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What keeps hotel executives up all night? How about everything.

Today, hoteliers worldwide trust Amadeus Service Optimization Solutions to automate and streamline their workflow of operations in order to increase efficiencies, reduce costs and engage their employees in personalizing the guest experience.

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Amadeus Service Optimization Solutions

Today, travelers are often directly interacting with third parties, such as OTAs, to book, modify and confirm hotel reservations. Generation App is primarily using social media and mobile chatting to share reviews and seek out opinions. These behaviors are directly diminishing guest engagement with hotels. A recent study shows that only 22% of hotel guests were engaged in their last trip to a hotel.

Over 70% of global hotels brands in over 70 countries trust Amadeus Service Optimization Solutions to streamline their workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests.

 

Overview

 

Client Success

“After launching HotSOS Housekeeping at the entire property, room attendants are more efficient, translating to a 14% increase in productivity and a total labor savings of $136,000 yearly.”


Stephane Goguely
Director of Finance
Hyatt Regency Montreal, Canada

Amadeus Service Optimization Clients

Additional Success Stories

“Since we got HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”

Carolina Phillips

Rooms Manager

HILTON GARDEN INN

“Since February of 2015, HotSOS Housekeeping has helped us reduce our room attendant count by two on a daily basis. This translates to $170,000 canadian dollars/yearly in labor cost!”

Stephane Goguely

Director of Finance

HYATT REGENCY MONTREAL, CANADA

“After launching HotSOS Housekeeping at the entire property, room attendants are more efficient, translating to a 14% increase in productivity and a total labor savings of $136,000 yearly.”

Eli Brewer

Operations Analyst

BOCA RATON RESORT & CLUB, A WALDORF ASTORIA RESORT

Don’t be shy: Voicing your requests for a better hospitality experience

John-Michael Jenkins

Originally posted on the Amadeus Corporate Blog I want more towels, or to order room service, but in order to call the right number (some hotels it’s 0, or 9, or 1), I first have to look for the instructions manual in the room, then find the right number and call it. But what if…

How do my in room resources impact the guest experience?

John-Michael Jenkins

Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing…

Guest Experience Matters

John-Michael Jenkins

As you prepare to allocate your IT spend in 2017, take a minute to explore how operations is the backbone of the guest experience. How to Differentiate Yourself The guest experience is where hotels are looking to invest as a differentiator heading into the future. According to 32 Customer Experience Statistics You Need to Know…