Amadeus Service Optimization Solutions
Today, travelers are often directly interacting with third parties, such as OTAs, to book, modify and confirm hotel reservations. Generation App is primarily using social media and mobile chatting to share reviews and seek out opinions. These behaviors are directly diminishing guest engagement with hotels. A recent study shows that only 22% of hotel guests were engaged in their last trip to a hotel.
Over 70% of global hotels brands in over 70 countries trust Amadeus Service Optimization Solutions to streamline their workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests.
Reduces guest incidents, optimizes requests and schedules preventative maintenance
Lite version of HotSOS designed for select service hotels
Automates housekeeping operations and prioritization of guestrooms cleaning process
Amadeus Service Optimization Clients
Additional Success Stories
“Since we got HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”
“Since February of 2015, HotSOS Housekeeping has helped us reduce our room attendant count by two on a daily basis. This translates to $170,000 canadian dollars/yearly in labor cost!”
Improve daily operations with a hospitality technology solution that can automate processes for greater time savings We all know the old saying “Time is money.” It’s especially true in hospitality, one of the most fast-paced industries out there today. Hotel employees are constantly required to multi-task and jump from system to system to answer guest…
2018 is the year of personalized experiences. Today’s travelers are tech-savvy and expect to find more comforts of home within their hotel room – everything from voice activated assistants to smart TVs and mobile room keys. Guests are more connected than ever before, and are keen to interact and share information with brands they are…
Security is a hot topic in the hospitality industry. Hotel staff are not only worried about their personal safety through their workday, but also your guests. According to a study by Carlson Wagonlit Travel, more than 50% of people surveyed said they worry about an intruder during their hotel stay. And as a general precaution…