For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Hotels Face New Competition for Group Business…What to Do About It!

Jay Lau

Group business is the number two revenue generator for hotels (behind only guestrooms) so it’s no surprise that competition for this business is growing. Historically, hotels have mostly competed for group business with each other but new players are making inroads into this lucrative market. This creates a significant threat for revenue streams that hotels…

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Scaled Agile Shapes the Future of Hospitality

Eric Oppegaard

Technology changes quickly, and so do the needs of our customers.  In order to adapt to these changes, we need to be able to differentiate ourselves in our development processes.  We have been participating in Scaled Agile processes for some time now, and have continued to train our new team members, as well as update our…

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When the People Come First Everything Else Follows

Anna Ransom

At the recent Amadeus Hospitality Customer Conference, we hosted a noteworthy customer panel discussion addressing the future of technology in hospitality.  Hosted by Mark Haley of The Prism Partnership, the hour-long session moved quickly as five attendee panelists shared their valuable insights and perspectives. At the outset, Mark introduced the concept of “driving operational excellence”…

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How do my in room resources impact the guest experience?

John-Michael Jenkins

Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing…

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Thinking Beyond the Ballroom

Anna Ransom

When it comes to hosting events, the expectations placed upon venues are ever increasing.  Planner and attendee demographics are shifting. New technology offerings are becoming available.  As a venue, you must find new and innovative ways to differentiate your offering. How can you influence planner decisions and attendee behaviors?  Consider the following areas: Deliver an…

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Increase Revenue from Meetings and Events with DirectBook

Jay Lau

Traditionally, function space is sold by a venue’s sales team.  With an influx of inquiries and Request for Proposals (RFPs), the venue’s sales team will often prioritize larger, more profitable opportunities ahead of smaller opportunities. Additionally, many hotel sales teams do not have the staff level to address every opportunity in a timely manner and…

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Infographic – Personalization is Changing Your Guest Experience

Jonathan Reynolds

Your guests want more power to customize their stay We’re giving you the power to make it easy Today’s guests want personalized experiences, but hospitality has long sold rooms based on availability, rate and beds. Amadeus is breaking out of the ‘box’ mentality with a new Central Reservation System (CRS) that allows unparalleled customization for…

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Continued Innovation Provides Venues Tools to Increase Profitability

Anna Ransom

Game Changing Tools Just over ten years ago, the industry was introduced to MeetingBroker. This new product was designed to: provide a consolidated location to manage all incoming RFPs automatically assign leads to the right salesperson ensure quick responses via escalation rules The idea was a game changer. It allowed venues to earn more business,…

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Guest Experience Matters

John-Michael Jenkins

As you prepare to allocate your IT spend in 2017, take a minute to explore how operations is the backbone of the guest experience. How to Differentiate Yourself The guest experience is where hotels are looking to invest as a differentiator heading into the future. According to 32 Customer Experience Statistics You Need to Know…

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