Service Optimization

Helping Select Service Hotels Increase Revenue, Lower Costs, and Improve Experiences

Alison Guillot

Understanding the top priorities of today’s fastest growing hospitality segment A recent report from Smith Travel Research shows the pipeline of US hotel construction rapidly growing in the Select Service market.1 Key drivers for this growth are founded primarily on meeting the evolving needs of guests while also leveraging the cost efficiency of Select Service…

Read More

What to Consider When Changing Hospitality Technology

Jacki Schroder

We have technology readily available at all times, with our phones rarely out of reach. Mobile technology is constantly evolving, prompting us to download the latest operating systems and apps on what feels like a daily basis. Yet, few of us have the same expectation of the operating systems we rely on for daily hotel…

Read More

How Limited Service Hotels are Delivering Unlimited Service

Anna Ransom

Successfully addressing increasing guest demands with fewer resources Each and every guest you welcome to your property has the potential to become a loyal visitor. How often they return is directly related to the experience you create through every interaction. As a Limited Service hotel, how can you differentiate your offering and create a memorable…

Read More

How to Influence Approval for A New Hotel Management System

Jacki Schroder

Guest post from Mark Lindwall, Vice President of Customer Success at DecisionLink. So, You’ve Decided That You Need A New Hotel Management System Some time ago, you decided that your existing Hotel Management System probably needs an upgrade.  Maybe reliability or security have been an issue. Perhaps you don’t have some functionality that you need…

Read More

Hotel Management 2020

Jacki Schroder

Today’s hotel managers are juggling familiar goals with new challenges and ever-growing guest expectations. Whether they’re running a full-service luxury resort or basic economy property, any seasoned GM knows their goals remain the same – create exceptional guest experiences and empower their teams to deliver them. This is in addition to the hard reality of…

Read More

Hotel Management 2020 – eBook

Eric Oppegaard

The Guide to Future-Proofing Operations to Drive Revenue and Address the New Realities of Guest Relations Today’s hotel managers are facing new challenges, but they are all driving towards familiar goals. Hotel Management 2020 identifies key challenges in the industry and actionable solutions that your team can begin to implement today. Learn innovative ways to…

Read More

8 Ways to Improve Hotel Guest Satisfaction

Alison Guillot

Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that are able to deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you’re looking for ways to improve hotel guest satisfaction at your property, consider…

Read More

Your Ultimate Hotel Housekeeping Checklist

Alison Guillot

Guests crave unique travel experiences that they can tell the world about. One of your most important assets for guest loyalty is the integrity of your hotel rooms. The appearance and condition of your guest rooms is a direct reflection of your brand and the unique experiences you provide. Guests will likely remember their stay…

Read More