Amadeus Service Optimization Solutions
Today, travelers are often directly interacting with third parties, such as OTAs, to book, modify and confirm hotel reservations. Generation App is primarily using social media and mobile chatting to share reviews and seek out opinions. These behaviors are directly diminishing guest engagement with hotels. A recent study shows that only 22% of hotel guests were engaged in their last trip to a hotel.
Over 70% of global hotels brands in over 70 countries trust Amadeus Service Optimization Solutions to streamline their workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests.
Reduces guest incidents, optimizes requests and schedules preventative maintenance
Lite version of HotSOS designed for select service hotels
Automates housekeeping operations and prioritization of guestrooms cleaning process
Amadeus Service Optimization Clients
Additional Success Stories
“Since we got HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”
“Since February of 2015, HotSOS Housekeeping has helped us reduce our room attendant count by two on a daily basis. This translates to $170,000 canadian dollars/yearly in labor cost!”
Day-to-day operations present countless opportunities to engage guests, elevate the guest experience and turn satisfied customers into brand advocates. Hotel operations, especially housekeeping, maintenance and guest service functions, demand the ability to execute flawlessly and at peak efficiency. Delivering on these opportunities with efficiency and without the help of technology is no small task. In…
Collecting behavioral and transactional consumer data to personalize experiences is no longer off-limits. In fact, it’s become an expectation almost anywhere you go. To put it in perspective, an Accenture report analyzed consumer behavior and found that people are more likely to buy (online or offline) if the company: Recognizes them by name – 56%…
Understanding the top priorities of today’s fastest growing hospitality segment A recent report from Smith Travel Research shows the pipeline of US hotel construction rapidly growing in the Select Service market.1 Key drivers for this growth are founded primarily on meeting the evolving needs of guests while also leveraging the cost efficiency of Select Service…