Highlighting key performance indicators such as lost calls analysis
Flexible coverage options
Adaptable to your needs
Constant monitoring and optimization
Ensuring your voice channel is at peak performance
Meeting your evolving needs
Professional agents who serve as an extension of your hotel, selling your property’s unique features and benefits, providing a superior guest booking experience and maximizing revenue per booking
Seamless matching of each guest with the right agent, whether guests call directly or are prompted to call from your website
High conversion rates that support your property’s unique revenue goals
Overflow (includes after hours)
Mitigates abandonment during peak volume periods, employee call-outs, vacations, attrition, and seasonality.
Allows hotels to decide how many rings (industry standard; 3 rings) before overflowing to VoicePro agents for assistance.
Provides professional/seasoned VoicePro agents to assist during after business hours and/or office closure.
Can be leveraged to help reduce stress levels among on-property staff and improve morale (i.e. The front desk phone is constantly ringing while attempting to check in guests, reduction in night audit errors due to multi-tasking).
Full Service 24/7
Most comprehensive service coverage option; reducing seasonal payroll cost of temporary employees.
Provides full-service coverage 24/7, 365 days a year, all bank and national holidays.
Hotels can expect to see a 30% increase in call volume and a substantial reduction in abandonment.
Average gross conversion of 26% and net conversion of 66%