The Hotelier’s Guide to Managing Online Reviews

Managing Online Hotel Reviews Guide

As online reviews have moved customer service into the public eye, travelers’ expectations have risen as well. They expect assistance from hotels faster than ever. So, what’s at stake? Not answering a comment (especially if it’s a complaint) on social media has proven to decrease customer advocacy by 50%, which could spell disaster for a hotel’s bottom line.

We’ve created The Hotelier’s Guide to Managing Online Reviews to help you monitor your online presence. Download your free copy to receive:

  • 10 best practices for responding to online reviews
  • 3 response templates for email or online reviews
  • 2 response templates for social media reviews

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