amadeus ACRS logo

Transforming how hotels sell, grow, and connect – with guest centricity at the core.

amadeus ACRS logo

Transforming how hotels sell, grow, and connect –
with guest centricity at the core.

Introducing

Amadeus Central Reservations System

Designed for global brands and large hotel chains

Amadeus Central Reservations System (ACRS) is a cloud-native, API-first (CRS) and the single source of truth for hotel inventory, rates, content, and policies. It's purpose built for global brands and large chains, enabling guest-centric selling, seamless multichannel distribution, and AI-driven innovation.

Explore more with an expert
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Why global brands and large hotel chains choose ACRS

As hotel portfolios grow, complexity follows — across distribution, technology, and rising guest expectations. ACRS helps global brands and large hotel chains replace fragmented systems with a single, connected, commercial foundation built for what’s next.

Trusted by leading global brands and large hotel chains

  

“We chose to move forward with Amadeus based on the potential we saw in the ACRS. With the strong process‑oriented approach Amadeus is known for, we knew that together we could augment ACRS with what was needed for MGM Resorts. We are delighted to now be live across all of our North American hotel properties and look forward to the continued innovations possible through our partnership with Amadeus.” 

Sarah Fults, Vice President Distribution

 

 

  

“Our ambition with this new distribution strategy is to transition from an in-house legacy system to a world-class, open system scalable across all regions, enabling future growth. By deepening our collaboration with Amadeus, we will leverage the advanced capabilities of the Amadeus Central Reservation System and equip our hotels and owners with a modern distribution management tool, offering a wider range of services, new revenue-generating capabilities and personalized guest experiences.” 

Alix Boulnois, Chief Digital Officer

 

 

  

“It will make the breadth of Marriott’s travel offerings more readily available to customers, giving them more choices to personalize their experience when they book travel with us.”

Drew Pinto, Global Officer, Distribution, Revenue Strategy, Engagement Centers & Global Sales

 

 

How ACRS helps hotels sell, grow, connect, & transform

Merchandising reimagined for modern hotel retailing

 

Setting a new foundation for guest-centric retailing at scale – moving hotel groups beyond static room bookings to attribute‑based shopping, bundled offers, and more flexible selling strategies. 

  • Personalized, attribute-driven shopping journeys across brands and markets 
  • Incremental revenue through packaged, non-room products and retail merchandising 
  • Portfolio-wide governance with local autonomy that ensures consistency  

Smart control to fuel growth

 

Giving hotel groups the control and consistency needed to scale confidently — balancing centralized governance with the flexibility required across brands, markets, and properties. 

  • Portfolio‑wide governance with configurable rules at brand, market, and property level
  • Smarter distribution and pricing control powered by a single source of truth 
  • Greater confidence in decisions through consistent logic and data at scale 

Open connectivity designed to work with your ecosystem

 

Designed to connect seamlessly across systems, partners, and channels – so hotel groups can modernize while building on what already works. 

  • Seamless integration with existing hotel technology
  • Consistent connectivity across distribution channels and partners
  • An open, modular foundation that evolves with your ecosystem over time 

Partnership that supports transformation

 

Real transformation takes more than technology. ACRS combines a modern platform with hands‑on partnership, helping mid‑market and multi‑property hotel groups move forward with confidence.

  • Hands-on guidance and onboarding to support you through platform evolution
  • Expertise grounded in real hotel operations, not theory
  • A trusted, long-term partner from today’s systems to what’s next

Part of a broader, connected

hospitality ecosystem

At the core of a broader hospitality ecosystem, ACRS connects reservations, distribution, sales, operations, data, and demand generation — working alongside existing hotel technology.

  • Connect across the guest journey
    From discovery through post‑stay engagement.
  • Work with existing systems
    Designed to integrate with PMS, RMS, CRM, and distribution partners.
  • Evolve within a broader platform
    Supporting growth and innovation where it makes sense.
Ready to see what the future looks like?
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