Amadeus Awarded 2019 Achievement in Customer Excellence

Alison Guillot

2019 Confirmit Ace Award Amadeus

14th Annual ACE Awards Recognize Outstanding Customer Experiences Programs Driving Business Intelligence


[Portsmouth, NH] – May 14, 2019 – Global hospitality technology provider Amadeus has been awarded a 2019 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer, Innovation in Customer or Employee Engagement, and B2B categories. This honor demonstrates Amadeus’ exceptional commitment and unique approach to customer experience programs and driving change across the business.

Confirmit’s ACE Awards program was established in 2005 in order to honor their clients’ dedication to using the Voice of the Customer to drive business success. As a recipient of a Confirmit ACE Award, Amadeus has demonstrated its dedication to customers, and successful application of its Voice of the Customer program ensuring the company makes better decisions and sees better outcomes.

“We are very proud to be a recipient of a 2019 Confirmit ACE Award, as it reinforces our enterprise-wide commitment to complete customer-centricity,” said Bill Sintiris, Head of Operations for the Hospitality Division of Amadeus. “Working alongside Confirmit to custom build a VoC program has not only provided us with more actionable data and insights but also better business outcomes. The ACE Awards are motivating us to progress our program even further so our customers see that we are always working to stay ahead of the curve, and striving to move the benchmark higher than our competitors.”

“We are delighted to honor Amadeus with a 2019 Confirmit ACE Award,” said Ken Østreng, CEO of Confirmit. “Customer Experience is a critical component of great business decision-making and it is wonderful to be able to recognize organizations who truly understand this. The Confirmit team is proud to work with companies who are committed to customer-centricity across the entire experience ecosystem.”


# # #

About Confirmit ACE Awards

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2019 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2018. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit

About Confirmit

Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback/data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, RS Components, QRS, and Swisscom. Visit for more information.