Create a Sense of Connected Culture from the Inside Out

 

HotSOS Housekeeping

From the moment a guest enters the lobby, set the tone for what’s to come. Ensuring a fast check-in process will lead to a clean, comfortable room. When hotels run on manual processes, they are prone to service errors and miscommunication that can cause delays and subpar room conditions. Hoteliers that invest in HotSOS Housekeeping can sleep well knowing their maintenance and housekeeping tasks are logged and responded to in a timely fashion without sacrificing guest satisfaction.

 

By Leveraging Service Optimization’s automation, hotel leaders last year were able to save $148 mil in guest room and housekeeping efficiencies

HotSOS Housekeeping is a cloud-based solution engineered specifically to help housekeeping streamline their workflows, reduce response times and check-in wait times for guests—all with the help of automation, analysis and enhanced connectivity between all departments.

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Make a Lasting First Impression on Every Guest

Daily decision-making, such as room assignment and turnover schedule, is automated by a system that draws on data such as guest preferences, personalized check-in, and check-out times. Possibilities for human error are reduced, and occupancy is maximized. Staff are highly responsive and can access real-time insight to solve tasks, whether they are checking room occupancy, stock levels, or ticket availability for the hit show being performed that evening. Their decisions are empowered through Service Optimization solutions with relevant information quickly and help to eliminate delay.

 

 

Capabilities at a Glance:

+ Enables all hotel properties to manage:
+ Advanced Task Automation
+ Scheduled Maintenance
+ Housekeeping Automation
+ Mobile
+ Inspections
+ Guest Management
+ Access to over 200+ API Integrations
PMS Integration

Deliver Measurable Results

Deliver real results that show everyone why the investment was worth the resources. With HotSOS Housekeeping, it’s easy for leaders and front-line employees alike to see why the platform makes a difference from the moment it’s implemented. The cloud-based software makes it simple to automate the prioritization and execution of room cleaning throughout the day. It also integrates with your PMS to improve the flow of communication between housekeeping, maintenance and the front office. Overall, hotels using HotSOS Housekeeping have been able to reduce their check-in wait times and guest response times by up to 50%.

Improve Performance and Productivity

When information is prioritized with the help of a digital interface and powerful algorithms, housekeeping staff can clean more rooms in a shorter timeframe and focus on the most needed rooms first. They can also report and track room maintenance issues and instantly update the front office staff on status changes. Managers can easily put the final touches on the room with digital inspection tools to make sure nothing gets missed. All of that productivity and guest data can then be quickly utilized via dashboards and reports that can help leaders find areas for improvement to further streamline the operation.

Streamline Housekeeping Teams

• Intelligently automate the prioritization, communication and dispatching of your entire housekeeping operation. This way, the most important rooms are cleaned first and valuable staff time is spent where it is needed most.
• Quickly identify, understand and act on areas of improvement for better room cleanliness, service delivery and staff productivity, ultimately improving brand reputation.

Create Long Term Relationships with Your Guests

• Give all guest facing staff the right information to enhance service interactions. Expose guest preferences and special requests like loyalty status, so that your staff can use those attributes to turn a guest stay into a truly memorable one.
• Create tangible loyalty by utilizing the data logged about each guest’s behavior, to help you anticipate what they may want the next time around.

Leverage Your New Ecosystem

• With every department connected together through HotSOS Housekeeping, the guest experience benefits from arrival to departure. Turn rooms faster, increase cleanliness scores, foster more synergy between departments and always ensure the guest comes first.

Unlock Manager Capabilities to Support Staff Optimization

• Allow managers to work better together with exposure to staff and team productivity data in real time. While the system sends critical communications and changes in work priorities that used to take time, managers can spend more time leading their teams.
• Allow managers to better develop staff skills through performance data than can be used in staff reviews and training. Recognize exceptional work, and quickly identify what staff skills could be strengthened over time.

See what a difference Amadeus HotSOS Housekeeping solution can make for your operations

It’s not often that you find innovative cloud-based housekeeping software for hotels that makes such an immediate impact on your budget and your guests, but HotSOS Housekeeping from Amadeus is here to create new possibilities. Request a free demo of this powerful solution today by contacting an Amadeus representative, and get a first-hand look at what your housekeeping operations could look like with the power of HotSOS Housekeeping behind you.

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