Where Everybody Knows Your Name
Lessons on Guest Loyalty from a Beloved Sitcom Originally published on Hotel Online The American sitcom “Cheers” is ranked as one of the most popular television shows in history.
Lessons on Guest Loyalty from a Beloved Sitcom Originally published on Hotel Online The American sitcom “Cheers” is ranked as one of the most popular television shows in history.
Considerations for a Successful COVID-19 Recovery Originally published on PhocusWire You’re likely one of many hoteliers looking to make improvements to successfully emerge from the crisi…
In partnership with global hospitality organizations HSMAI, IoH, and HOSPA, we developed a series of recovery eBooks to help hospitality professionals chart their course for recovery in the aftermath of COVID-19. Together, we conducted surveys and interviews with dozens of global industry experts and leveraged Amadeus’ internal expertise to compile specific, actionable ways to build and execute recovery plans across marketing, sales, revenue management, and operations.
Spring break is here and whether due to the need to get a break from cold winter temperatures, or the excitement to travel again following recent vaccinations, or both, it seems there is an increased …
By: Doug Rice, Hotel Industry Consultant and Analyst Originally published in Hospitality Upgrade Most hotels today sell using a model that has changed very little for the last 50 years.
Originally published in Hotel Online The challenges the hospitality industry has faced in the wake of COVID-19 reminds us how critical the housekeeping department’s role is to a h…
Originally published in Hotel Online With the global roll out of COVID-19 vaccines underway, we are all hoping for brighter days ahead along with the return of travel.
Originally published on HSMAI Insights By: Katie Moro, Vice President Data Partnerships, Hospitality, Amadeus Looking back at 2020, I believe the most frequently used word was “unprecedented.
Originally published in Hotel Online As hoteliers hope to rebound from the lingering effects of COVID-19, they are presented with the challenges of repositioning, retargeting, and reviving thei…
Originally published on Hotel Online Following COVID-19 health concerns, hotels that address the expectations of the new wellness-focused guest will be best positioned to attract bookings in the retur…
Originally published on PhocusWire By: Paul Barron, EVP Marketing Partnerships and Commercial Operations, Hospitality, Amadeus The hospitality industry is navigating through a time of unprecede…