Alison Guillot
The appearance and condition of your guest rooms is a direct reflection of your brand and the unique experiences you provide. Guests will likely remember their stay at a clean, pleasant hotel but they will definitely never forget an experience at an untidy one. Which experience would you rather provide? In order to keep your guests loyal, the integrity of your guest room cleanliness needs to be a top priority.
To help you prevent problems and achieve better efficiency, we’ve developed the following hotel housekeeping checklist template to create a clear top-down procedure.
Easily print and distribute this Excel hotel housekeeping checklist to your team.
Improve Your Housekeeping Operations
Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. A housekeeping room inspection checklist is a great way to guarantee everything is in order and working properly.
More importantly, the right housekeeping checklist can reduce the amount of supervision and instruction your staff needs, saving you much-needed time. It will also make sure your housekeeping team doesn’t miss an item that could make guests unhappy and lead to negative reviews on popular sites like TripAdvisor or Yelp.
Using a cleaning checklist will help your hotel:
- Reduce guest service recoveries and bad reviews
- Improve room attendant work quality
- Increase customer loyalty
- Improve communication between departments
Also, be sure to visit our ultimate guide to elevating guest satisfaction full of tips, insights and data points on how to improve your hotel service and ensure optimal guest satisfaction.
If you don’t want to download the full housekeeping checklist in Excel format, you can scan the entire list below.
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Hotel Housekeeping Checklist |
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| Question | Weight | Type (Circle One) | Post-Inspection Job (Circle One) |
| ROOM – Temperature room comfortable upon arrival (between X & Xº) | 1 | Yes/No | Yes/No |
| ROOM – HVAC functional and in good condition | 1 | Yes/No | Yes/No |
| ROOM – DND Sign in good condition | 1 | Yes/No | Yes/No |
| ROOM – Entry door good condition | 1 | Yes/No | Yes/No |
| ROOM – Entry door functional | 1 | Yes/No | Yes/No |
| ROOM – Entry door lock functional | 2 | Yes/No | Yes/No |
| ROOM – Entry door frame clean | 1 | Yes/No | Yes/No |
| ROOM – Telephone works | 1 | Yes/No | Yes/No |
| ROOM – TV works | 1 | Yes/No | Yes/No |
| ROOM – TV programmed correctly | 2 | Yes/No | Yes/No |
| ROOM – TV remote works | 1 | Yes/No | Yes/No |
| ROOM – Thermostat operational | 2 | Yes/No | Yes/No |
| ROOM – All electrical outlets functional | 2 | Yes/No | Yes/No |
| CLOSET – Safe instructions posted | 1 | Yes/No | Yes/No |
| ROOM – Minibar clean | 1 | Yes/No | Yes/No |
| ROOM – Minibar functional | 1 | Yes/No | Yes/No |
| BED – Frame good condition | 2 | Yes/No | Yes/No |
| BED – Bedding clean and free of stains | 2 | Yes/No | Yes/No |
| BED – Frame good condition | 1 | Yes/No | Yes/No |
| BED – Headboard good condition | 1 | Yes/No | Yes/No |
| ROOM – All flooring/carpet clean | 1 | Yes/No | Yes/No |
| ROOM – All flooring/carpet in good condition | 1 | Yes/No | Yes/No |
| ROOM – Carpet not fraying | 1 | Yes/No | Yes/No |
| ROOM – All grouting and caulking lines clean | 2 | Yes/No | Yes/No |
| FURNITURE – Nightstands good condition | 1 | Yes/No | Yes/No |
| FURNITURE – Nightstand drawers functional | 1 | Yes/No | Yes/No |
| FURNITURE – Trash bin clean | 2 | Yes/No | Yes/No |
| FURNITURE – Desk chair good condition | 1 | Yes/No | Yes/No |
