Service Optimization

Why You Should Buy Time This Budget Season

Anna Ransom

Improve daily operations with a hospitality technology solution that can automate processes for greater time savings We all know the old saying “Time is money.” It’s especially true in hospitality, one of the most fast-paced industries out there today. Hotel employees are constantly required to multi-task and jump from system to system to answer guest…

Read More

Delivering an Unforgettable Guest Experience [White Paper Download]

Kevin Brown

2018 is the year of personalized experiences. Today’s travelers are tech-savvy and expect to find more comforts of home within their hotel room – everything from voice activated assistants to smart TVs and mobile room keys. Guests are more connected than ever before, and are keen to interact and share information with brands they are…

Read More

Put the Spotlight on Safety at Your Hotel

Kevin Brown

Security is a hot topic in the hospitality industry. Hotel staff are not only worried about their personal safety through their workday, but also your guests. According to a study by Carlson Wagonlit Travel, more than 50% of people surveyed said they worry about an intruder during their hotel stay. And as a general precaution…

Read More

Questions to Ask When Considering Automation for Hotel Operations [Free eBook]

John-Michael Jenkins

Day-to-day operations present countless opportunities to engage guests, elevate the guest experience and turn satisfied customers into brand advocates. Hotel operations, especially housekeeping, maintenance and guest service functions, demand the ability to execute flawlessly and at peak efficiency. Delivering on these opportunities with efficiency and without the help of technology is no small task. In…

Read More

Personalize, Deliver & Delight: How Hotel CRM Software Boosts Loyalty & Revenue

Jonathan Reynolds

Collecting behavioral and transactional consumer data to personalize experiences is no longer off-limits. In fact, it’s become an expectation almost anywhere you go. To put it in perspective, an Accenture report analyzed consumer behavior and found that people are more likely to buy (online or offline) if the company: Recognizes them by name – 56%…

Read More

Helping Select Service Hotels Increase Revenue, Lower Costs, and Improve Experiences

Alison Guillot

Understanding the top priorities of today’s fastest growing hospitality segment A recent report from Smith Travel Research shows the pipeline of US hotel construction rapidly growing in the Select Service market.1 Key drivers for this growth are founded primarily on meeting the evolving needs of guests while also leveraging the cost efficiency of Select Service…

Read More

What to Consider When Changing Hospitality Technology

Jacki Schroder

We have technology readily available at all times, with our phones rarely out of reach. Mobile technology is constantly evolving, prompting us to download the latest operating systems and apps on what feels like a daily basis. Yet, few of us have the same expectation of the operating systems we rely on for daily hotel…

Read More

How Limited Service Hotels are Delivering Unlimited Service

Anna Ransom

Successfully addressing increasing guest demands with fewer resources Each and every guest you welcome to your property has the potential to become a loyal visitor. How often they return is directly related to the experience you create through every interaction. As a Limited Service hotel, how can you differentiate your offering and create a memorable…

Read More

How to Influence Approval for A New Hotel Management System

Jacki Schroder

Guest post from Mark Lindwall, Vice President of Customer Success at DecisionLink. So, You’ve Decided That You Need A New Hotel Management System Some time ago, you decided that your existing Hotel Management System probably needs an upgrade.  Maybe reliability or security have been an issue. Perhaps you don’t have some functionality that you need…

Read More