Knowing Your Guest is No Longer a Luxury
by Peter Waters, EVP Hospitality Enterprise Platform, Amadeus Originally published on PhocusWire In a time of crisis, your customer relationships are more important than ever.
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Business Travel Bookings in the United States Post-Labor Day
By: Katie Moro, Vice President, Data Partnerships, Hospitality, Amadeus Originally published in HSMAI Americas Customer Insight The individual business traveler has always been a source of dema…
Planning for Hospitality Recovery
In partnership with global hospitality organizations HSMAI, IoH, and HOSPA, we developed a series of recovery eBooks to help hospitality professionals chart their course for recovery in the aftermath of COVID-19. Together, we conducted surveys and interviews with dozens of global industry experts and leveraged Amadeus’ internal expertise to compile specific, actionable ways to build and execute recovery plans across marketing, sales, revenue management, and operations.
Capitalizing on the Rise of Domestic Tourism in Southeast Asia
Originally published in Web in Travel Maria Taylor, Head of Commercial, Asia Pacific, Hospitality, Amadeus explains what the shift to domestic tourism and staycations means for hoteliers in Southeast …
COVID-19 Is Driving Hotel Guests to Focus on Wellness
Originally published on Hotel Online Following COVID-19 health concerns, hotels that address the expectations of the new wellness-focused guest will be best positioned to attract bookings in the retur…
The New Hotel Guest Experience
Originally published on Hospitality Technology As Americans slowly return to travel, guest expectations surrounding the experience have changed significantly.
New Bay Gardens Website by Amadeus Enhances Customer Experience
Bay Gardens Resorts in St. Lucia has made a significant investment in enhancing the online experience for its customers and improving its website’s navigation features.
Ten Ways to Boost Guest Confidence and Increase Loyalty Amid COVID-19
Rethinking the guest experience, creating new standards, and committing to those standards will be vital in building future loyalists.
COVID-19 and the Rise of Domestic Tourism
Paul Barron, EVP, Client Engagement, Hospitality, Amadeus sets out to adapt during a boom time for the domestic sector Originally published on Travolution For many of us, jetting off on a long-…
Introducing “Generation Clean” – The New Age of Hotel Guests
By Tim Pelletier, Chief Technology Officer, Hospitality, Amadeus Originally published on Hospitality Net While global travel markets continue to wrestle with the implications of COVID-19, one …
A Four Phase Theory to the Return of Travel
Originally published on Hospitality Net As members of the hospitality industry, we are full of questions about what the future of travel will look like, how it will evolve, and especially when …