| FURNITURE – Desk chair clean | 1 | Yes/No | Yes/No |
| FURNITURE – Other chairs clean | 1 | Yes/No | Yes/No |
| FURNITURE – Other chairs good condition | 1 | Yes/No | Yes/No |
| FURNITURE – Desk clean | 1 | Yes/No | Yes/No |
| FURNITURE – Desk good condition | 1 | Yes/No | Yes/No |
| FURNITURE – Desk drawers functional | 1 | Yes/No | Yes/No |
| CLOSET – All accessories in closet present and in good condition | 1 | Yes/No | Yes/No |
| CLOSET – Light(s) functional | 1 | Yes/No | Yes/No |
| CLOSET – Doors open and close properly | 1 | Yes/No | Yes/No |
| CLOSET – Door good condition | 1 | Yes/No | Yes/No |
| CLOSET – Interior clean | 1 | Yes/No | Yes/No |
| ROOM – Art hung straight | 1 | Yes/No | Yes/No |
| ROOM – Art/frame good condition | 1 | Yes/No | Yes/No |
| ROOM – Mirrors clean | 1 | Yes/No | Yes/No |
| ROOM – Mirrors good condition | 1 | Yes/No | Yes/No |
| ROOM – General area lighting clean | 1 | Yes/No | Yes/No |
| ROOM – General area lighting functional | 2 | Yes/No | Yes/No |
| ROOM – Light shades sturdy and straight | 1 | Yes/No | Yes/No |
| ROOM – USB charging ports work throughout room | 1 | Yes/No | Yes/No |
| FURNITURE – Tables good condition | 1 | Yes/No | Yes/No |
| FURNITURE – Tables clean | 1 | Yes/No | Yes/No |
| FURNITURE – Sofa clean | 2 | Yes/No | Yes/No |
| FURNITURE – Sofa good condition | 1 | Yes/No | Yes/No |
| ROOM – Wall paint good condition | 1 | Yes/No | Yes/No |
| ROOM – Walls damage free | 1 | Yes/No | Yes/No |
| ROOM – Windows clean | 1 | Yes/No | Yes/No |
| ROOM – Windows good condition | 1 | Yes/No | Yes/No |
| ROOM – Windows function (if they can be opened) | 1 | Yes/No | Yes/No |
| ROOM – Drapes/sheers functional | 1 | Yes/No | Yes/No |
| ROOM – Drapes/sheers clean | 1 | Yes/No | Yes/No |
| ROOM – Ceiling clean | 1 | Yes/No | Yes/No |
| ROOM – Ceiling good condition | 1 | Yes/No | Yes/No |
| ROOM – Ceiling paint good condition | 1 | Yes/No | Yes/No |
| ROOM – WiFi functional throughout room | 0 | Yes/No | Yes/No |
| ROOM – Floor baseboards good condition | 1 | Yes/No | Yes/No |
| ROOM – Vents clean | 1 | Yes/No | Yes/No |
| ROOM – Vents good condition | 1 | Yes/No | Yes/No |
| BATH – All surfaces clean | 2 | Yes/No | Yes/No |
| BATH – All bathroom tile and floor clean | 2 | Yes/No | Yes/No |
| BATH – All tile and floor in good condition | 1 | Yes/No | Yes/No |
| BATH – Shower glass streak free and clean | 1 | Yes/No | Yes/No |
| BATH – All drains in room clean and non-obstructed | 2 | Yes/No | Yes/No |
| BATH – Sink(s) clean | 1 | Yes/No | Yes/No |
| BATH – All countertops and surfaces clean and streak free | 1 | Yes/No | Yes/No |
| BATH – All lighting clean | 1 | Yes/No | Yes/No |
| BATH – All lights functional | 1 | Yes/No | Yes/No |
| BATH – All towels clean and in good condition | 1 | Yes/No | Yes/No |
| BATH – All amenities refreshed and present | 1 | Yes/No | Yes/No |
| BATH – Trash bin clean and in good condition | 1 | Yes/No | Yes/No |
| BATH – Toilet clean | 2 | Yes/No | Yes/No |
| BATH – Toilet functional | 1 | Yes/No | Yes/No |
| BATH – Water pressure functional | 1 | Yes/No | Yes/No |
| BATH – Hair dryer functional | 1 | Yes/No | Yes/No |
Beyond a manual checklist, a software-based solution provides even more benefits. Housekeeping software automates daily housekeeping operations and streamlines the availability of guest rooms. These benefits lead to cost savings. In fact, Amadeus Service Optimization Housekeeping software has saved hotels $166 per guestroom, per year.
To learn how our software can help your hotel save time and money, talk to our team!
