Amadeus Service Optimization Software
Meet the industry’s most comprehensive and trusted solutions in the market today.
Amadeus Service Optimization Software
Meet the industry’s most comprehensive and trusted solutions in the market today.
A Connected Culture
How can you wow hotel guests and empower teams, all while cultivating a deeply connected culture? From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays.
Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions such as HotSOS® to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.
With Amadeus Service Optimization, you can:
|
|
Unlock the secrets to thriving in hotel operations
Explore our Extraordinary Leaders series, offering insights and expertise from successful hospitality leaders on topics such as labor, sustainability, leadership development, and tech transformation.
Improving Staff-Facing Technology Ranks in the Top 5 Priorities*
Human connection and collaboration are the very core of hospitality. And paired with technological innovation, hoteliers now have the power to unlock elevated service levels needed to meet modern hotel guest expectations. Amadeus Service Optimization / HotSOS Software offers a portfolio of innovative cloud-based hospitality solutions built to work across departments—from housekeeping and engineering to front of house and maintenance staff.
Turn Operational Excellence Into Action
Connect with our team to see how HotSOS solutions can help automate workflows, improve staff efficiency, and deliver consistently exceptional guest service.
Simply fill out this form to receive more information from a sales specialist.
Celebrating the Heart of Hospitality
This International Housekeeping Week, we’re shining a light on the dedication and hard work of housekeepers who make every guest experience unforgettable. Join us in celebrating their essential work.
Which HotSOS software is right for you?
More than 683,000 hotel staff members around the world used Amadeus Service Optimization solutions to prevent $90 million worth of potential guest service incidents
Bring a Spirit of Connected Culture that will Truly Resonate with Both Teams and Hotel Guests.
Fast-paced environments and growing changes in consumer demands are driving an increased need for hotel service optimization. One that intelligently communicates between departments, automates operations and removes friction from manual processes. One that utilizes advanced reporting data, aiding in budget planning and accountability across your portfolio. And one that, from allocating rooms to recognizing patterns in guest behavior, can raise service levels to unprecedented heights. That is why thriving hotels around the world are investing in Amadeus Service Optimization to ensure the guest’s journey leaves a vivid imprint long after they’ve gone.
What other Service Optimization users are saying
| “HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn’t imagine our operation without it.” Roman Husock, Director of Rooms
|
 | “HotSOS® Housekeeping has transformed the way we measure quality and productivity. The user-friendly platform provides tailored options for our property, making it easier to manage and optimize our operations to our needs.” Greg Bogdan, Director of Rooms
|
 | “HotSOS has been integral in centralizing my team’s communication by providing multilingual support. The platform has allowed team members from various countries to access and manage tasks in their preferred language, which is key to promoting teamwork and efficiency in a diverse hotel environment.” Mary Wren, Director of Hotel Operations
|
Meet Amadeus Service Optimization Product Family
Discover the suite of Service Optimization solutions by Amadeus, a global leader in hospitality technology. Backed by decades of expertise from a team of experienced hospitality professionals to empower your teams with the right tools, making it easier than ever to ensure guest satisfaction while optimizing your hotel’s profitability.
Read our latests resources
