New Operations Solution From Amadeus Supports Recovery of Select Service Hotels - Amadeus Hospitality

New Operations Solution From Amadeus Supports Recovery of Select Service Hotels

Alison Guillot

Originally published to the Amadeus Newsroom

HotSOS Select joins the Service Optimization suite of solutions to help select service hoteliers manage daily tasks more efficiently and address safety concerns from staff and guests

 

July 20, 2020 – Hoteliers face heightened customer expectations for sanitization and safety upon reopening in a COVID-19 world, placing increased pressure on select service properties to respond despite limited staff and budget.

To support this segment of the hotel industry in its crisis recovery, Amadeus is launching a new, user-friendly cloud-based operations solution to help hoteliers manage sanitization, maintenance, inspections, and other daily tasks with efficiency.

HotSOS Select is a streamlined version of the HotSOS solution priced for the select service segment that enables hoteliers to maximize customer satisfaction through task automation and work prioritization. HotSOS Select also allows properties to set reminders to sanitize all high-touch areas, an increasingly important process for “Generation Clean”, a new traveler segment identified by Amadeus and that considers health and safety a top priority.

To further support hoteliers in their recovery planning and service delivery, Amadeus has included two pre-installed checklists in HotSOS Select – a preventative maintenance checklist as well as a housekeeping disinfecting checklist endorsed by the International Executive Housekeeping Association (IEHA). These tools will help hoteliers proactively address problem areas before they reach the guest.

For added insight, in-solution real-time dashboards provide visibility into staff productivity to ensure speed and accuracy in order to address escalations quickly to lower overall operational costs and deliver a memorable guest experience.

“Modern travelers have a certain level of expectation for hotels no matter what price point they’re in,” said Tim Pelletier, Chief Technology Officer, Hospitality, Amadeus. “We wanted to empower select service properties to operate just as smoothly as their full service counterparts. With HotSOS Select, features such as room inspections, scheduled maintenance, and operational dashboards represent a game changer for these properties that are currently using spreadsheets and other manual processes due to limited budgets. As a technology provider, we felt an obligation to help hoteliers operate more safely and efficiently to increase guest loyalty, especially as they work to recover as quickly as possible from COVID-19.”

For more information on HotSOS Select, visit the Amadeus Hospitality website.

 

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Media Contacts

Grayling Communications, Amadeus.Hospitality@Grayling.com

 

About Amadeus

Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars, and railways.

We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries.

We are one company, with 19,000 employees across 70 offices. We have a global mindset and a local presence wherever our customers need us.

Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.

Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company is also part of the EuroStoxx50 and has been recognized by the Dow Jones Sustainability Index for the last eight years.

To find out more about Amadeus, visit www.amadeus.com or www.amadeus-hospitality.com.

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Planning for Hospitality Recovery

In partnership with global hospitality organizations HSMAI, IoH, and HOSPA, we developed a series of recovery eBooks to help hospitality professionals chart their course for recovery in the aftermath of COVID-19. Together, we conducted surveys and interviews with dozens of global industry experts and leveraged Amadeus’ internal expertise to compile specific, actionable ways to build and execute recovery plans across marketing, sales, revenue management, and operations.