For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.


Amadeus Hospitality Operations Support

Languages supported: English, Spanish, Mandarin, Cantonese, Malay

Products supported: HotSOS, HotSOS Mild, HotSOS Housekeeping

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Contact Support

LiveChat is available during Office Hours for HotSOS and REX customers.
LiveChat is available during Office Hours for HotSOS and HotSOS Housekeeping customers.

US Toll Free: 800.820.2573

Worldwide: +1 305.256.0429

UK: +44 203.734.8072

UAE: + 971 (800) 035704328

Singapore: + 65 (800) 4922229

Hong Kong: + 852 (800) 906783

Calls are answered in the order in which they are received. HotSOS and
HotSOS Housekeeping customers have 24 hour phone Support.

Office Hours: Sunday 9:00PM – Friday 9:00PM ET

US Offices Closed (5:30AM – 9:00PM ET): Memorial Day, Independence Day, Labor Day,
Thanksgiving, Day AfterThanksgiving, Christmas Day and New Years Day

Singapore Offices Closed (9:00AM – 5:30PM SGT): Chinese New Year, Good Friday,
Labour Day, Veska Day,Haru Raya Puasa, National Day, Hari Raya Haji, Deepavali, Christmas Day and New Years Day