Amadeus Service Optimization Solutions
Today, travelers are often directly interacting with third parties, such as OTAs, to book, modify and confirm hotel reservations. Generation App is primarily using social media and mobile chatting to share reviews and seek out opinions. These behaviors are directly diminishing guest engagement with hotels. A recent study shows that only 22% of hotel guests were engaged in their last trip to a hotel.
Over 70% of global hotels brands in over 70 countries trust Amadeus Service Optimization Solutions to streamline their workflow of operations in an effort to increase efficiencies, reduce costs and engage their employees to deliver the brand’s promise to their guests.
Overview
HotSOS
Reduces guest incidents, optimizes requests and schedules preventative maintenance
HotSOS Mild
Lite version of HotSOS designed for select service hotels
HotSOS Housekeeping
Automates housekeeping operations and prioritization of guestrooms cleaning process
Amadeus Service Optimization Clients




Additional Success Stories

“Since we got HotSOS, we were able to increase the efficiency of our maintenance team by 30% through proactive PM scheduling programs which resulted in a 20% decrease in our guest room complaints.”
“Since February of 2015, HotSOS Housekeeping has helped us reduce our room attendant count by two on a daily basis. This translates to $170,000 canadian dollars/yearly in labor cost!”
How to Influence Approval for A New Hotel Management System
So, You’ve Decided That You Need A New Hotel Management System Some time ago, you decided that your existing Hotel Management System probably needs an upgrade. Maybe reliability or security have been an issue. Perhaps you don’t have some functionality that you need for guest satisfaction or labor efficiency, or your system cost is too…
How to Write a Compelling Hotel Guest Welcome Letter [with Three Free Downloadable Templates!]
Providing a memorable guest experience is one of the most important goals for hoteliers today. To do this, hoteliers must get to know their guests and provide a personalized experience that goes above and beyond. One small, but important piece in providing this memorable experience is writing a compelling and personal hotel welcome letter. In…
Hotel Management 2020
Today’s hotel managers are juggling familiar goals with new challenges and ever-growing guest expectations. Whether they’re running a full-service luxury resort or basic economy property, any seasoned GM knows their goals remain the same – create exceptional guest experiences and empower their teams to deliver them. This is in addition to the hard reality of…