What Matters Most to Hotel Guests?
Insight from the 2019 Amadeus Hospitality Customer Conference In an event full of educational and thought leadership presentations, one of the most popular discussions was led by Hospitality Division …
Central Reservation Systems (CRS)
Hotel Guests, They Are a Changin’
Guest expectations are changing. While a clean and attractive room, friendly staff, and prompt service are expected, they are only the foundation of today’s guest experience.
Drivers of Change in Hospitality
In our largest hospitality study to date, we asked more than 7,000 travelers and industry experts to define the future of the industry. The results highlight several emerging trends for hoteliers to remain relevant, timely, and preferred in a world of evolving guest expectations and intense competition.
Make it Easy to Take it Easy
Maximize Your Hotel Systems to Simplify the Guest Journey Guest blog post from Kathryn Baker, Principal of KBB Consulting, a partner company of Total Customized Revenue Management We’r…
Introducing a CRS for the Modern Hotel Enterprise
A common problem facing hotels is the quality of their Central Reservations System.
8 Ways to Improve Hotel Guest Satisfaction
Hotels face rapidly changing guest behaviors, preferences, and expectations.
Three Considerations to Make While Preparing Your Hotel for GDPR
The General Data Protection Regulation (GDPR) will impact hotel industry practices worldwide.
Exploring the benefits of integrating key hospitality systems
Originally posted on the Amadeus Corporate Blog Jo Stanford General Manager, Hospitality EMEA/Asia, Amadeus IT Group There’s a lot of buzz around cloud technology, open systems, and the integration …
Premier Inn Upgrades to Amadeus Hospitality Technology
Originally shared on the Amadeus Corporate Blog Guest Post from Simon Jones, Managing Director, Premier Inn & Restaurants UK At Premier Inn – part of the UK’s leading hospitality business, Wh…
Premier Inn Overhauls Its Key Hospitality Systems with Amadeus
Originally Posted on the Amadeus Newsroom Whitbread Group PLC, which owns Premier Inn, signs up for two key capabilities of Amadeus’ Hospitality Platform – Central Reservation System and Property …
Personalization is Changing Your Guest Experience Infographic
Your guests want more power to customize their stay We’re giving you the power to make it easy Today’s guests want personalized experiences, but hospitality has long sold rooms based on availabili…