For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Insight

How do my in room resources impact the guest experience?

John-Michael Jenkins

Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. hbspt.cta.load(497993, ‘3eb6bdb7-b1df-4936-add4-983de9548320’, {}); HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs…

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Thinking Beyond the Ballroom

Anna Ransom

When it comes to hosting events, the expectations placed upon venues are ever increasing.  Planner and attendee demographics are shifting. New technology offerings are becoming available.  As a venue, you must find new and innovative ways to differentiate your offering. How can you influence planner decisions and attendee behaviors?  Consider the following areas: Deliver an…

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Increase Revenue from Meetings and Events with DirectBook

Jay Lau

Traditionally, function space is sold by a venue’s sales team.  With an influx of inquiries and Request for Proposals (RFPs), the venue’s sales team will often prioritize larger, more profitable opportunities ahead of smaller opportunities. Additionally, many hotel sales teams do not have the staff level to address every opportunity in a timely manner and…

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Infographic – Personalization is Changing Your Guest Experience

Jonathan Reynolds

Your guests want more power to customize their stay We’re giving you the power to make it easy Today’s guests want personalized experiences, but hospitality has long sold rooms based on availability, rate and beds. Amadeus is breaking out of the ‘box’ mentality with a new Central Reservation System (CRS) that allows unparalleled customization for…

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Continued Innovation Provides Venues Tools to Increase Profitability

Anna Ransom

Game Changing Tools Just over ten years ago, the industry was introduced to MeetingBroker. This new product was designed to: provide a consolidated location to manage all incoming RFPs automatically assign leads to the right salesperson ensure quick responses via escalation rules The idea was a game changer. It allowed venues to earn more business,…

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Guest Experience Matters

John-Michael Jenkins

As you prepare to allocate your IT spend in 2017, take a minute to explore how operations is the backbone of the guest experience. How to Differentiate Yourself The guest experience is where hotels are looking to invest as a differentiator heading into the future. According to 32 Customer Experience Statistics You Need to Know…

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How personalization leads to unforgettable guest experiences

Eric Oppegaard

It may sound obvious, but in the hospitality business, it’s a point that cannot be reiterated enough: creating a better experience starts with truly knowing your guests. Some prefer their rooms in a particular level or location, while others rely on late checkout to catch up on their sleep. Personalizing the guest journey was the…

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HK CTS Hotels Deepens the Cooperation with Amadeus

Eric Oppegaard

Grand Metropark Hotel Beijing, the flagship hotel under the brand of Grand Metropark from HK CTS Hotels, is moving forward with Delphi.fdc Sales and Catering along with Amadeus Hospitality Diagramming.  By combining the two solutions, HK CTS Hotels saw the value in gaining accurate data in order to increase productivity through data-driven decisions. HK CTS…

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Creating Custom Objects in a Venue Diagram is as Simple as 1-2-3

Jay Lau

Often planners will request items of a specific size that are needed for their events but the items are not the standard sizes the venue uses. To add these items to the room plan, the venue would first need to create a new item in the resource library of their diagramming solution. This process is…

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