Training Webinars

The webinar sessions are available to all users of HotSOS (new version).

  • Are you new to HotSOS and just learning the product? Scroll down and click the tabs to see what we offer:
    • User sessions – These sessions are intended for anyone who primarily use a PC and/or mobile device to enter and monitor service orders or take action on a service order.
    • Property Administrator sessions – These sessions are intended for anyone who will be responsible for updating and managing HotSOS database (ie. Locations, Issues, Personnel, Business Rules, Devices, etc.).

Note: For property administrators, it is recommended you attend both Property Administrator and User sessions.

  • Are you an existing user looking to refresh your skills? Register just for the sessions that interest you.
User Sessions
Property Administrator Sessions

How to Access

  • To view a description of the session, click the session name.
  • To register for the live webinar, click the View schedule link and complete the form.
Session Name Level On-Demand May
HotSOS Console – Part 1

Our primary goal in the hospitality industry is to take care of our guests. Come to this session to learn how to create service orders, add clarifying information, and interpreting what you see.

Basic On-Demand View schedule
HotSOS Console – Part 2

To stay on top of our guests requests, all of our team members need to be in the know. Come to this session to learn how to take action on service orders, filter and personalize them.

Basic On-Demand View schedule
HotSOS Console – Part 3

Ensuring guest satisfaction is a daily practice. Come to this session to learn how to create a guest related service orders, perform follow ups calls, and defer service orders.

Basic On-Demand View schedule
HotSOS Mobile – Part 1

You’ve received a Service Order to complete… now what? Come to this session to learn how to navigate your device, take action on the service orders, filter and personalize them.

Basic On-Demand View schedule
HotSOS Mobile – Part 2

Navigating the device is cool but I need to create service orders and communicate with my team. Come to this session to learn how to create service orders and send messages right from your device.

Basic On-Demand View schedule
HotSOS – Graphs and Reports 1

Reports can help see how many guest and non-guests orders are being created and how long it’s taking to complete them. Come to this session to learn how to run reports.

Intermediate On-Demand View schedule
HotSOS – Graphs and Reports 2

Reports can help see how many guest and non-guests orders are being created and are important not only to determine our teams productivity, but also to track common issues/requests. Watch this video to learn how to run these.

Intermediate On-Demand View schedule
HotSOS – Graphs and Reports 3

We know that reports are important not only to determine our teams productivity, but also to see common requests and issues. Whether it be daily, weekly, monthly saving and/or scheduling those favorite reports makes operation easier.

Intermediate On-Demand View schedule
HotSOS – Mobile 3

Your device is working out great but you know there has to be more that you can do to be even more efficient. Come to this session to learn how to manage your service orders by filtering and searching, as well as adding labor and parts.

Advanced On-Demand View schedule

How to Access

  • To view a description of the session, click the session name.
  • To register for the live webinar, click the View schedule link and complete the form.
Session Name Level On-Demand May
HotSOS – User Management 1

This session is intended for property administrators. As an administrator, you are responsible for managing users and their access. Come to this session to learn how to create and modify users, manage their level of access and add them to teams.

Basic On-Demand View schedule
HotSOS – Data Management 1 – Rooms, EQ & Issues

This session is intended for property administrators. Keeping track of rooms and equipment Is a big responsibility; also, administrators need to be able to keep track of issues. Come to this session to learn how to create and modify these in HotSOS to make your world a little easier.

Basic On-Demand View schedule
HotSOS – Business Rules 1

This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Come to this session to learn how to create rules to ensure a smooth operation.

Basic On-Demand View schedule
HotSOS – PMS Rules

This session is intended for property administrators. In hotels you probably have many tools available to you. You can utilize these tools together to ensure a smooth operation at your property. Come to this session to learn how your Property Management System (PMS) can assist with creating service orders. You will also learn how to modify the rules in place.

