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Product Sunsetting FAQs

  1. What does the term “Sunsetting” mean?

For Amadeus, “Sunsetting” is a policy that describes the end-of-life cycle used to retire a given software application (product) in its entirety or to retire its older versions. Software updates and support will no longer be provided for products that have reached their end-of-life date. Our product life cycle management policy can be found here.

 

  1. What is the rationale for sunsetting a particular product?

Sunsetting products allows us to provide our customers with the best innovation and support possible. By retiring older products, we are able to invest more in current and future solutions that offer our customers greater reliability, innovation, and value.

Products may also be sunset based on the underlying technology that the solution was built upon. Should a third-party partner no longer support a technology,  Amadeus may be unable to escalate and resolve issues.

 

  1. At what point will Amadeus stop providing support for a product that is being sunset?

Support will be provided for at least one year following the end-of-life notification. See our product life cycle management policy here for more detail.

Amadeus considers itself a partner first and a vendor second. We are fully committed to our clients and aim to ease the transition to current products.

 

  1. What does “Limited Support” mean?

Support will make a reasonable effort to resolve reported issues in its applications. Reported issues will follow standard case escalation flow within Support. If a reported issue cannot be resolved or an acceptable workaround cannot be provided at the most senior level within Support, the reported issue will not be further escalated to Development. Further, the organization will not make any program or database changes. Limited Support is offered after the End-of-Engineering.

 

  1. What if I would like to continue using a product that is being sunset?

Customers who have purchased perpetual licenses are welcome to continue using the product in their private environments beyond the end-of-life date, but will assume any associated risk, as support will not be provided. Possible risks may include increased susceptibility to viruses, data breach, and degradation of performance. For hosted and subscription-based products, licenses become inactive as of a product’s end-of-life date.

Regardless of license type, Amadeus will offer comparable alternatives wherever possible, as we are committed to maintaining our relationships with clients beyond a single product or version and its respective life cycle.

 

  1. What should I do if I receive a sunset notification from Amadeus?

Amadeus appreciates our customers and are committed to their success. Expect a proactive call from your sales representative to discuss options to transition to a current offering. Please feel free to contact your sales representative directly or submit a request to be contacted here.

 

  1. What products are planned to be sunset?

Amadeus plans to retire the following products. We will provide updates as we continue to evaluate our product offering. Dates are subject to change, per the discretion of Amadeus.

  • Hosted Daylight, as of June 30, 2018
  • Daylight, as of December 31, 2018
  • Hosted Delphi 9.5.2 and earlier, as of December 31, 2018
  • Service Pro, as of December 31, 2018
  • Delphi 9.5.2 and earlier, as of June 30, 2019
  • Hosted Delphi (all versions), as of June 30, 2019
  • Delphi Diagrams, as of June 30, 2019