Agency360 - Amadeus Hospitality


Agency360 Courses

Click a level to view the courses:

Basic Courses

Get started! These courses provide a look at the basic functionality and navigation. You can also explore an overview of Agency360’s “dashboards” (pages).
Click the course name to view the full course description. To view a quick course description, hover the course name.

Course Name Method Language Availability Recorded Session Participant Guide
Agency360 Getting Started NEW!

This course introduces you to Agency360 and provides an overview of its basic functions and navigations, plus an overview of each of the application’s reports, alerts, filters, Online Help, tips and shortcuts, and much more. Completion of this course provides you with the tools that lead to a more efficient, enriched user experience from the very first time you log in to the platform.

Webinar English View schedule English
Spanish
French
Italian
English
Spanish
French
Italian
Chinese
Agency360 Property Edition Dashboards

The Agency360 Property Edition Dashboards is comprised of video quick tours that provide the foundation for using the Agency360 application. These tours identify the components of the various dashboards within the system, guide you in how to quickly navigate through the system, and help you understand the historical, current, and future productivity of your property.
You can also access these same quick tours from the online help for each dashboard.

Self-Paced English 24/7
Agency360 Express Edition

This course introduces Agency360 Express Edition users to the application and ensures an optimal user experience.
If you subscribe to either the Property or Enterprise editions of Agency360, refer to those courses.

Recording English 24/7 English English-NA

NA – Not available

Intermediate Courses

Show me more! Once you are comfortable with Agency360360 basics, you are ready to see these functions in action. These role-based courses take you deeper into the Agency360 application, enabling you to better manage and grow your GDS travel agency business.
Click the course name to view the full course description. To view a quick course description, hover the course name.

Course Name Method Language Availability Recorded Session Participant Guide
Agency360 Agency Targeting

This course is perfect for directors of sales and marketing who are searching for effective ways to mine Agency360 data for new agency business opportunities. The course focuses on the Agency Targeting and Agency Profile dashboards as well as the Source Markets dashboard to demonstrate how to identify potential new agency channel business.

Webinar English
Spanish
French
Italian
Mandarin
View schedule English
Spanish
French
Italian
Mandarin
German
English
Spanish
French
Italian
Chinese
Agency360 Revenue Management

This course unwraps how to use the revenue management and sales focused Agency360 dashboards to best target the GDS business you need. Learn to leverage your strengths and opportunities for increased revenue growth.

Webinar English
Spanish
French
Italian
Mandarin
View schedule English
Spanish
French
Italian
Mandarin
English
Spanish
French
Italian
Chinese
Advanced Courses

Now manage your GDS business across your entire group of hotels! Users at the regional, cluster, or corporate levels will want to explore this version of Agency360 that roles up metrics from multiple properties into a single application.
Click the course name to view the full course description. To view a quick course description, hover the course name.

Course Name Method Language Availability Recorded Session Participant Guide
Demand360: Integration with Agency360

This course provides an exploration of Demand360’s integrated displays, with a focus on the Pace and Agencies report, which draws information from both Demand360 and Agency360 databases! Then we explore additional Agency360 integrations throughout both the Original and Quick View versions of Demand360 that enable you to monitor overall GDS Channel and Negotiated segment performance, then drill down to Agency360 to view specific agencies for targeting.

Webinar English
Spanish
French
Italian
Mandarin
View schedule English
Spanish
French-NA
Italian-NA
Mandarin
English
Spanish
French
Italian
Chinese
Agency360 Enterprise Edition

This session guides you through Agency360 Enterprise Edition (Agency and Industry Intelligence) navigation and Help options on a path of discovery to business information. Through a process of demonstration and evaluation, you learn to view portfolio management, pacing and agency targeting information for your enterprise. In addition, you access a Global Industry Analysis of the GDS channel. Review global markets and make informed investment decisions based on dynamic information.

Webinar English
Spanish
French
Italian
By Request English-NA English

NA – Not available


Agency360 Online Help

Online help systems are available in:

  • Agency360
  • Agency360 Express
  • Agency360 Enterprise
Online help provides product information including:

  • Page and Field descriptions
  • How to steps
  • Functionality
You’ll also find quick access to:

How to Access Agency360 Online Help

Once you have logged into Agency360, click the Help link or icon. Context sensitive help can be accessed via the icon or section title.


Agency360 Release Information

Agency360 Q2 2020 Client Release Information


About Agency360

Find information on Agency360.