The Latest Hospitality Industry News & Trends - TravelClick

Hospitality Upgrade – TravelClick Unveils Enhanced Artificial Intelligence-Powered Guest Messenger at HITEC

TravelClick

TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, announced the upcoming release of its enhanced Guest Messenger, which is integrated into TravelClick’s Guest Management Solutions (GMS).

This latest stage of innovation, which builds on TravelClick’s recent successful launch of its new Guest Messenger feature on the GMS platform, is geared toward serving hotel guests as promptly and efficiently as possible while reducing the operational responsibilities of hoteliers. Through an advanced chat function, powered by artificial intelligence, hoteliers will now have the ability to immediately address guests’ frequently asked questions with automated, readily available responses. Questions that are not supported by the chat feature will be redirected to hotel staff members to address.

Read more at Hospitality Upgrade.

Rebuilding Hospitality: Trends in Demand, Data and Technology That are Driving Recovery

Our brand-new report “Rebuilding Hospitality: Trends in Demand, Data and Technology That are Driving Recovery” combines global hotelier insights with Amadeus business intelligence data to surface worldwide recovery trends. We dig into the specific tactics hoteliers around the world have used to navigate the challenges of COVID-19 and highlighted which trends hoteliers think are likely to stay as the industry turns a corner.