Grand Wailea, a Waldorf Astoria Resort on Automation & Change Management

Eric Oppegaard

Recorded at the Amadeus Hospitality Customer Conference, Kristi Millhiser from the Grand Wailea, a Waldorf Astoria Resort discusses Automation and Proactive Change Management with HotSOS.

 





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Drivers of Change in Hospitality

Drivers of Change in Hospitality

In our largest hospitality study to date, we asked more than 7,000 travelers and industry experts to define the future of the industry. The results highlight several emerging trends for hoteliers to remain relevant, timely, and preferred in a world of evolving guest expectations and intense competition.