With increasing demand for a more personalized guest experience, group guests will soon expect no different, seeking that same great experience they would get having individually stayed at your hotel. Although it requires extra work, perfecting the group experience can not only lead to positive reviews, but to repeat bookings for both the individuals and groups involved. To help you understand and explore the missed opportunity of group personalization we’ve created the eBook Delivering on Group Personalization- The New Rule Book for Executing and Enhancing Your Group’s Guest Experiences. It identifies key opportunities for hoteliers to capitalize on during the group stay.
Learn how personalization for groups can enhance your group sales and event planning experience and make your hotel stand out from the competition.
Our eBook Includes:
• Understanding guest expectations
• The importance of personalization
• Insight into the new group planning journey