The Guide to Future-Proofing Operations to Drive Revenue and Address the New Realities of Guest Relations

Hotel Management 2020

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While 2020 has been a challenging year for the hospitality industry, our goal is to continue to provide you with relevant resources to help you address your business needs – whether you’re still in the midst of challenges or preparing for recovery.

In conjunction with our industry partners at Hospitality Sales and Marketing Association International (HSMAI), Institute of Hospitality (IoH), and the Hospitality Professionals Association (HOSPA), we’ve created a series of Hospitality Recovery guides to provide strategies and tips for successful recovery and reopenings across 4 key functional areas – Marketing, Sales, Revenue Management, and Operations.

Together, we interviewed global industry stakeholders, conducted market surveys, and pulled from our expertise to provide actionable advice that we hope will help any property best prepare for reopening and recovery.

View the Recovery GuidesWith the hospitality industry growing year over year, there’s never been a better time for forward-thinking hotel managers to define and execute business goals. To help you, we’ve created the eBook Hotel Management 2020 –The Guide to Future-Proofing Operations to Drive Revenue and Address the New Realities of Guest Relations. It identifies key challenges in the industry and actionable solutions that your team can begin to implement today.

Learn innovative ways to manage guest expectations in hotel reservations, ensure sustainable growth in sales and catering, and streamline operations.

These areas include:

  • Mastering the hotel reservations process and channel management
  • Building and nurturing relationships to grow your sales, catering & event management business
  • Leveraging technology to support operational excellence
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