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Providing a memorable guest experience is one of the most important goals for hoteliers today. To do this, hoteliers must get to know their guests and provide a personalized experience that goes above and beyond. One small, but important piece in providing this memorable experience is writing a compelling and personal hotel welcome letter. In…
Our service optimization team was center stage at Florida International University showcasing Hospitality Technology development to skilled Computer Science majors.
Originally shared on Hotel News ME Diversifying from its core focus on airlines, Amadeus has announced a number of huge developments over recent months; including the acquisitions of Hotel SystemsPro, Newmarket International and Itesso. Jeff Hiscox, president and CEO of Newmarket, an Amadeus company, explains why hotels are getting the airline distribution makeover and how Amazon…
Michael Borum, Turf Valley, on optimizing hotel meeting space
Landon Stafford, IHG, on what the hospitality industry has done well
Technology still has a role in personalized services Personalization of goods and services has been around for longer than you might think. In the past, consumers were used to turning up at the local café for their morning coffee to find the waiter had it ready and waiting for them, made just how they like it.…
Kim Severino, Holiday Inn, on the piece of hotel technology she cannot live without
New Portal Enables Partners to Develop the Next Generation of Integrated Hospitality Applications Newmarket®, an Amadeus company, today announced the public launch of the Newmarket Web Services (NWS) Developer Portal, enabling hospitality technology partners to accelerate application delivery and improve customer and guest experiences.
Is it me or does time seem to be going by faster? With the passing of time comes an increased pace of change. Consider various things that impact the rate of change on your business:
John O’Flynn, Trump International Beach Resort, on changes needed for success in hotel industry
