Improved Booking Collaboration and Detailing in Amadeus Sales and Event Management Advanced

Jacki Brown

Originally published in What’s New in R28, Training & Help for Sales & Event Management Advanced.

What’s new in R28?

In R28 we’ve added a few new features that make it easier for your team to collaborate on bookings and detail events. Our enterprise customers will also benefit from their orgs being able to support more properties and Competitor picklist values, as well as a streamlined workflow for entering lost business details. Review the R28 release notes for additional information on all new features and fixed issues, including BEO formatting.

Sourced users can delete events on bookings

When the Sales Managers at your property create a booking, they may initially block function space by creating temporary placeholder events. These generic events ensure that space is reserved for the group before the contract is signed. After the booking turns definite and is handed off to a Catering or Service Manager for execution, that person needs to create the group’s actual events. But what happens to the existing placeholder events that shouldn’t appear on the contract or BEO?

Prior to R28, their only recourse was to cancel those events because they didn’t have rights to delete them. Now your Corporate Administrator can enable an org-wide option on the Delphi.fdc Settings tab that allows anyone who owns or is sourced on a booking to delete its events. This not only decreases the number of unnecessary events on a booking, but it also significantly streamlines your booking process by giving all users the access they need to manage the business to completion.

Delete Events on Bookings

Item indicators on events

Like most hospitality professionals, you’re no stranger to fast-paced days and frequent interruptions. How many times have you had to stop detailing an event program in order to answer the phone, reply to an email, or answer someone’s question? Losing track of what you’ve already done can be frustrating and time consuming—especially when you have to open multiple events to figure out which ones have items and which don’t.

With the new item indicators in R28, you can quickly scan the Manage Events grid and determine which events still need to be detailed. If an event has items on it, you’ll see a solid blue circle next to it. A hollow blue circle means there are no items on the event.

Item Indicators on Events

If you’d like even more information, you can also add the optional Total Event Items column to the Manage Events grid. This is helpful when you know a particular event should have a certain number of items on it—for example, your standard meeting always includes an LCD projector, microphone, standing podium, and water station. When you see a “4” in the Total Event Items column, you’ll know that meeting has been completely detailed.

Total Event Items


Upgrade to the latest release today by having your corporate administrator contact Support.

Learn more about all of the new features and fixes in the latest release, R28 release notes.