Hospitality Service Optimization Solution | Hotel Service Optimization

Amadeus Service Optimization

A Connected Culture

How can you wow hotel guests and empower teams, all while cultivating a deeply connected culture? From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays. Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.

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Improving Staff-Facing Technology Ranks in the Top 5 Priorities for 2020.*

Human connection and collaboration are the very core of hospitality. And paired with technological innovation, hoteliers now have the power to unlock elevated service levels needed to meet modern hotel guest expectations. Amadeus Service Optimization offers a portfolio of innovative cloud-based hospitality solutions built to work across departments—from housekeeping and engineering to front of house and maintenance staff.

* Up from 10th in 2019, Hospitality Technology’s 2020 Lodging Technology Study (footnote)

WITH AMADEUS HOTEL SERVICE OPTIMIZATION SOLUTIONS, YOU CAN:

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  • Analyze Budget budgets and planning analytics
  • Engage employees
  • Streamline hotel operations
  • Increase and track productivity
  • Automate hotel operations and workflows
  • Communicate across departments
  • Locate your hotel staff at any time
  • Integrates into life saving devices
  • Prioritize work
  • Dispatch work tasks
  • Communicate in real time
  • Personalize the guest experience
  • Increase positive online reviews
  • Create loyal customers
  • Deliver an elevated level of service
  • Ability to address issues from daily simple to complex issues

In 2019, more than 683,000 hotel staff members around the world used Amadeus Service Optimization solutions to prevent $90 million worth of potential guest service incidents

Bring a Spirit of Connected Culture that will Truly Resonate with Both Teams and Hotel Guests.

Fast paced environments and growing changes in consumer demands are driving an increased need for hotel service optimization. One that intelligently communicates between departments, automates operations and removes friction from manual processes. One that utilizes advanced reporting data, aiding in budget planning and accountability across your portfolio. And one that, from allocating rooms to recognizing patterns in guest behavior, can raise service levels to unprecedented heights. That is why thriving hotels around the world are investing in Amadeus Service Optimization to ensure the guest’s journey leaves a vivid imprint long after they’ve gone.

Limited Time Recovery Offer

Amadeus is Pleased to Offer Special Pricing to Support Hospitality Recovery

HotSOS Select  |  90 Days Complimentary 

HotSOS  |  Starting at $3 per room

HotSOS Housekeeping | Starting at $3 per room

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WHICH HOTEL SERVICE OPTIMIZATION SOLUTION IS RIGHT FOR YOU?

HotSOS Select

(Amadeus Service Optimization) Enables select service hotels to manage:

Automate Hotel Operations
Scheduled Maintenance
Reporting
Inspections

HotSOS

(Amadeus Service Optimization) Enables all hotel properties to manage:

Advanced Task Automation
Scheduled Maintenance
Mobile Access
Inspections
Hotel Guest Management
Access to over 200+ API Integrations, including PMS

HotSOS Housekeeping

(Amadeus Service Optimization) Enables all hotel properties to manage:

Advanced Task Automation
Scheduled Maintenance
Housekeeping Automation
Mobile Access
Room Inspections
Guest Management
Access to over 200+ API Integrations, including PMS

“…helped us reduce our room attendant count..translating to $170,000 CAD savings.”

Stephane Goguely
Director of Finance, Hyatt Regency Montreal, Canada

“After rolling out HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”

Carolina Phillips
Rooms Manager, HILTON GARDEN INN
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Resource

Blog

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