Channel Management

Channel Management products include:

  • Channel Management
  • iHotelier OTA Sync
  • iHotelier OTA Sync DIRECT
  • Channel Management Sync

Training for Channel Management includes:

Also find links to:

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CHANNEL MANAGEMENT TRAINING MAP
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COURSES BY ROLE
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Channel Management Courses

Click a level to view the courses:

Basic Courses

Get started! These courses are perfect for the new Channel Management user or those who need a quick refresh. Learn the basics of yielding your ARI updates and generating submission reporting.
Click the course name to view the full course description. To view a quick course description, hover the course name.

Course Name Method Language Availability On-Demand Session Participant Guide
Channel Management Essentials

This course reviews the steps to manage your extranets through the Channel Management application. Learn how to easily manage your rates, availability and inventory allotments on up to 800 extranets and OTA’s as well as generate instant reporting.

Also available as the Channel Management Overview self-paced course.

On-Demand English 24/7 English
Spanish
French
Italian
Mandarin
German – NA
Portuguese
English
Spanish
French
Italian
Chinese
German
Portuguese
Channel Management Overview

This course reviews the steps and best practices to manage your extranets through the Channel Management application. Learn how to easily manage user settings as well as your rates, availability and inventory allotments on over 800 extranets and OTAs as well as generate instant reporting. This course includes optional content on advanced features such as quick and easyways to sync your blackout dates with Snapshots Sync, how to copy information from one extranet to another using Channel Sync and how to manage IDeaS decision files.
Also available as the Channel Management EssentialsChannel Management Advanced, and Channel Management with IDeaS webinar courses.

Self-Paced English 24/7
Channel Management Sync Essentials

This course examines the functionality that enables you to manage all channels from a single source and explains how to quickly and easily update inventory, restrictions and rates for Online Travel Agencies. It also covers how to view reservation delivery and reporting within RoomRez and the Channel Management application.

On-Demand English 24/7 English English

NA – Not available

Intermediate Courses

Show me more! Once you are comfortable with the basic functionality of Channel Management, use these courses to learn more advanced yielding methods to fine tune inventory and yield to special event dates.
Click the course name to view the full course description. To view a quick course description, hover the course name.

Course Name Method Language Availability On-Demand Session Participant Guide
iHotelier OTA Sync

This course examines the functionality that allows you to manage all channels from a single source – the iHotelier Central Reservation System. The course includes quick and easy ways to update inventory, restrictions and rates for Online Travel Agencies in iHotelier. It also covers how to manage your iHotelier OTA Sync submissions, reservation delivery, OTA mapping and reporting within the self-management OTA dashboards.

Webinar English
Spanish
French
Italian-NA
View schedule English
Spanish
French
Italian
English
Spanish
French
Italian
iHotelier OTA Sync DIRECT NEW!

This course examines the functionality that allows you to manage Booking.com and Expedia directly from iHotelier. It includes quick and easy ways to update inventory, restrictions and pricing as well as enables you to view reservation delivery and manage your OTA connections in the self-service dashboards.

On-Demand English 24/7 English English
OTA Dashboards Overview

This course reviews the self-management OTA dashboards. Learn to analyze and manage your iHotelier OTA Sync submissions and reservations as well as your OTA channel mapping.
This course’s content is included in the iHotelier OTA Sync course.

Self-Paced English 24/7
Advanced Courses

Grow your business! Once you are comfortable with the basic functionality of Channel Management, use these courses to learn more advanced yielding methods to fine tune inventory and yield to special event dates.
Click the course name to view the full course description. To view a quick course description, hover the course name.

Course Name Method Language Availability On-Demand Session Participant Guide
Channel Management Advanced

This course examines the advanced inventory management and yielding tools available in the Channel Management application. It includes quick and easyways to sync your blackout dates with Snapshots Sync and copy information from one extranet to another using Channel Sync. The course assumes the fundamental knowledge gained from the Channel Management Essentials course.
Also available as the Channel Management Overview self-paced course.

On-Demand English 24/7 English
Spanish
French
Italian
English
Spanish
French
Italian
German
Channel Management with IDeaS

This course reviews the steps to manage your extranets through the Channel Management application using IDeaS decision files. Learn how to setup Room Differentials and activate automatic processing for IDeaS decision files.

Also available as the Channel Management Overview self-paced course.

On-Demand English 24/7 English English
Spanish
French
Italian
Channel Management Markups and
Room Mappings

This course reviews the steps to manage your Markups and Room Mappings through the Channel Management application. Learn how to add new room types and rate plans, change your mark ups and update OTA channel currency.

Self-Paced English 24/7


Channel Management Documentation

Implementation Guide
Use the following guide to complete the online implementation process for Channel Management:


Channel Management Online Help

Online help provides product information including:

  • Page and Field descriptions
  • How to steps
  • Functionality

You’ll also find quick access to:

How to Access Channel Management Online Help

Once you have logged into Channel Management, click the Help icons.


About Channel Management

Find information on Channel Management.