Service Optimization

Revolutionizing Guest Experiences with Messaging

John-Michael Jenkins

How Amadeus HotSOS seamlessly works with Zingle’s Hotel Guest Messaging Solution to provide a faster and more personalized guest experience. It’s all about the guests! The future of hotel success heavily relies on delivering a personalized and memorable experience that keeps them coming back. Gartner predicts that by 2018, more than 50% of organizations will…

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How do my in room resources impact the guest experience?

John-Michael Jenkins

Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing…

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Guest Experience Matters

John-Michael Jenkins

As you prepare to allocate your IT spend in 2017, take a minute to explore how operations is the backbone of the guest experience. How to Differentiate Yourself The guest experience is where hotels are looking to invest as a differentiator heading into the future. According to 32 Customer Experience Statistics You Need to Know…

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Evolution of HotSOS Service Optimization

John-Michael Jenkins

Delivering on the guest experience and getting things done are key components to the hotel operations mission.  Hotel housekeeping and maintenance teams are the resources behind the scenes that make things happen. In August 2016, Dan Phillips talked in an article in Hospitality Upgrade about the following: In a recent skift report on guest frustrating…

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Video HotSOS Housekeeping at Starwood

Eric Oppegaard

Recorded at the Amadeus Hospitality Customer Conference, Stefan Loch, Director of Rooms & Sustainability North America from Starwood Hotels & Resorts discusses HotSOS Housekeeping at Starwood.  

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