Guests say "Service" is No.1. Hotels trust HotSOS to deliver.

Hotel guests are clear: “Slow Service” is the primary complaint when writing an unsatisfactory review about your hotel. Hoteliers worldwide trust HotSOS to automate their daily hotel operations to deliver on their brand promise to their hotel guests.



HotSOS is a cloud-based, service optimization enterprise solution empowering over 70% of global hotel brands in over 70 countries. As part of the Amadeus Hospitality Service Optimization software solutions, HotSOS helped save hotels over $177 million in 2017 by reducing guest incidents, optimizing requests and scheduling preventative maintenance.

Automate for Efficiency

Automated dispatch of operational and hotel guest requests to reduce wait times and increase efficiencies.

Connect Your Team

Enable staff to virtually connect and manage their department from anywhere on any device. Alert staff in real-time of any hotel guest incidents or service delays

Personalize and Report

Build profiles and personalize experiences based on guest history of requests and preferences
Generate robust enterprise reporting to enable proactive operational decision-making

“HotSOS has been the most significant investment during the renovation in improving work quality and enhancing the guest experience.”

Francois Delahaye
General Manager & COO, The Dorchester Collection Group