Meet the Most Comprehensive Service Optimization Solution in the Market Today, the New HotSOS Experience

Gain competitive edge by setting a new standard of efficiency across operations with the best of Amadeus Service Optimization, reinvented for the future of hotel operations.

Special Recovery Offer 

The New HotSOS Experience

Starting at $3 per month

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It's the best of Amadeus Service Optimization, built for the future of hotel operations. With the New HotSOS Experience, You Can:

Maximize Efficiency with the Newest, Most Comprehensive Service Optimization Solution in the Market Today

  • Increase team productivity with enhanced functionality, easy-to-use navigation, and modern interface.

Empower Teams with the Support Needed to Do More with Less

  • Reduce staff onboarding and training time with new in-line training, search functionality, and ‘tips tool’ offering guidance throughout the solution.

Optimize Labor and Guest Response Times

  • Analyze key reporting and data points with dynamic operational dashboards, labor output metrics, and guest amenity request features.

Gain the Ultimate Competitive Edge with an Expansive Network of Compatible Vendors

  • Elevate your operations though a growing integrated ecosystem to meet evolving market demands.

Elevate Data and Security Measures with a New Web-Based Application

  • Increase privacy protection with a new, advanced deployment model that seamlessly updates for new features, enhancements, and advanced security controls.

In 2019, Amadeus Service Optimization Solutions made a world of difference to:

  • Save $375mil globally and $177 approx per guest room
  • Expedite the cleaning of over 123mil rooms to improve room readiness
  • Prevent over $90mil worth of potential guest service recoveries
  • Expedite and execute over 150mil service orders to reduce manual effort
  • Increase online review scores by completing over 5.9mil guest room and staff service inspections

Improving Staff-Facing Technology Ranks in the Top 5 Priorities for 2021.

From ensuring basic customer needs are met, to executing highly personalized and anticipatory service, Amadeus Service Optimization solutions prioritize behind-the-scenes work to inspire exceptional stays. Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.

Customers who trust Amadeus

Using Data to Shape Hotel Operations

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