How can you wow hotel guests and empower teams, all while cultivating a deeply connected culture? From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays.
Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions such as HotSOS to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.
Human connection and collaboration are the very core of hospitality. And paired with technological innovation, hoteliers now have the power to unlock elevated service levels needed to meet modern hotel guest expectations. Amadeus Service Optimization / HotSOS Software offers a portfolio of innovative cloud-based hospitality solutions built to work across departments—from housekeeping and engineering to front of house and maintenance staff.
* Up from 10th in 2019, Hospitality Technology’s 2020 Lodging Technology Study (footnote)
(Amadeus Service Optimization) Enables select service hotels to manage:
(Amadeus Service Optimization) Enables all hotel properties to manage:
(Amadeus Service Optimization) Enables all hotel properties to manage:
Fast-paced environments and growing changes in consumer demands are driving an increased need for hotel service optimization. One that intelligently communicates between departments, automates operations and removes friction from manual processes. One that utilizes advanced reporting data, aiding in budget planning and accountability across your portfolio. And one that, from allocating rooms to recognizing patterns in guest behavior, can raise service levels to unprecedented heights. That is why thriving hotels around the world are investing in Amadeus Service Optimization to ensure the guest’s journey leaves a vivid imprint long after they’ve gone.
Unlock the key highlights from an exclusive interview with Jane Pendlebury, CEO of Hospitality Professionals Association (HOSPA) - Fostering Collaboration to Drive Innovation in Hospitality.
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“After rolling out HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”
Hotels around the world are evaluating how to scale-up guest satisfaction in a scaled-down world of operations and labor shortages.
Yet the reality is, as demand grows, so does the need to improve operational efficiencies.
In our new guide, Using Data to Shape Hotel Operations, you’ll access:
