delivers a seamless, personalized shopping experience that removes friction and drives conversion.

Deliver a seamless, on-brand booking experience that builds trust and drives more direct conversions.
Minimize booking friction with fewer clicks and inline edits that keep guests moving forward without disruption.
Give guests the flexibility to shop their way with smart filters and customizable views by rooms, rates, or packages.
Boost revenue with dynamic merchandising tools and cart abandonment recovery that re-engage guests and spotlight upsell opportunities.

iHotelier^® Call Center

Empower your voice reservation team with a user-friendly, web-based application designed to optimize every call – minimizing effort while maximizing revenue potential.

Real-time sync with iHotelier connects the Call Center to the booking engine for live rates, rooms, and profiles across channels.
All-in-one property search lets agents compare multiple properties in one view using filters, rates, and calendars.
Loyalty-driven guest-first service provides instant access to profiles, loyalty status, and history for personalized experiences.
Built-in reporting and insights deliver analytics on conversions, revenue, and trends to optimize performance.

iHOS – Integrated Channel Management™

Effortlessly optimize your channel mix by centralizing availability, rates, and inventory – saving time, reducing costs, and preventing overbookings to ensure a seamless guest experience across every booking channel.

Unified control and speed enables OTA management through a centralized platform integrated with iHotelier CRS and PMS, delivering near real-time room updates via direct API connections to Booking.com and Expedia.
Expanded reach and partner advantage boosts visibility of unsold inventory through global and local distribution, supported by partner benefits and advanced rate tools like pause periods and OTA-specific close-outs.
Smarter performance insights optimize margins and channel strategies with a dashboard offering flexible rate controls and trend monitoring for faster, data-driven decisions.

VoicePro™

Reduce stress on your team and elevate call performance with our dedicated voice reservation solution acting as an extension of your team.

Ensure every call is covered and revenue maximized with expert agents who adapt to your staffing needs and upsell effectively.
Stay responsive with flexible support options – Full Service, After Hours, or Overflow – tailored to your property’s needs and demand.
Continuous monitoring and monthly coaching ensure every guest interaction stays sharp and keeps improving.

GDS Connectivity

Elevate brand exposure and drive bookings with seamless GDS connectivity – powered by iHotelier for real-time accuracy, hands-free content support, and built-in consortia strategy to maximize exposure to high-value travelers.

Increase your hotel’s visibility through effortless GDS integration that puts your brand in front of top travel agencies.
Our team handles onboarding and updates to keep your GDS content sharp with minimal effort from you.
Real-time sync with iHotelier ensures travel agents see accurate rates and availability without delays.
Gain prioritized access to leading consortia and TMC programs to attract high-value corporate and leisure travelers.

Guest Management Solutions & Loyalty

Our unique iHotelier and GMS integration leverages guest data to power personalized guest experiences and offers – boosting loyalty, encouraging repeat business, and driving greater revenue impact.

Elevated guest interactions with comprehensive 360° profile view for personalized service, smart segmentation, and targeted offers.
Seamless email marketing enables unlimited, visually engaging campaigns with drag-and-drop tools, segmentation, and real-time insights.
Hands-free revenue automation capabilities for impactful results with tools like cart recovery, upsell triggers, and AI-optimized send times.
Integrated loyalty programs drive retention with flexible, integrated models offering real-time recognition, seamless redemption, and diverse rewards.

Website solutions

Crafted for distinction and maximum engagement, our website solution integrates directly with iHotelier to operate as on seamless, high-converting web to booking experience.

A website solution that scales with your brand, delivering mobile-first design, dynamic content, multilingual support, and secure navigation for any property.
Engage guests and boost conversions with sleek templates or bespoke designs crafted for standout style and performance.
Simplify control with an intuitive CMS offering drag-and-drop editing, bulk updates, integrated systems, SEO tools, and multilingual capabilities.
Drive direct bookings with an integrated ecosystem featuring seamless booking flow, dynamic rates, single sign-on, loyalty personalization, and event tools.

Let’s unlock your hotel’s full potential – are you ready to chat?

Your success is our success

What other iHotelier users are saying

“By leveraging Amadeus’ iHotelier® Call Center and Booking Engine, we have successfully increased our direct bookings and balanced the percentage of reservations across all distribution channels. This has significantly reduced our dependency on OTAs and their associated intermediation costs. Additionally, by offering value-added services such as treatments and other enhancements, we have seen a substantial increase in our total revenue last summer.”

Alberto Rentero, Director

“Amadeus’ proactive approach in providing tailored solutions and their responsiveness to our needs have fostered a strong, collaborative relationship. They have proven to be more than just a service provider; they are a true partner invested in our success. This collaboration has not only driven tangible results for our business but has also empowered us to stay ahead in a competitive market.”

Ashleigh Narcelles, Vice President of Sales and RevenLearn How Oliver Hospitality Increased Direct Bookings During Black Friday - Amadeus Hospitalityue Strategies

“At the end of just three short years of operating independently and using a full suite of Amadeus solutions, our property is not only experiencing growth throughout every channel, but direct bookings are substantially higher than our competitors, and we have finally brought our ADR back in line with 2019 levels. As we continue to grow, we have confidence in Amadeus, the leading name in travel technology, to provide us with ongoing support.”

Luis A. Méndez, Director of Sales & Marketing

“We love how easy it is to use the Amadeus suite of products. Being a small independent hotel, these tools allow us to swiftly analyze our competitive landscape and plot an action plan. The bundle package also allows us to reach the guest with our marketing material in a refined and meaningful way. We would not be as successful without Amadeus’ product offerings and support of best practices.”

Shelley Wooten, General Manager