Improving operations is top priority for hotels
Hospitality sector is experiencing growing demand, reduced staff and evolving needs from guests.
Too many manual processes may cause guest complaints, disorganized labor, and slower service.
How can hotels prioritize and organize the work of the staff in such a demanding environment?
Maximize Efficiency with a New, More Intuitive Experience
 |
Increase team engagement and productivity with enhanced functionality, easy-to-use navigation, and new, modern interface built for the future of hotel operations. |
|
 |
Reduce staff onboarding and training time with new in-line training, search, and help functionality, while a new tips tool offers guidance support throughout the solution. |
|
 |
Increase productivity with the ability to send and receive messages, service orders, and report notifications in real time. |
Click to enlarge
Excellent behind-the-scenes execution is crucial for optimal guest satisfaction.
To ensure work is executed properly in accordance to property standards, you need to be armed with a service optimization solution that offers real-time dashboards, scheduled equipment, preventative maintenance orders, scalable inspection and more.
Optimize Labor to Create More Meaningful Experiences
 |
By automating communications, you can unlock staff capabilities to complete more proactive tasks and have open lines of communication throughout operations to deliver a higher level of guest service at a more rapid pace. |
|
 |
Increase the speed of guest request response times with a new delivery orders feature to generate multiple guest amenity requests at one time. |
|
 |
Optimize labor with the ability to analyze monthly or forward-looking annual schedules and corresponding expected labor output with newly improved scheduling and calendar views capabilities. |
 |
Create more meaningful interactions with your guests through profiling tools that provide important information about their individual preferences and needs. Recognize returning hotel guests, be aware of special requests or occasions, and gather other attributes to make sure every experience is a personalized one. |
Set a New Service Standard with Amadeus HotSOS
Centralize guest data for efficient staff communication
Keep track of traveler's needs and preferences
Offer more thoughtful and personalized guest experiences
Gain a 360° View of your Hotel
 |
Be able to see team and individual productivity in real time via tailored dashboards, ensure any escalations are rapidly mitigated and prioritize critical communications. |
|
 |
Allow critical communications and changes in priority to be disseminated instantly to the right team member at the right time. |
|
|
Streamline complex preventative maintenance projects for increased efficiency, while easily collaborating across departments for projects. |
 |
Pull reports and analyze operational data to understand your biggest challenges so you can develop ways to solve for them. Understanding your business today paves the way for a better business tomorrow. |
![7[1]](/wp-content/uploads/2023/12/71-388x325.jpg "7[1]")
Which Service Optimization Solution is Right for You?
New HotSOS Experience: The Most Comprehensive Service Optimization Solution - Special Offer
Find out how you can now enjoy our:
• Offers starting at $3 per month
• New, upgraded standards of efficiency
Simply fill out this form to receive more information on the New HotSOS Experience.
Meet the Amadeus Service Optimization family
How to Elevate Guest Satisfaction with Scaled-Down Operations
Hotels around the world are evaluating how to scale-up guest satisfaction in a scaled-down world of operations and labor shortages.
Yet the reality is, as demand grows, so does the need to improve operational efficiencies.
In our new guide, Using Data to Shape Hotel Operations, you’ll access:
- Key hospitality market insights and trends
- Best practices to make thoughtful, informed decisions
- Tips on how to deal with implications for labor shortages
- Steps to follow to build successful operations plan
Read our latest Service Optimization related resources!
