Promo page – HotSOS

Achieve Operational Excellence with HotSOS

Experience the power of Amadeus' industry-leading HotSOS hotel operations software—with new, enhanced efficiency standards.

We currently have limited-time offers depending on your property type. To learn more, click the button to the right.

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Everything you need to:

		Achieve operational perfection
		Enhance your guest's experiences
		Make better data-driven operational decisions

Hoteliers rank the adoption of technology that streamlines operations as top priority

Globally supporting hotel properties spanning across 175 countries, industry leaders trust Amadeus Service Optimization solutions to make a world of difference in automating hotel operations, reducing labor costs, improving service speed and engaging teams.

An African American hotel guest is with her son at the apartment door, she is being catered with lavish room service by the waiter.

Meet basic customer needs, execute highly personalized and anticipatory service, and prioritize behind-the-scenes work to inspire exceptional stays.

Maximize Efficiency with a New, More Intuitive Experience

		Increase team engagement and productivity with enhanced functionality, easy-to-use navigation, and new, modern interface built for the future of hotel operations.
		Reduce staff onboarding and training time with new in-line training, search, and help functionality, while a new tips tool offers guidance support throughout the solution.
		Increase productivity with the ability to send and receive messages, service orders, and report notifications in real time.

Optimize Labor to Create More Meaningful Experiences

		By automating communications, you can unlock staff capabilities to complete more proactive tasks and have open lines of communication throughout operations to deliver a higher level of guest service at a more rapid pace.
		Increase the speed of guest request response times with a new delivery orders feature to generate multiple guest amenity requests at one time.
		Optimize labor with the ability to analyze monthly or forward-looking annual schedules and corresponding expected labor output with newly improved scheduling and calendar views capabilities.
		Create more meaningful interactions with your guests through profiling tools that provide important information about their individual preferences and needs. Recognize returning hotel guests, be aware of special requests or occasions, and gather other attributes to make sure every experience is a personalized one.

Gain a 360° View of your Hotel

		Be able to see team and individual productivity in real time via tailored dashboards, ensure any escalations are rapidly mitigated and prioritize critical communications.
		Allow critical communications and changes in priority to be disseminated instantly to the right team member at the right time.
		Streamline complex preventative maintenance projects for increased efficiency, while easily collaborating across departments for projects.
		Pull reports and analyze operational data to understand your biggest challenges so you can develop ways to solve for them. Understanding your business today paves the way for a better business tomorrow.

What our clients say about us

“HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level .”

Jorine Heutink, Executive Housekeeper

“I definitely could not do my job as effectively and smoothly, or manage our property's assets, without having HotSOS.”

Rudy García, Director of Facility Services

“HotSOS has immensely helped our operation be much more efficient and customer-focused, and is embraced by every level of our organization. We couldn't imagine our operation without it.”

Roman Husock, Director of Rooms

“By implementing robust housekeeping schedules, centralizing information on occupancy, and enabling housekeeping and maintenance issues to be resolved rapidly, HotSOS equips hotels and their staff with an arsenal of features to deal with unexpected difficulties.”

Rudy Garcia, Director of Facility Services

“HotSOS has been integral in centralizing my team's communication by providing multilingual support. It has allowed teams from various countries to access and manage tasks in their preferred language, which is key to promoting teamwork and efficiency in a diverse hotel environment.”

Mary Wren, Director of Hotel Operations

Achieve Operational Excellence with HotSOS

Everything you need to:

Hoteliers rank the adoption of technology that streamlines operations as top priority

What our clients say about us

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