For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Service Optimization

How do my in room resources impact the guest experience?

John-Michael Jenkins

Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing…

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Guest Experience Matters

John-Michael Jenkins

As you prepare to allocate your IT spend in 2017, take a minute to explore how operations is the backbone of the guest experience. How to Differentiate Yourself The guest experience is where hotels are looking to invest as a differentiator heading into the future. According to 32 Customer Experience Statistics You Need to Know…

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Evolution of HotSOS Service Optimization

John-Michael Jenkins

Delivering on the guest experience and getting things done are key components to the hotel operations mission.  Hotel housekeeping and maintenance teams are the resources behind the scenes that make things happen. In August 2016, Dan Phillips talked in an article in Hospitality Upgrade about the following: In a recent skift report on guest frustrating…

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Video HotSOS Housekeeping at Starwood

Eric Oppegaard

Recorded at the Amadeus Hospitality Customer Conference, Stefan Loch, Director of Rooms & Sustainability North America from Starwood Hotels & Resorts discusses HotSOS Housekeeping at Starwood.  

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Video – HotSOS Mild Deployment at Interstate

Eric Oppegaard

Ed Burke, Vice President Rooms and Engineering Interstate Hotels and Resorts speaks about deploying HotSOS Mild at over 300 properties.  This video was recorded at the Amadeus Hospitality Customer Conference.

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