Amadeus Service Optimization Solutions
Today, travelers are often directly interacting with third parties, such as OTAs, to book, modify and confirm hotel reservations. Generation App is primarily using social media and mobile chatting to share reviews and seek out opinions. These behaviors are directly diminishing guest engagement with hotels. A recent study shows that only 22% of hotel guests were engaged in their last trip to a hotel.
Over 70% of global hotels brands in over 70 countries trust Amadeus Service Optimization Solutions to streamline their workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests.
Reduces guest incidents, optimizes requests and schedules preventative maintenance
Lite version of HotSOS designed for select service hotels
Automates housekeeping operations and prioritization of guestrooms cleaning process
Amadeus Service Optimization Clients
Additional Success Stories
“Since we got HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”
“Since February of 2015, HotSOS Housekeeping has helped us reduce our room attendant count by two on a daily basis. This translates to $170,000 canadian dollars/yearly in labor cost!”
With the number of guest intimacy and staff enablement solutions on the market today, how do you decide which ones will bring the most value to your guests and your employees? Amadeus recently joined some of our platform integration partners at an open forum in Las Vegas. The sessions provided venues with practical business scenarios…
How Amadeus HotSOS seamlessly works with Zingle’s Hotel Guest Messaging Solution to provide a faster and more personalized guest experience. It’s all about the guests! The future of hotel success heavily relies on delivering a personalized and memorable experience that keeps them coming back. Gartner predicts that by 2018, more than 50% of organizations will…
Originally posted on the Amadeus Corporate Blog I want more towels, or to order room service, but in order to call the right number (some hotels it’s 0, or 9, or 1), I first have to look for the instructions manual in the room, then find the right number and call it. But what if…