Amadeus Expands Relationship with Vouch to Improve Hotel Operations and the Guest Experience in Asia Pacific

Alison Guillot


September 19, 2023 – Today’s travelers have high expectations when it comes to their hotel stay, with personalization and digital experiences topping their wish lists according to new Amadeus research. For hoteliers impacted by ongoing labor shortages, this can be a real challenge to deliver.

To better support ongoing travel recovery in the Asia Pacific region and help hoteliers achieve high guest satisfaction ratings, Amadeus and Singapore-based Vouch are expanding on their existing HotSOS partnership. Amadeus will now offer Vouch solutions alongside its industry-leading service optimization suite. Features and benefits of the integration includes:

  • Room Request – requests made in Vouch from a guest’s mobile device are automatically pushed to HotSOS for staff fulfilment.
  • Digital Compendium – displays information about the hotel and its surrounding attractions. Guests can skip the front desk or concierge by easily searching specific keywords for fast results, with the hotel able to update the content in real-time.
  • Contactless Dining – guests can browse menus and place F&B orders on the Vouch platform which is then routed through HotSOS.

Available in multiple languages, these features empower hotels through automation to enhance the guest experience, increase revenue opportunities, and streamline daily operations. Properties can achieve considerable savings through quicker response times, reduced printing costs and paper use, as well as service recovery.

“Hotels with limited staff are in need of tools to boost productivity, lower stress among team members, and improve communication,” says Joseph Ling, Founder & CEO, Vouch. “Partnering with a respected technology provider such as Amadeus is critical to our mission of making hotel operations and traveling simple and more enjoyable for all.”

“Interactive guest messaging is a key component of the hotel experience, and we are thrilled to partner with Vouch to bring this solution to our customers in Asia Pacific,” commented Javier Campo, Vice President, Hospitality Partners, Amadeus. “These additional capabilities will reinforce our HotSOS solution as best-in-class for guest personalization and overall service, allowing guests to communicate their needs directly to hotel management at any time, with the requests tracked in a single platform.”




About Vouch

Vouch is an award-winning travel-tech company that offers digital solutions for streamlining hotel operations, enhancing guest experience and boosting revenue.

Since launching in 2016, Vouch has steadily garnered recognition for its work in catalysing digital transformation in the hospitality industry, receiving the Singapore Tourism Awards’ Best Business Innovation award in 2019, as well as being named one of PhocusWire’s “Hot 25 startups for 2021”. The company has also been shortlisted to participate in Facebook’s prestigious Startup Station Accelerator and the Amadeus Next Startup programme.

Vouch, fortified by ISO-27001 certification, showcases strong dedication to cybersecurity and data protection. This commitment, coupled with its exceptional customer service, has earned the trust of the world’s leading hospitality brands.

About Amadeus

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality providers acquire, service, and retain guests by profitability driving demand and converting them into loyal fans.

Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers. With experts in 175+ countries, we have a deep understanding of the hospitality industry and a desire to enable our hotel partners to create memorable guest experiences.

To find out more about Amadeus, visit

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