For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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The Number of Meetings Individual Planners Manage is Increasing

Eric Oppegaard

Meeting Planners are Handling More Seven years ago, most planners (34%) said they manage 5 to 10 events a year. Now, most say either 5 to 10 (28%) or 11 to 25 (29%) – which suggests that since the downturn, they’re juggling more events at a time. These Event Planners said that technology is one…

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Three Important Budget Planning Considerations

Anna Ransom

You’ve started thinking about 2018 budgets.  Are you trying to identify the most effective ways to have an impact on the growth of your business? With so many options available to you, how can you focus on the best areas? Consider three main goals to help you organize your thoughts.  Are you looking to… …Increase…

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Travel management players need to grab MICE opportunity

Eric Oppegaard

Originally posted on the Amadeus corporate blog. The meeting, incentives, conferencing, and exhibitions sector (MICE) can be tricky for travel management companies (TMCs). It’s complex and involves a lot of actors. But, the MICE segment is becoming more relevant in the managed travel space. Why? Because connecting people is what travel does best. In spite…

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Hotels Face New Competition for Group Business…What to Do About It!

Jay Lau

Group business is the number two revenue generator for hotels (behind only guestrooms) so it’s no surprise that competition for this business is growing. Historically, hotels have mostly competed for group business with each other but new players are making inroads into this lucrative market. This creates a significant threat for revenue streams that hotels…

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Scaled Agile Shapes the Future of Hospitality

Eric Oppegaard

Technology changes quickly, and so do the needs of our customers.  In order to adapt to these changes, we need to be able to differentiate ourselves in our development processes.  We have been participating in Scaled Agile processes for some time now, and have continued to train our new team members, as well as update our…

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When the People Come First Everything Else Follows

Anna Ransom

At the recent Amadeus Hospitality Customer Conference, we hosted a noteworthy customer panel discussion addressing the future of technology in hospitality.  Hosted by Mark Haley of The Prism Partnership, the hour-long session moved quickly as five attendee panelists shared their valuable insights and perspectives. At the outset, Mark introduced the concept of “driving operational excellence”…

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How do my in room resources impact the guest experience?

John-Michael Jenkins

Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing…

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Thinking Beyond the Ballroom

Anna Ransom

When it comes to hosting events, the expectations placed upon venues are ever increasing.  Planner and attendee demographics are shifting. New technology offerings are becoming available.  As a venue, you must find new and innovative ways to differentiate your offering. How can you influence planner decisions and attendee behaviors?  Consider the following areas: Deliver an…

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Increase Revenue from Meetings and Events with DirectBook

Jay Lau

Traditionally, function space is sold by a venue’s sales team.  With an influx of inquiries and Request for Proposals (RFPs), the venue’s sales team will often prioritize larger, more profitable opportunities ahead of smaller opportunities. Additionally, many hotel sales teams do not have the staff level to address every opportunity in a timely manner and…

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