Amadeus Service Optimization

Hotel Operations Software

A Connected Culture

How can you wow hotel guests and empower teams, all while cultivating a deeply connected culture? From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays. Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.

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Using Data to Shape Hotel Operations

Looking to 2022 and beyond, hotels around the world are evaluating how to
scale-up guest satisfaction in a scaled-down world of operations and labor
shortages. Yet the reality is, as demand grows, so does the need to improve operational efficiencies.

In our new guide, Using Data to Shape Hotel Operations, we’ve compiled some
key market insights, industry trends, and best practices to help you make
thoughtful, informed decisions as you chart your course for 2022 and beyond.

In this new guide, you will access:

  • Market data you can use to prepare for increased occupancy
  • Key hospitality trend insights
  • Implications for labor shortages
  • Tips for building a successful operations plan



 

Improving Staff-Facing Technology Ranks in the Top 5 Priorities*

Human connection and collaboration are the very core of hospitality. And paired with technological innovation, hoteliers now have the power to unlock elevated service levels needed to meet modern hotel guest expectations. Amadeus Service Optimization / HotSOS Housekeeping Software offers a portfolio of innovative cloud-based hospitality solutions built to work across departments—from housekeeping and engineering to front of house and maintenance staff.

* Up from 10th in 2019, Hospitality Technology’s 2020 Lodging Technology Study (footnote)

With Amadeus Service Optimization, you can:

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  • Analyze budgets and planning analytics
  • Engage employees
  • Streamline hotel operations
  • Increase and track productivity
  • Automate hotel operations and workflows
  • Communicate across departments
  • Locate your hotel staff at any time
  • Integrates into life saving devices
  • Prioritize work
  • Dispatch work tasks
  • Communicate in real time
  • Personalize the guest experience
  • Increase positive online reviews
  • Create loyal customers
  • Deliver an elevated level of service
  • Ability to address issues from daily simple to complex issues

In 2019, more than 683,000 hotel staff members around the world used Amadeus Service Optimization solutions to prevent $90 million worth of potential guest service incidents

Bring a Spirit of Connected Culture that will Truly Resonate with Both Teams and Hotel Guests.

Fast paced environments and growing changes in consumer demands are driving an increased need for hotel service optimization. One that intelligently communicates between departments, automates operations and removes friction from manual processes. One that utilizes advanced reporting data, aiding in budget planning and accountability across your portfolio. And one that, from allocating rooms to recognizing patterns in guest behavior, can raise service levels to unprecedented heights. That is why thriving hotels around the world are investing in Amadeus Service Optimization to ensure the guest’s journey leaves a vivid imprint long after they’ve gone.

Limited Time Recovery Offer

Amadeus is Pleased to Offer Special Features and Pricing to Support Hospitality Recovery

HotSOS Select  | HotSOS  |  HotSOS Housekeeping

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Which HotSOS Housekeeping software is right for you?

HotSOS Select

(Amadeus Service Optimization) Enables select service hotels to manage:

Automate Hotel Operations
Scheduled Maintenance
Reporting
Inspections

HotSOS

(Amadeus Service Optimization) Enables all hotel properties to manage:

Advanced Task Automation
Scheduled Maintenance
Mobile Access
Inspections
Hotel Guest Management
Access to over 200+ API Integrations, including PMS

HotSOS Housekeeping

(Amadeus Service Optimization) Enables all hotel properties to manage:

Advanced Task Automation
Scheduled Maintenance
Housekeeping Automation
Mobile Access
Room Inspections
Guest Management
Access to over 200+ API Integrations, including PMS

“…helped us reduce our room attendant count..translating to $170,000 CAD savings.”

Stephane Goguely
Director of Finance, Hyatt Regency Montreal, Canada

“After rolling out HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”

Carolina Phillips
Rooms Manager, HILTON GARDEN INN
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Resource

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