For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Sales & Catering

Thinking Beyond the Ballroom

Anna Ransom

When it comes to hosting events, the expectations placed upon venues are ever increasing.  Planner and attendee demographics are shifting. New technology offerings are becoming available.  As a venue, you must find new and innovative ways to differentiate your offering. How can you influence planner decisions and attendee behaviors?  Consider the following areas: Deliver an…

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Increase Revenue from Meetings and Events with DirectBook

Jay Lau

Traditionally, function space is sold by a venue’s sales team.  With an influx of inquiries and Request for Proposals (RFPs), the venue’s sales team will often prioritize larger, more profitable opportunities ahead of smaller opportunities. Additionally, many hotel sales teams do not have the staff level to address every opportunity in a timely manner and…

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Continued Innovation Provides Venues Tools to Increase Profitability

Anna Ransom

Game Changing Tools Just over ten years ago, the industry was introduced to MeetingBroker. This new product was designed to: provide a consolidated location to manage all incoming RFPs automatically assign leads to the right salesperson ensure quick responses via escalation rules The idea was a game changer. It allowed venues to earn more business,…

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HK CTS Hotels Deepens the Cooperation with Amadeus

Eric Oppegaard

Grand Metropark Hotel Beijing, the flagship hotel under the brand of Grand Metropark from HK CTS Hotels, is moving forward with Delphi.fdc Sales and Catering along with Amadeus Hospitality Diagramming.  By combining the two solutions, HK CTS Hotels saw the value in gaining accurate data in order to increase productivity through data-driven decisions. HK CTS…

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5 Actions To Achieve Your Group Sales Goals

Anna Ransom

You’ve set your sights high on sales growth goals for 2017. What’s your plan to achieve them? Start taking massive action now to ensure early success rather than waiting until later in the year to have to recover from unanticipated challenges. Consider five key areas to help in this process: Timeliness Matters You have a…

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2017 has arrived. What’s your strategy?

Anna Ransom

A new year has begun and with it comes new goals and objectives. What are the top priorities for your organization? How do they align with other hospitality organizations? According to the 2017 Lodging Technology Study, respondents indicated that their top priority in 2017 will be a focus on improving digital customer engagement/guest loyalty. This…

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Top 5 Tips on Creating Responses to an RFP

Eric Oppegaard

Originally published by our partners at CENDYN eProposal, packs a powerful punch, empowering you to respond to RFPs with personalized, on-brand and media-rich proposals in seconds. Its comprehensive dashboard means editing content, managing and tracking your proposal’s lifecycle has never been easier. Today we’ll share 5 awesome things about eProposal that will help you stand out…

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How to meet today’s hotel guest expectations

Anna Ransom

Originally shared at: http://www.amadeus.com/blog/13/12/meet-todays-hotel-guest-expectations/ Long gone are the days where a website with an online booking option is sufficient to attract guests to your property. Today’s savvy consumer craves personalized, immersive experiences. They want to be captivated from their first thought of travel to their return home with memories that will last a lifetime. What should…

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Why Delivering On Your Brand Promise Matters

Anna Ransom

Cooler weather and measurable snowfall have arrived near the Amadeus Hospitality Business Unit headquarters.  It’s the season when many instinctively turn to their favorite warm beverage. Imagine this: You visit your favorite establishment and order a hot chocolate through the drive-thru.  You place your drink in your cupholder and drive away.  After a few miles…

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Hospitality Diagramming Integrated with Delphi.fdc

Jay Lau

To improve staff productivity and event execution, Amadeus Hospitality Diagramming (formerly known as iPlan) has been deeply integrated into the Amadeus Advanced Sales & Event Management module – Delphi.fdc. This new integration eliminates the need for staff members to enter booking data into two systems. With just a single click of a button, booking data…

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