Transforming how hotels sell, grow, and connect – with guest centricity at the core.
Transforming how hotels sell, grow, and connect –
with guest centricity at the core.
Introducing
Designed for global brands and large hotel chains
Amadeus Central Reservations System (ACRS) is a cloud-native, API-first (CRS) and the single source of truth for hotel inventory, rates, content, and policies. It's purpose built for global brands and large chains, enabling guest-centric selling, seamless multichannel distribution, and AI-driven innovation.
As hotel portfolios grow, complexity follows — across distribution, technology, and rising guest expectations. ACRS helps global brands and large hotel chains replace fragmented systems with a single, connected, commercial foundation built for what’s next.
“We chose to move forward with Amadeus based on the potential we saw in the ACRS. With the strong process‑oriented approach Amadeus is known for, we knew that together we could augment ACRS with what was needed for MGM Resorts. We are delighted to now be live across all of our North American hotel properties and look forward to the continued innovations possible through our partnership with Amadeus.”
Sarah Fults, Vice President Distribution
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“Our ambition with this new distribution strategy is to transition from an in-house legacy system to a world-class, open system scalable across all regions, enabling future growth. By deepening our collaboration with Amadeus, we will leverage the advanced capabilities of the Amadeus Central Reservation System and equip our hotels and owners with a modern distribution management tool, offering a wider range of services, new revenue-generating capabilities and personalized guest experiences.”
Alix Boulnois, Chief Digital Officer
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Setting a new foundation for guest-centric retailing at scale – moving hotel groups beyond static room bookings to attribute‑based shopping, bundled offers, and more flexible selling strategies.
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Giving hotel groups the control and consistency needed to scale confidently — balancing centralized governance with the flexibility required across brands, markets, and properties.
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Designed to connect seamlessly across systems, partners, and channels – so hotel groups can modernize while building on what already works.
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Real transformation takes more than technology. ACRS combines a modern platform with hands‑on partnership, helping mid‑market and multi‑property hotel groups move forward with confidence.
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Part of a broader, connected
At the core of a broader hospitality ecosystem, ACRS connects reservations, distribution, sales, operations, data, and demand generation — working alongside existing hotel technology.