Basic On-Demand View schedule
HotSOS – Data Management 2 – Areas & Standards

This session is intended for property administrators. The use of areas and standards makes reporting and recording of service orders easier. Come to this session to learn how to create and modify these for proper dispatch to the appropriate teams.

Intermediate On-Demand View schedule
HotSOS – Business Rules 2

This session is intended for property administrators. Anything you can to do automate your process makes your job easier. Come to this session to learn how to review, interpret, and modify business rules.

Intermediate On-Demand View schedule
HotSOS – Scheduled Tasks 1

This session is intended for property administrators. Creating a schedule of when tasks needs to be performed helps keep our property running smoothly and efficiently. Come to this session to learn how to create and modify scheduled tasks and preventive maintenance in the mobile application.

Intermediate On-Demand View schedule
HotSOS – Scheduled Tasks 2

This session is intended for property administrators. Creating a schedule of when tasks needs to be performed helps keep our property running smoothly and efficiently. Come to this session to learn how to create and modify issue checklists, new locations/Equipment, and new scheduled tasks.

Intermediate On-Demand View schedule
HotSOS – Scheduled Tasks 3

This session is intended for property administrators. Schedules change and accidents happen. Some of the tasks you have planned for the day don’t always get to be performed. Come to this session to learn how to filter and reschedule scheduled tasks.

Intermediate On-Demand View schedule
QIC 1 (Inspections)

This session is intended for property administrators. Hotels on a day-to-day basis have many tasks that need to be completed, one being inspections. Come to this session to learn how view, create, and perform an inspection service order.

Intermediate On-Demand View schedule
QIC 2 (Inspections)

This session is intended for property administrators. Inspections that are being completed from department to department, from location to location, or even equipment to equipment can vary quite a bit. Come to this session to learn how to create and modify an inspection.

Intermediate On-Demand View schedule
QIC 3 (Inspections)

This session is intended for property administrators. Inspections in HotSOS is very user friendly on a mobile device – but how do we retrieve the information? Come to this session to learn how to review and run inspection reports.

Intermediate On-Demand View schedule
HotSOS – Meters

This session is intended for property administrators. Tracking chemical levels of certain facilities like a pool or hot tub is a daily task. Come to this session to learn how to set up and perform meter readings.

Advanced On-Demand View schedule
HotSOS – User Management 2

This session is intended for property administrators. As an administrator, you are responsible for managing users and their departments and emails. Come to this session to learn how to create and modify departments & emails.

Advanced On-Demand View schedule
HotSOS – User Management 3

This session is intended for property administrators. As an administrator, you are responsible for managing users and their trades. Come to this session to learn how to create and modify trades and trade groups.

Advanced On-Demand View schedule
HotSOS – Data Management 3 – Modifying Rooms & Issues

This session is intended for property administrators. Administrators need to ensure that all locations, equipment, and issues are accounted for, remain accurate as responsibilities change and renovations take place. Come to this session to learn how to maintain this important are of the HotSOS product.

Advanced On-Demand View schedule
HotSOS – Cost Management

This session is intended for property administrators. Providing guests with amenities or a complimentary items as a recovery, big or small, each of these little touches come at a cost to a property. Come to this session to learn how to track costs and spending.

Advanced On-Demand View schedule
HotSOS Mobile – Admin 1

This session is intended for property administrators. Personnel and dashboards give device users the ability to see real time snapshots of a hotel’s most important statistics. Come to this session to learn how to integrate these two key features into your daily activity.

Advanced On-Demand View schedule
HotSOS Mobile – Admin 2

This session is intended for property administrators. Administrators need the flexibility to keep up with their daily responsibilities. Come to this session to learn how to manage configuration and run reports on a mobile device.

Advanced On-Demand View schedule
HotSOS Mobile – Admin 3

This session is intended for property administrators. Tracking guests consumption and service recoveries, updating service orders with parts and ensuring each individual’s efforts are accounted for are important. Come to this session to learn how to add and modify these on a mobile device.

Advanced On-Demand View schedule

About HotSOS

Find product information on HotSOS.