You can now request support for these solutions via the chat widget on this page, located in the lower right-hand portion of the window. If an agent is available after selecting the solution requiring support, they will be able to assist you via the chat widget. If an agent isn’t available, you will be directed to reach out to us via the customer portal, or via phone for urgent requests. We are working on adding our complete solution line to support chat functionality, and more information will be posted soon as it is available.
To obtain an AHCC Portal access, please self-register here. Once your registration request has been approved, you will be able to submit your support cases directly from the AHCC Portal.
EMEA: +34 932 20 16 64
Americas: +1 332-230-2595
APAC: +65 3163 5471
Customer Support is available in English, Spanish, Portuguese, German, French, Bahasa, Chinese (Mandarin), Thai, and Italian. Specific language options vary by region.
For additional phone numbers and other frequently asked questions, please visit our FAQ page.
Email: hospitality.support@amadeus.com.
When submitting your email, please provide the following information:
Our goal is to initially respond to email requests within 2 business days.
To obtain an Amadeus Hospitality Customer Central Community account, please Request an Account. The form will be sent to Amadeus Hospitality Support for verification. Your account information will be forwarded to you via e-mail within 1 business