The following additional terms apply to the use of the above referenced Services. These terms are an integral part of the Agreement. To the extent of a conflict between the terms below and the terms of the Service Order or other governing agreement, the terms below will prevail. Capitalized terms used but not otherwise defined herein shall have the meanings ascribed to them in the Data License Agreement. These Amadeus Travel Intelligence Terms may be updated from time to time.
1.1. Amadeus Destinations Gateway provides air travel data and analytics to help destinations understand demand, visitor behavior, connectivity, seasonality, and growth opportunities.
1.2. Amadeus Traveler Statistics provides insights into passenger flows at airports with route-based insights on a global scale.
1.3. Amadeus Data Connect provides access to data marts which are curated, pre-built datasets.
1.4. Amadeus Air Data provides insights across different stages of the travel journey including, without limitation, travel demand, flight schedules, bookings, pricing data, aggregated passenger profiles, and travel volumes.1.5. Hotel Data Analytics provides comprehensive hotel data, including occupancy and booking data.
1.6. Amadeus Travel Intelligence Professional Services means reporting, analysis, and solution development services provided by Amadeus in connection with Travel Intelligence Services. Such services may include pre-curated reports, custom analyses, bespoke data solution
s, and other services that are not available through the standard functionality of the applicable Travel Intelligence Services.
The Amadeus support team is available from 2:00 AM EST to 5:00 PM EST through two regional hubs in Europe and North America, supported by product competency centers globally. Support teams use a severity-based case management process to drive corrective actions and escalations. Reported incidents and problems are managed according to the assigned severity level and established case handling guidelines.
3.1. If Customer instructs Amadeus to send Customer data to a third party (i.e., Customer’s designated third-party visualization provider) or receive data from a third party, Customer understands and agrees that Amadeus does not have any liability or responsibility for such third parties.
3.2. Customer acknowledges and agrees that any liability arising from the data, acts, or omissions of such third parties shall be governed solely by the agreement between Customer and the applicable third party.
3.3. To the maximum extent permitted by applicable law, Amadeus shall have no liability arising out of or relating to any third-party data, including its accuracy, completeness, timeliness, quality, availability, legality, or use, or any third-party systems, products, services, acts, omissions, or failures, regardless of whether Customer has entered into a separate agreement with such third party.
4.1. If applicable, Customer will pay for all third-party mitigation charges incurred by Amadeus in defending against distributed denial of services (DDOS) attacks that are specifically directed toward Customer.
Last updated: October 2026