Gain Deeper Business Insight with Operational Reporting
Is your property aware of what issues guests and staff are most frequently reporting? HotSOS Operational Reports help you identify the biggest challenges your property is facing and, more importantly, understand their source. The analytics tools can help you determine what operational trends are occurring and their cost to your business. As hotels struggle to plan for 2021 with limited staff and budget, generating the following reports can help identify costly pain points and improve bottom-line results.
Get a big picture look at the guest experience: pinpoint specific concerns raised and identify how you address them.
Access a comprehensive list and visual graph of the top 25 issues at your property, from an internal and guest perspective, and their frequency within a determined timeframe.
Compare monthly property-wide progress detailing Service Optimization usage with month-to-month and year-to-year overviews.