Superior Support - Superior Service

Amadeus is committed to providing customers worldwide with superior support and service to ensure their success in using Amadeus solutions. Amadeus is a technology innovator that connects the entire travel ecosystem at every stage of the journey.

Customer Central Community Login

Solution Login

Customer Support is available 24 hours a day, 7 days a week, 365 days a year.

The most effective way to submit your case is through our customer portal, the Amadeus Customer Central Community.

To obtain an Amadeus Hospitality Customer Central Community account, please Request an Account. The form will be sent to Amadeus Hospitality Support for verification. Your account information will be forwarded to you via e-mail within 1 business day.

 

For non-emergency issues, you can also contact Amadeus Hospitality Support by sending an email to hospitality.support@amadeus.com.

When submitting your email, please provide the following information:

  • Your name and property
  • Amadeus product needing support
  • Details of your inquiry including screenshots and/or images

Our goal is to initially respond to email requests within 2 business days.

 

If you have an emergency and revenue impacting support need, please contact us at one of the numbers below:

EMEA: +34 932 20 16 64
Americas: +1 332-230-2595
APAC: +65 3163 5471

Log into Community

To obtain an Amadeus Hospitality Customer Central Community account, please Request an Account. The form will be sent to Amadeus Hospitality Support for verification. Your account information will be forwarded to you via e-mail within 1 business day.