Amadeus Service Optimization

Amadeus Service Optimization

Meet the industry’s most comprehensive and trusted solutions in the market today.

Meet the industry’s most comprehensive and trusted solutions in the market today. 

A Connected Culture

How can you wow hotel guests and empower teams, all while cultivating a deeply connected culture? From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays.

Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions such as HotSOS® to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.

Happy Asian couple making their way from the hotel corridor to their room

With Amadeus Service Optimization, you can:


  • Analyze budgets and planning analytics
  • Engage employees
  • Streamline hotel operations
  • Increase and track productivity
  • Automate hotel operations and workflows
  • Communicate across departments
  • Locate your hotel staff at any time
  • Integrates into life saving devices
  • Prioritize work
  • Dispatch work tasks
  • Communicate in real time
  • Personalize the guest experience
  • Increase positive online reviews
  • Create loyal customers
  • Deliver an elevated level of service
  • Ability to address issues from daily simple to complex issues

Unlock the secrets to thriving in hotel operations

Explore our Extraordinary Leaders series, offering insights and expertise from successful hospitality leaders on topics such as labor, sustainability, leadership development, and tech transformation.

Extraordinary Leaders Green

Improving Staff-Facing Technology Ranks in the Top 5 Priorities*

Human connection and collaboration are the very core of hospitality. And paired with technological innovation, hoteliers now have the power to unlock elevated service levels needed to meet modern hotel guest expectations. Amadeus Service Optimization / HotSOS Software offers a portfolio of innovative cloud-based hospitality solutions built to work across departments—from housekeeping and engineering to front of house and maintenance staff.

* Up from 10th in 2019, Hospitality Technology’s 2020 Lodging Technology Study (footnote)

Introducing the new HotSOS Housekeeping solution

Find out how you can:

·  Maximize your housekeeping efficiency
·  Enhance your guest and staff satisfaction
·  Gain access to 2 months complimentary*
·  Start now for as low as $5 USD per room, per month

*Offer available for a limited time. For new subscribers only. Some restrictions may apply.

Simply fill out this form to receive more information from a sales specialist.

Which HotSOS software is right for you?

In 2019, more than 683,000 hotel staff members around the world used Amadeus Service Optimization solutions to prevent $90 million worth of potential guest service incidents

Male hotel receptionist helping a woman guest in checking in process. Woman in hotel check-in at reception talking with the concierge at front office.

Bring a  Spirit of Connected Culture that will Truly Resonate with Both Teams and Hotel Guests.

Fast-paced environments and growing changes in consumer demands are driving an increased need for hotel service optimization. One that intelligently communicates between departments, automates operations and removes friction from manual processes. One that utilizes advanced reporting data, aiding in budget planning and accountability across your portfolio. And one that, from allocating rooms to recognizing patterns in guest behavior, can raise service levels to unprecedented heights. That is why thriving hotels around the world are investing in Amadeus Service Optimization to ensure the guest’s journey leaves a vivid imprint long after they’ve gone.

Meet Amadeus Service Optimization Product Family

Discover the suite of Service Optimization solutions by Amadeus, a global leader in hospitality technology. Backed by decades of expertise from a team of experienced hospitality professionals to empower your teams with the right tools, making it easier than ever to ensure guest satisfaction while optimizing your hotel’s profitability.

HotSOS Select

Designed specifically for select service properties – can help to maximize your team’s capabilities while they ensure new standards are met.


HotSOS centralizes hotel guest information to keep your staff in the loop about a traveler’s needs and preferences, as well as ensuring operations can run smoothly at the click of a button.

HotSOS Housekeeping

Automate your daily housekeeping operations with cloud-native software that can easily integrate into a variety of PMS solutions.

Read our latests resources

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